ExtremeWireless and Ruckus Wireless compete in the wireless networking market. ExtremeWireless is preferred for its pricing and customer support, while Ruckus Wireless appeals with its robust features suited for advanced networking capabilities.
Features: ExtremeWireless provides extensive control, scalability, and high-density performance, beneficial for complex network setups. It ensures seamless cloud-managed connectivity with efficient enterprise-level authentication. Ruckus Wireless offers smart technology, adaptive antenna arrays, and efficient RF management, optimizing connectivity in challenging environments. It features BeamFlex technology for enhanced signal coverage and stability.
Room for Improvement: ExtremeWireless could enhance its feature set specifically for the hospitality sector. More streamlined integration with third-party solutions could also add value. Better user interface enhancements could improve usability. Ruckus Wireless could benefit from broader outdoor deployment options and more extensive support for newer wireless standards. Simplifying some technical configurations might improve accessibility for less skilled users. More competitive pricing could attract cost-sensitive clients.
Ease of Deployment and Customer Service: ExtremeWireless offers straightforward deployment and proactive customer support, ideal for seamless integration into existing infrastructures. Ruckus Wireless facilitates setup with innovative cloud management and robust technical support, effectively handling complex networking scenarios. Its intuitive tools simplify initial deployment and provide ongoing management ease.
Pricing and ROI: ExtremeWireless offers a cost-effective setup model, emphasizing long-term ROI, attractive for budget-conscious buyers. Ruckus Wireless, although more expensive initially, is favored for delivering high ROI through enhanced performance and reliability. Its advanced capabilities justify the investment for those prioritizing network efficiency and technological advancements.
The best ROI is achieved over a three-year term.
The monitoring access and excellent support provide significant value.
I believe that in the coming years, it would be real value for the money.
I rate their support as a nine because they are very helpful when we need assistance and they strive to help, even if not the fastest.
The technical support sometimes closes cases without resolution.
I would rate the customer service as a ten.
I have contacted Ruckus support through our managed services vendor, but the responses have been delayed, possibly due to the vendor.
I have communicated with Ruckus Wireless technical support directly for all technical issues.
The Extreme access points handle high-density connectivity needs very well, managing lots of traffic efficiently.
ExtremeWireless is suitable for companies with a user base below three hundred.
ExtremeWireless is quite scalable.
With the Ruckus R1 Cloud, I just need to put it into the venue, and it will automatically sync up and configure itself.
They work well without failures.
I experienced issues during firmware upgrades, as some devices required a physical restart, which affects system stability.
The stability of ExtremeWireless is somewhat weaker compared to previous solutions, like Motorola before its acquisition.
I wish for ExtremeWireless to optimize the roaming capability between access points, especially for IoT devices.
They should develop more troubleshooting tools for system management.
There is some delay in firmware upgrades for access points.
The current reporting is limited to 30 days, and it would be helpful if there was an option to extend it to one year.
Sometimes when there's a load of work, even within the range of the concurrent users, we feel that the system is burdened and slows down.
First of all, the product needs to be updated.
Each customer typically buys around 100 APs, which makes it quite expensive.
The pricing is favorable due to its flexible licensing model.
The pricing is a weak point for Extreme; it is very high.
Some access points cost approximately 3,000 euros per device, which would be appropriate for a great studio or similar facility.
Ruckus Wireless is quite economical compared to Meraki or Cisco Umbrella APs.
Regarding the pricing and licensing of Ruckus Wireless, it's a bit expensive compared to other solutions available in Pakistan.
A single license can be used for on-premises, hybrid, or cloud, allowing for easy transition between solutions without losing investment.
The most valuable features of ExtremeWireless include the management through the one dashboard management with ActionCloud IQ, integrated with Site Engine.
The support from Extreme is very good and helpful.
The most valuable feature of Ruckus Wireless is its AI capability, which automatically scales up and down the coverage areas.
Overall, we have fewer issues using these devices, and it's more stable.
We are satisfied, but there are some problems in the current Ruckus Wireless solution that we could not solve two years ago, and we are still waiting for a solution.
| Product | Mindshare (%) |
|---|---|
| Ruckus Wireless | 12.0% |
| ExtremeWireless | 2.4% |
| Other | 85.6% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 10 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 69 |
| Midsize Enterprise | 22 |
| Large Enterprise | 26 |
Ruckus Wireless is part of Ruckus Networks/Commscope and provides reliable wireless network solutions and services to large venues, schools, hotels, hospitals, malls, and public spaces (and more) worldwide.
Wireless access is an integral necessary part of today’s modern, fast-paced lifestyle. It is essential that dependable, safe wireless capabilities be available in most of today’s largely populated public spaces. Ruckus Wireless is the trusted industry leader in assisting organizations of all sizes to provide wireless access throughout their locations, both inside their physical structures and adjacent open outdoor areas.
Ruckus Wireless empowers users to design and create a wireless network across their organizational space to ensure that wireless coverage is available consistently to anyone who needs it. Ruckus can handle anything from homes and small to medium-sized businesses to hospitals, college campuses, airports, malls, stadiums and more. Ruckus also has excellent options for outdoor wireless networks. Many users choose Ruckus Wireless for broad extensive outdoor use. The solution offers excellent durable outdoor access points and a very robust, super fast, reliable Wi-Fi. Each and every access point is very powerful, and the outdoor access points can be very easily disguised to keep the network secure.
Another strong point is that Ruckus technology is based on frequencies. If there is ever any type of wireless interference, Ruckus Wireless can change frequency automatically so there are never any interruptions. Users also have the option to block outside access points and signals that may interfere with their network and make their network the only one that people can see within the network. Users can additionally whitelist certain networks if desired.
Ruckus uses the latest next-gen Wi-Fi, Wi-Fi 6, ensuring that more devices can be handled with greater speed and continuity. With Ruckus, users have great control over network traffic. They can also allocate the amount of bandwidth network users are granted based on their status - eg., guest, corporate, etc. - and give users priority on the network based on their status. Ruckus also has mesh and beamforming capabilities, which are recognized as a valued feature for many users.
Ruckus Wireless is robust, extremely reliable, very easy to deploy, and offers amazing coverage and rock solid connectivity. It is very easy to add additional access points across the network. Ruckus Wireless is very easy to use and manage using an app on any mobile device.
Reviews from Real Users
A Director Engineering & New Business at a comms service provider says Ruckus “provides superior coverage and is very dependable”
Sintayehu A., Director Of Information Communication Technology at Dire Dawa University, relates that "Ruckus Wireless supports the most recent technologies. We can trace every individual and what kind of traffic they're using on our campus. It is very helpful."
Philip S., Independent Consultant - Wireless, says, "The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly."
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