FireHydrant vs xMatters comparison

Why PeerSpot?

FireHydrant and Everbridge are both solutions in the IT Alerting and Incident Management category. FireHydrant is ranked #16 with an average rating of 8.0, while Everbridge is ranked #12. FireHydrant holds a 2.0% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 100% of FireHydrant users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

FireHydrant

Read 3 FireHydrant reviews

875 Views
866 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,532 Views
3,143 Comparison Views

96% willing to recommend

FireHydrant

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FireHydrant and xMatters based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed FireHydrant vs. xMatters Report (Updated: October 2026).

Buyer's Guide

FireHydrant vs. xMatters

October 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FireHydrant

Ranking in IT Alerting and Incident Management

16th

Average Rating

8.0

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of FireHydrant is 2.0%, up from 1.6% compared to the previous year. The mindshare of xMatters is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.4%
FireHydrant	2.0%
Other	93.6%

IT Alerting and Incident Management

Featured Reviews

Nicholas Mwirabua

Software Quality Assurance Analyst at KCB Bank Group

Centralized incident workflows have improved team coordination and response times

I rate FireHydrant four out of five. I chose four out of five because of its effective incident management, automated workflows, and team coordination, although it could improve further with more advanced analytics, integrations, and dashboard customization. The AI outputs are generally useful for summarizing incidents and identifying patterns, but they should be reviewed by engineers for more accuracy. My advice for others looking into using FireHydrant, based on my positive experience, is to evaluate its integration, pricing, and workflow customization options before committing, and to start with a few key workflows to measure response times and expand your team as you become more comfortable with the platform.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution."

"Automated workflows save our team time by handling repetitive tasks, sending notifications, and assigning responsibility automatically."

"FireHydrant had a great impact on my organization, given we were using it consistently across all the incidents that we had."

"It has reduced the time to engage engineers, which leads to improved ticket resolution and ultimately to improved service provision for our clients, with our systems down for less time because the engineers are engaged much faster."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"The UI: It is easily navigable."

"The integration possibilities that xMatters offers are very good, with a lot of integrations built within the applications that are just plug and play, which is massively beneficial for us."

"It has been easy to use and very reliable."

"The customer service is quite responsive, they are quick to answer your calls or emails, and they do provide good support."

"Overall, it's a very capable tool and if you keep working at it, it will do what you need it to do."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

More xMatters pros

Cons

"FireHydrant's AI capabilities need to be treated with scrutiny regarding accuracy and reliability of output, and for the provider to be able to instill absolute trust in the user base is very difficult."

"Back then, I think there were some missing features in their Terraform provider, so that is the only thing that comes into my mind regarding needed improvements."

"FireHydrant could be improved by better integrations with monitoring tools and more customizable dashboards."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"It has not improved our organization."

"The REST API is still missing some important functionality, which we require."

"The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process."

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

More xMatters cons

Pricing and Cost Advice

Information not available

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"The features they provide, versus the cost, are pretty good."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

15%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

12%

Construction Company

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What needs improvement with FireHydrant?

I think FireHydrant can be improved by being more AI first.The overall configurability of the platform is quite robust, so wrapping natural language interactions around it would be really helpful. ...

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What is your primary use case for FireHydrant?

My main use case for FireHydrant is automating incident response.I used FireHydrant to automate incident response by leveraging its integration capabilities, as well as its customization capabiliti...

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What advice do you have for others considering FireHydrant?

FireHydrant is deployed in my organization as a hosted solution by the vendor.I can't recall which cloud provider FireHydrant used for hosting. I would advise others looking into using FireHydrant ...

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Product Reports

Buyer's Guide

FireHydrant

October 2026

Download FireHydrant product report

Buyer's Guide

xMatters

October 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

FireHydrant is a comprehensive incident management and response tool that also assists with disaster recovery and business continuity planning. It allows teams to efficiently handle incidents, track progress, and communicate effectively during critical situations. With seamless integration with other tools and platforms, FireHydrant enhances collaboration and ensures smooth incident response workflows. Users appreciate its intuitive interface, extensive documentation, reliable integrations, and efficient team collaboration capabilities, simplifying and streamlining the incident management process.

FireHydrant

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

* **Airbnb** * **Amazon** * **Apple** * **Atlassian** * **Baidu** * **Capital One** * **Cisco** * **Dropbox** * **Facebook** * **Google** * **HubSpot** * **IBM** * **LinkedIn** * **Lyft** * **Microsoft** * **Netflix** * **Oracle** * **PayPal** * **Pinterest** * **Qualcomm** * **Robinhood** * **Salesforce** * **Snapchat** * **Spotify** * **Square** * **Stripe** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Yelp**

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

FireHydrant vs. xMatters

October 2026

Free Report: FireHydrant vs. xMatters

Find out what your peers are saying about FireHydrant vs. xMatters and other solutions. Updated: October 2026.

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