Fortinet FortiSIEM and Trellix Helix compete in the security solutions category, each offering unique strengths. Fortinet FortiSIEM appears to have an edge in integrating security and network operations, while Trellix Helix is noted for its AI capabilities and extensive integration options.
Features: Fortinet FortiSIEM provides an all-in-one platform for SOC and NOC operations, featuring agentless data collection and customizable dashboards and alerts. It integrates well with Fortinet's ecosystem and offers scalability. Trellix Helix is recognized for its AI-driven XDR platform, allowing quick incident resolution and real-time analysis. It offers predefined use cases and easy natural language querying.
Room for Improvement: Fortinet FortiSIEM could improve its support and documentation, alert customization, and integration with non-standard log sources. There's room for better API support and integration with new market tools. Trellix Helix could enhance its on-premises integration and simplify configuration and integration complexities. Cost and third-party log licensing availability are areas to address.
Ease of Deployment and Customer Service: Fortinet FortiSIEM supports broad deployment in on-premises and cloud environments with mixed customer service reviews. Some users find support responsive, while others note delays. Trellix Helix, primarily in public cloud settings, receives praise for customer service, though some users report delayed support responses.
Pricing and ROI: Fortinet FortiSIEM is seen as cost-effective with competitive pricing and a good return on investment, offering flexible licensing options. Trellix Helix, considered a premium-priced solution, is valued for enterprise-level security. Pricing strategies vary, with FireEye customers potentially receiving benefits, though some users seek more competitive pricing.
Local tech support is available, however, for more critical or technical issues, we depend on the OEM directly, especially when it comes to on-prem solutions.
There is a knowledgeable, though small, team of support engineers around the world.
They take some time to respond because they need logs and investigations, which delays the response time.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
At any point in time, when network devices increase or there is a change in the infrastructure, we can add more workers and collectors to expand our infrastructure setup.
Fortinet FortiSIEM is highly scalable.
Fortinet FortiSIEM is easy to scale.
We support the largest companies in the world and can cater to large environments.
It stabilizes itself in an appropriate time, so its uptime is good.
These issues may cause unusual errors and user interface issues.
Some stability issues occur, but Fortinet's technical support team provides assistance.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Fortinet FortiSIEM should broaden its remediation part to include more features for incident management.
Enhancing the completeness of its APIs could aid in better external integrations.
Recently, they revised it to a subscription-based, all-inclusive license.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
Setting it up for oneself as an enterprise-licensed product can be quite expensive.
Windows agent licenses cost around 3,000 Rupees per device per year.
The revised model is subscription-based and more flexible.
It is not the cheapest, but also not the most expensive solution.
I find the real-time monitoring and correlation capabilities effective for security alerts.
It provides extensive logging and record-keeping for internal networks, cloud applications, and services as well as perimeter physical network security.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
FortiSIEM (formerly AccelOps 4) provides an actionable security intelligence platform to monitor security, performance and compliance through a single pane of glass.
Companies around the world use FortiSIEM for the following use cases:
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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