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Gemalto Protiva [EOL] vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 17, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gemalto Protiva [EOL]
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (8th), Identity Management (IM) (18th), Identity Governance Administration (IGA) (8th)
 

Featured Reviews

PC
RAS Team Lead at Produban USA
A cost-effective solution, but the user interface lacks the ability to customize
In the UK, I think that we are one of the biggest utilizers of the service. With the restrictions that it has, I don't think it's got massive upscalability. For general users it is fine, but the scalability could be better. We started with approximately eight and a half thousand users, and we currently have about twelve-thousand people using it. This is used widely across a number of user groups, including administrators, end users, general users, and specific privileged users for two-factor authentication. We do plan to increase the usage of this solution. Our current capacity is fourteen thousand but we will probably grow beyond that.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for us is the ability to use Active Directory groups as virtual containers instead of domains because it means that we can control our access groups better."
"The most valuable feature for us is the ability to use Active Directory groups as virtual containers instead of domains because it means that we can control our access groups better."
"The Gemalto Protiva suite is really complete as it has smart card managed software, Secure Digital Key, drivers, smart card reader, smart card, OTP readers etc."
"We started off with 10,000 customers on system, it looked good, now we have about 1.6 million customers on the system, no problems at all."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI."
"Automated provisioning removes manual labor and manual provisioning."
"In the processes where we need to analyze data, IG has enabled and facilitated the analysis of privileges, generation of roles to cover RBAC and integrate with the solution of Identity Manager, as well as the compliance aspect by the certification of privileges “Compliance”."
"Extremely good customization possible with respect to local language support."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"There are many valuable features within the solution. The product is easy to customize. It’s also highly secure."
"It is easy to use, and does not requires an extensive programming or development background."
 

Cons

"The user interface needs improvement."
"The user interface needs improvement. It is not obvious where things are; while the cosmetics are ok, the way it's laid out on the screen could be better."
"The product's technical support could be better."
"Subsequent functionality within CA IM is not appropriately documented creating issues."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
"They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version."
"User interface and usability are mainly the features that need improvement."
"We found that if you create a certification with a high number of objects, the portal runs slowly."
"It should be better when doing custom connections."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
 

Pricing and Cost Advice

"This is a cost-effective solution compared to some other products out there."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"The product has a good price in competition with another product with the same solution."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"Compared to other options, CA products are not that expensive."
"The price is based on the number of users."
"Pricing and licensing models are adequate and reasonable."
"The connector is free, and bundled with the product."
"The price is flexible for our existing customers."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Construction Company
11%
Marketing Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Protiva
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Exostar, Sunrise Health Region, Baker Tilly, Seattle Children's, SEW-Eurodrive
Acciona, Core Blox, DBS
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