No more typing reviews! Try our Samantha, our new voice AI agent.

Gusto vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gusto
Ranking in Benefits Administration
9th
Ranking in Talent Management
13th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
SAP HCM
Ranking in Benefits Administration
5th
Ranking in Talent Management
4th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
59
Ranking in other categories
Cloud HCM (5th)
 

Mindshare comparison

As of August 2026, in the Benefits Administration category, the mindshare of Gusto is 1.8%, up from 1.0% compared to the previous year. The mindshare of SAP HCM is 4.3%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Mindshare Distribution
ProductMindshare (%)
SAP HCM4.3%
Gusto1.8%
Other93.9%
Benefits Administration
 

Featured Reviews

PS
Founder at SelectSoftware Reviews
Provides time-saving solutions for small business payrolls
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.
VikasDhumale - PeerSpot reviewer
Dev Ops Engineer at simplelogic
User interface simplifies task management with easy issue identification and quick resolutions
We don't currently need third-party solutions because Red Hat provides security through RH-ACM. This Red Hat product helps us identify vulnerabilities in Pods, YAML files, and other components. When we encounter vulnerability issues, we raise tickets, implement Red Hat's solutions, and close the tickets. OpenShift is predominantly implemented in banking sectors. Banking sectors require Enterprise edition platforms due to RBI guidelines. While small-scale industries might use Kubernetes on AWS platform, major banks such as SBI and Central Bank of India prefer OpenShift for its Enterprise edition status and comprehensive support from Red Hat. IPI setup is straightforward, but air gap environment setup is more challenging as it requires configuring HAProxy, DNS, manual DNS server, creating ignition files, downloading images, and creating separate repositories. Regarding competition, based on my knowledge, OpenShift has limited competitors apart from Red Hat. IBM has acquired Red Hat for OpenShift, and they run OpenShift on their Linux platform, making IBM the primary competitor. This product deserves a rating of 10 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I appreciated the templates that they offered for new hires and onboarding."
"We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
"I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
"Gusto is a really good payroll solution for small businesses."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"The master data where most of the reports were run from was the most valuable, and we were quite satisfied with this module."
"We have managed to consolidate our payroll for all India operations on this platform."
"The functions are really important in the product in ReadyNodes."
"The compliance management functionality is quite good."
"Human Capital Management is a powerful tool for organization management that helps define the organizational structure, support the company, and automate administration of employee information, education and learning, insurance, healthcare, and all other facets of human resources."
"They provide the most stable and powerful technology in the areas of human resources, information systems, and ERP."
"SAP gives the best automation solution, which not only reduces paperwork but also with minimal manpower we can obtain maximum results."
"SAP HCM is a powerful program that can greatly benefit organizations with its comprehensive features and integrations."
 

Cons

"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
"The integration is not so good."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"There needs to be a renovation of the interface and functionalities of the talent management modules."
"The organizational structure visualization could be improved in future releases. The solution has a very poor interface."
"System usability is a challenge."
"Integration is challenging and companies are struggling when it comes to integration between HCM and other systems."
"The organizational management (OM) side needs improvement due to frequent reorganization which makes it tedious to make all the movement changes and combinations."
"We are not planning to continue to use it at all. We are moving away from it entirely."
"It is a bit tedious and manual to work with."
"When performing reconciliation, manual entry is sometimes required, and barcode scanning isn't always available."
 

Pricing and Cost Advice

Information not available
"The pricing depends upon the specific model and number of user accounts included in a bundle."
"Licensing fees are paid yearly."
"The cost depends on the size of the organization. Compared to others, I'd say Oracle is number one, followed by Workday and SAP HCM."
"Licensing is pretty complex. SAP does not have a straight forward way of licensing, and it differs from client to client."
"You pay per license. There not any costs in addition to the standard licensing fees."
"SAP is extremely expensive. The integration costs and customization costs are also a lot."
"Be careful and guard against future changes in licensing."
"The solution is cheap."
report
Use our free recommendation engine to learn which Benefits Administration solutions are best for your needs.
908,800 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
11%
Media Company
9%
Transportation Company
8%
Manufacturing Company
13%
Construction Company
11%
Comms Service Provider
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise6
Large Enterprise40
 

Questions from the Community

What needs improvement with Gusto?
I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.
What advice do you have for others considering Gusto?
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution f...
What is your primary use case for Gusto?
Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

ZenPayroll
SAP Human Capital Management
 

Overview

 

Sample Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Gusto vs. SAP HCM and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.