Gusto's interface is intuitive and user-friendly. Users appreciate its reliable customer service, payroll features, tax filing, and benefits handling. Gusto Cash allows employees to access wage advances discreetly, while also offering a unique option for charitable donations and employer matching. Users value the use of forms, particularly the new hire state-specific forms, which enhance onboarding efficiency. Gusto's comprehensive feature set stands out, making payroll tasks simpler and more efficient compared to alternatives like ADP.
- "Gusto is a really good payroll solution for small businesses."
- "I appreciated the templates that they offered for new hires and onboarding."
- "I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
Users suggest enhancing Gusto's offerings, especially for growing companies. Improvements are needed in e-signature functionality, integration, and document editing. Syncing issues with QuickBooks arise from deductions being categorized only as liabilities. Users express a desire for clearer communication about health benefits and additional HR benefits in lower plans. Gusto is encouraged to improve customer support responsiveness as inaccuracies are reported.
- "My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
- "In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
- "Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
