No more typing reviews! Try our Samantha, our new voice AI agent.

BambooHR vs Gusto comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BambooHR
Ranking in Benefits Administration
7th
Ranking in Talent Management
15th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
33
Ranking in other categories
Cloud HCM (8th)
Gusto
Ranking in Benefits Administration
9th
Ranking in Talent Management
12th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Benefits Administration category, the mindshare of BambooHR is 2.9%, down from 3.4% compared to the previous year. The mindshare of Gusto is 1.7%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Mindshare Distribution
ProductMindshare (%)
BambooHR2.9%
Gusto1.7%
Other95.4%
Benefits Administration
 

Featured Reviews

Ram-Mohan - PeerSpot reviewer
Senior Software Engineer at Align Technology
Pre-built adapters simplify CI/CD processes but monitoring improvements are needed
If Bamboo can provide a dashboard with tool health, such as whether the master or instance has the required space, it would be beneficial. Sometimes, when I trigger a build, it ends with no space on the agent machine where the agents are installed. If Bamboo can create an internal monitoring mechanism and display the tool's health status on the landing page or homepage, it would help end users and DevOps Engineers like me.
PS
Founder at SelectSoftware Reviews
Provides time-saving solutions for small business payrolls
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We previously used People HR, but it was not user-friendly, very slow, and we had a lot of issues, and BambooHR is a very good program and user-friendly."
"We use this solution for our end to end HR needs from onboarding and hiring to learning."
"Bamboo has a vast number of pre-built adapters which can be used as plug and play components."
"We used to use spreadsheets for everything from tracking contract end dates to time off, and BambooHR has made everyone's lives easier."
"BambooHR has streamlined our new hire process by setting deadlines for the new hire and the hiring manager, and the new hire gets introduced to the whole staff before they start."
"I really value the onboarding and offboarding checklists; this once was a painful paper process that relied on memory or making many calendar reminders for each new starter, and now it’s all automated and automatically assigned to the right people."
"The solution's technical support is super responsive and helpful. I rate the technical support a ten out of ten."
"I like that it keeps everything easily accessible, from signed documents to outlines of our benefits plans, etc. It is really a one-stop shop."
"I appreciated the templates that they offered for new hires and onboarding."
"I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
"Gusto is a really good payroll solution for small businesses."
"We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
 

Cons

"As an international company, there are several administrators in different countries making changes to the system and there is no way of knowing who has made a change, which can be frustrating."
"It would be useful to have the possibility to assign a task to the different users within the software."
"I would like to be able to export some documents into PDFs a little easier. Right now, only HR can update the training record and as you scale your company, managing the system can be manual and time consuming."
"Yes, there have been scalability issues. If anything, this is what we are facing now."
"We have had scalability issues. It is not ideal for companies operating in multiple regions."
"It is a great price in terms of quality, but once you start adding payroll and benefits, it starts getting pricy."
"If Bamboo can provide a dashboard with tool health, such as whether the master or instance has the required space, it would be beneficial."
"We had stability issues once or twice. The most significant issue was when there was an outage for a few hours and there was no out-of-hours support available."
"The integration is not so good."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
 

Pricing and Cost Advice

"I rate the tool's pricing an eight out of ten."
"It was definitely cheaper than some of the larger systems."
"We pay a monthly subscription to use the solution. The subscript model is based on how many employees we have active."
"Price-wise, the solution is in the middle compared to other tools offering similar functionalities."
Information not available
report
Use our free recommendation engine to learn which Benefits Administration solutions are best for your needs.
913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
19%
Construction Company
12%
Manufacturing Company
8%
Outsourcing Company
7%
Comms Service Provider
14%
Construction Company
12%
Manufacturing Company
10%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise9
Large Enterprise3
No data available
 

Questions from the Community

What advice do you have for others considering BambooHR?
Organizations of all sizes, especially those that are experiencing rapid growth, want to have a way to effectively manage their HR operations. Our organization feels that BambooHR is an HR manageme...
What needs improvement with BambooHR?
If Bamboo can provide a dashboard with tool health, such as whether the master or instance has the required space, it would be beneficial. Sometimes, when I trigger a build, it ends with no space o...
What is your primary use case for BambooHR?
I am a DevOps Engineer and I mostly deal with the Bamboo CI/CD automation part. I facilitate my team by providing the environment to run their tests. Generally, I create the pipelines that take the...
What needs improvement with Gusto?
I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.
What advice do you have for others considering Gusto?
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution f...
What is your primary use case for Gusto?
Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.
 

Comparisons

 

Also Known As

No data available
ZenPayroll
 

Overview

 

Sample Customers

Stance, SoundCloud, Reddit, Shopify, 99designs, Stitcher, Disqus, Beans & Brews, Stacy and Witbeck, Vino Farms, MokiMobility, SecurityMetrics
Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
Find out what your peers are saying about BambooHR vs. Gusto and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.