Gusto Reviews

Name: Gusto
Brand: Gusto
Rating: 3.8 (4 reviews)

Vendor: Gusto

3.8 out of 5

4 reviews
80% willing to recommend

What is Gusto?

Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

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Gusto is the #10 ranked solution in top Benefits Administration solutions and #17 ranked solution in top Talent Management solutions. PeerSpot users give Gusto an average rating of 7.6 out of 10. Gusto is most commonly compared to UKG: Gusto vs UKG.

Buyer's Guide

Benefits Administration

June 2025

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Featured Gusto reviews

Mimi Evans

Owner/Operator at Fearless Bookkeeping Services LLC

I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction went to a liability account, but not a lot of businesses run that way. As of September, they did not have the ability for me to put an employee's deduction for benefits in anything but a liability account; which made it not difficult, but added a manual step to the syncing of the entering of our payroll between Gusto and QuickBooks Online. I would also like for the tech support to be more responsive. Gusto also advertises their health benefits, but they don't do a good job of explaining why it's a better option to go through them. I think there's more communication that could be done on that. I also think that there are some HR benefits that they could be offering to these lower plans, without having to go to the Premium Plan. I think that that's something that they should consider in the future.

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Phil Strazzulla

Founder at SelectSoftware Reviews

I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.

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it_user521778

Marketing & Operations Manager at a financial services firm with 51-200 employees

I think the product offering could be a little bit more enhanced. The Gusto scope of customers is typically for young companies which perhaps offer insurance so it helps with the kind of insurance platform, but it's a bit limiting for companies that are growing. So that's one area that I think could improve, and also if you have a payroll set up on a different system and you don't necessarily want to move it over to Gusto, that is an issue. The integration is not so good.

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Gusto mindshare

Product category:

As of July 2025, the mindshare of Gusto in the Benefits Administration category stands at 1.0%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Benefits Administration

Key learnings from peers

Last updated Jun 29, 2025

Valuable Features

Gusto's interface is intuitive and user-friendly. Users appreciate its reliable customer service, payroll features, tax filing, and benefits handling. Gusto Cash allows employees to access wage advances discreetly, while also offering a unique option for charitable donations and employer matching. Users value the use of forms, particularly the new hire state-specific forms, which enhance onboarding efficiency. Gusto's comprehensive feature set stands out, making payroll tasks simpler and more efficient compared to alternatives like ADP.

"Gusto is a really good payroll solution for small businesses."
"I appreciated the templates that they offered for new hires and onboarding."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."

Room for Improvement

Users suggest enhancing Gusto's offerings, especially for growing companies. Improvements are needed in e-signature functionality, integration, and document editing. Syncing issues with QuickBooks arise from deductions being categorized only as liabilities. Users express a desire for clearer communication about health benefits and additional HR benefits in lower plans. Gusto is encouraged to improve customer support responsiveness as inaccuracies are reported.

"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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