Honeycomb Enterprise vs OpenText Real User Monitoring comparison

Honeycomb.io and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Honeycomb.io is ranked #27 with an average rating of 8.0, while OpenText is ranked #42 with an average rating of 7.7. Honeycomb.io holds a 1.3% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 100% of Honeycomb.io users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Honeycomb Enterprise

Read 3 Honeycomb Enterprise reviews

2,750 Views
2,393 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

916 Views
861 Comparison Views

58% willing to recommend

Honeycomb Enterprise

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

OpenText Real User Monitoring and Honeycomb Enterprise compete in real user monitoring and observability. Honeycomb Enterprise appears to have the upper hand due to its comprehensive feature set, despite higher cost.

Features: OpenText Real User Monitoring includes robust session analysis, detailed traffic insights, and user feedback on pricing and support. Honeycomb Enterprise offers advanced observability features like high-level event correlation, customizable metrics dashboards, and extensive feature capabilities.

Ease of Deployment and Customer Service: OpenText Real User Monitoring has straightforward deployment and reliable customer service, appealing to those seeking simplicity. Honeycomb Enterprise, though more complex in deployment, provides superior customization possibilities with above-standard customer support.

Pricing and ROI: OpenText Real User Monitoring offers a lower setup cost, which is attractive for budget-conscious organizations prioritizing cost-effectiveness. Honeycomb Enterprise, with its higher initial expense, delivers significant long-term ROI, appealing to businesses focused on extensive data analytics and growth.

To learn more, read our detailed Honeycomb Enterprise vs. OpenText Real User Monitoring Report (Updated: December 2025).

Buyer's Guide

Honeycomb Enterprise vs. OpenText Real User Monitoring

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Honeycomb Enterprise

Ranking in Application Performance Monitoring (APM) and Observability

27th

Average Rating

8.0

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

AI Code Assistants (11th), AI Observability (75th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb Enterprise is 1.3%, down from 1.6% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Honeycomb Enterprise	1.3%
OpenText Real User Monitoring	0.6%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

meetharoon

CEO at a computer software company with 10,001+ employees

Its pattern-matching and code transformation capabilities can be adapted for mass identification and remediation of vulnerable libraries

I asked very specific questions to Mr. Pell about consideration of code security scenarios in pattern design and rules, specifically that tuned with OWASP Top 10. I believe addition of code security focus can be a value-add, though the way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions. Rather, it must be treated as a powerful supplementary tool that augments the existing code security solutions (such as Snyk or Checkmarx) in a DevSecOps or Secure DevOps environment. Anyone interested in learning more on this front or have queries, can get in touch with me for a consulting.

Read full review

Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."

"The approach offers significant benefits in terms of efficiency, consistency, and proactive security management, particularly valuable for organizations with large, distributed development teams."

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."

"The technical support is good at resolving issues."

"The reporting feature is good for us."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"Very easy to implement."

"The most valuable feature is application performance monitoring."

"It is a good product."

"Real User Monitor has improved our productivity."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

More OpenText Real User Monitoring pros

Cons

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."

"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."

"The way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions."

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The solution's technical support presents a lot of issues with too many delays."

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

Information not available

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Manufacturing Company

12%

Performing Arts

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What needs improvement with Honeycomb.io?

See all answers

What is your primary use case for Honeycomb.io?

Although Grit is a tool code code migration and management of technical debt for large chunks of work, we reviewed Grit from the use case of assisting in faster remediation of vulnerable libraries....

See all answers

What advice do you have for others considering Honeycomb.io?

We set up Honeycomb.io on all the services so that we can have all the set traces of the communication between all the services inside the company. This helps us understand where it could be failin...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

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Compared 15% of the time

Grafana vs Honeycomb Enterprise

Compared 9% of the time

Splunk Observability Cloud vs Honeycomb Enterprise

Compared 7% of the time

New Relic vs Honeycomb Enterprise

Compared 6% of the time

Datadog vs Honeycomb Enterprise

Compared 6% of the time

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Dynatrace vs OpenText Real User Monitoring

Compared 15% of the time

OpenText SiteScope vs OpenText Real User Monitoring

Compared 13% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 13% of the time

New Relic vs OpenText Real User Monitoring

Compared 10% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Download Honeycomb Enterprise product report

Buyer's Guide

OpenText Real User Monitoring

January 2026

Download OpenText Real User Monitoring product report

Also Known As

Grit

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Honeycomb Enterprise is designed to optimize performance visibility, offering a robust platform for distributed system observability. It provides insights for complex data and aids in faster issue resolution, making it a valuable tool for IT professionals.

This tool is tailored for real-time data tracking and improving system performance efficiency. Enterprises benefit from its capacity to handle large-scale data, ensuring seamless operations and continuity. Honeycomb Enterprise helps teams to tackle data challenges head-on by delivering comprehensive analytics that enhance infrastructure reliability and performance metrics.

What Features Make Honeycomb Enterprise Stand Out?

High-Resolution Visibility: Enables detailed system monitoring to identify issues quickly.
Trace Analysis: Offers powerful tracing of distributed systems for in-depth insights.
Data Scalability: Manages extensive data sets effortlessly for better decision-making.
Real-Time Alerts: Provides instant alerts to preempt potential disruptions.
Collaboration Tools: Facilitates teamwork with integrated tools enhancing productivity.

What Benefits and ROI Can Users Expect?

Reduced Downtime: Faster detection and resolution of issues minimizes operational interruptions.
Cost Efficiency: Optimizes resources leading to lower operational costs.
Improved Decision Making: Enhanced data analytics lead to smarter business strategies.
Enhanced Productivity: Streamlined processes improve team efficiency and output quality.

In industries like finance, e-commerce, and technology, Honeycomb Enterprise implementations demonstrate its utility in managing complex data flows and optimizing system reliability. Businesses in these sectors leverage its capabilities to maintain high service standards and operational efficiency.

Honeycomb.io

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

Clover Health, Eaze, Intercom, Fender

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Honeycomb Enterprise vs. OpenText Real User Monitoring

December 2025

Free Report: Honeycomb Enterprise vs. OpenText Real User Monitoring

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