OpenText Real User Monitoring and Splunk Observability Cloud are competitive in the field of APM solutions. Splunk Observability Cloud seems to have the upper hand due to its comprehensive feature set despite its higher cost.
Features: OpenText Real User Monitoring provides detailed analytics for end-user experiences, custom dashboards, and thresholds to identify potential issues. Splunk Observability Cloud offers AI-driven alerts, service monitoring across multiple cloud environments, and detailed infrastructure visualization.
Room for Improvement: OpenText could enhance its feature set to cater to complex performance analysis needs, improve AI integration, and expand its cloud capabilities. Splunk may benefit from simplifying its deployment process, reducing costs, and enhancing user-friendliness for new users.
Ease of Deployment and Customer Service: OpenText provides straightforward deployment with efficient customer service. Splunk offers extensive support for its comprehensive solution, though it may have a steeper learning curve.
Pricing and ROI: OpenText's competitive pricing appeals to cost-sensitive buyers with a quicker ROI. Splunk justifies its higher cost through feature depth, offering significant ROI for companies seeking comprehensive capabilities.
| Product | Market Share (%) |
|---|---|
| Splunk Observability Cloud | 2.2% |
| OpenText Real User Monitoring | 0.6% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 10 |
| Large Enterprise | 47 |
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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