Horizon Cloud Service vs Workspace ONE UEM comparison

Horizon Cloud Service and Workspace ONE UEM are both solutions in the Virtual Desktop Infrastructure (VDI) category. Horizon Cloud Service is ranked #11 with an average rating of 8.0, while Workspace ONE UEM is ranked #7 with an average rating of 8.0. Horizon Cloud Service holds a 4.2% mindshare in VD, compared to Workspace ONE UEM’s 2.8% mindshare. Additionally, 91% of Horizon Cloud Service users are willing to recommend the solution, compared to 84% of Workspace ONE UEM users who would recommend it.

Horizon Cloud Service

Read 11 Horizon Cloud Service reviews

2,343 Views
2,156 Comparison Views

91% willing to recommend

Workspace ONE UEM

Read 102 Workspace ONE UEM reviews

12,916 Views
1,937 Comparison Views

84% willing to recommend

Horizon Cloud Service

Workspace ONE UEM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 5, 2024

Workspace ONE UEM and Horizon Cloud Service operate within the enterprise management and virtualization category. Workspace ONE UEM holds the upper hand in cost-effectiveness, while Horizon Cloud Service excels in virtualization capabilities.

Features: Workspace ONE UEM provides shared device mode, REST APIs for automation, and flexible provisioning. Horizon Cloud Service supports advanced user configuration, multiple cloud deployments, and dynamic environment management.

Room for Improvement: Workspace ONE UEM could enhance Apple device management, expand integration options, and improve email security controls. Horizon Cloud Service may benefit from simplifying its complex setup, improving integration with non-VMware environments, and reducing virtualization costs.

Ease of Deployment and Customer Service: Workspace ONE UEM offers simple installation and robust customer support. Horizon Cloud Service supports scalable deployment but requires technical expertise, with good support available for users.

Pricing and ROI: Workspace ONE UEM's pricing is attractive and promotes high ROI through efficient device management. Horizon Cloud Service demands a higher initial investment but promises significant ROI via its superior virtualization attributes.

To learn more, read our detailed Horizon Cloud Service vs. Workspace ONE UEM Report (Updated: June 2026).

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

June 2026

Download the complete report

Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Horizon Cloud Service

Ranking in Virtual Desktop Infrastructure (VDI)

11th

Average Rating

8.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Desktop as a Service (DaaS) (3rd)

Workspace ONE UEM

Ranking in Virtual Desktop Infrastructure (VDI)

7th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

102

Ranking in other categories

Remote Access (10th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (14th), Unified Endpoint Management (UEM) (3rd)

Mindshare comparison

As of June 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 4.2%, up from 1.1% compared to the previous year. The mindshare of Workspace ONE UEM is 2.8%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Desktop Infrastructure (VDI) Mindshare Distribution
Product	Mindshare (%)
Workspace ONE UEM	2.8%
Horizon Cloud Service	4.2%
Other	93.0%

Virtual Desktop Infrastructure (VDI)

Featured Reviews

SivaKuppala

Enterprise Architect at Wipro Limited

Centralized management enhances multi-cloud flexibility with cost efficiency improvements

The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.

Read full review

Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product allows a VPN connection, adding extra value to its features."

"VMware Horizon Cloud is easy to use and the full development cloud is very good. The main features of VMware are included. It's a cloud-based virtual desktop infrastructure software that allows you to permit the virtual desktops and applications to any device from the single unified management control. These are managed from the dedicated remote session desktop."

"I honestly liked the application itself because it was just like using a desktop. You could copy and paste, inside and outside, and you could use multiple monitors. You could access it anytime, anywhere, no matter whether you were in the office or out of the office. I could leave the office, go somewhere, go back in, and everything would be there. I could just leave it up and running. I absolutely love this feature in VMware Horizon Cloud."

"The most valuable feature of VMware Horizon Cloud is all of its capabilities together."

"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."

"The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly."

"VMware Horizon Cloud is easy to use and the full development cloud is very good."

"The tool remains pretty stable."

More Horizon Cloud Service pros

"Easy to navigate interface for admins Integration with Cisco ISE and other third party applications utilizing REST and SOAP APIs."

"It has good stability."

"What I found most valuable in VMware Workspace ONE is that it's user-friendly."

"VMware is the better solution versus other things that are out there."

"It's all about centralizing your data and making sure that your data is centralized and secure."

"Workspace ONE UEM's best features are that you can track and monitor all the products, with a wide range of supported devices like Android, Apple, and Windows, and it offers easy application and email management along with effective compliance and health attestation capabilities."

"For me, the integration of AirWatch with various enterprise components is something I like. The way they are partnering with various services, like security services, or some of the big guys like Google, Android, Apple, and including Microsoft; that's really awesome. And the way they look at providing functionality to create self-service and automation, that's really usefully and beneficial. That's where I see they differentiate themselves."

"The single sign-on feature, which integrates with the Identity Manager is one of the most vital features."

More Workspace ONE UEM pros

Cons

"The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."

"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."

"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."

"Our technical support of VMware is good, but the main problem is it takes a lot of time."

"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."

"It is too expensive as compared to other solutions because of which we don't use it that much."

"The application remoting features have some room for improvement."

"There should be more emphasis on the Workspace One access part of the solution."

More Horizon Cloud Service cons

"We have not had good experiences with technical support. We have many tickets remaining that are unresolved."

"One of the things that I want them to improve on, if possible, is the management of Mac devices, MacBook Pro, for example. They do it, but they have scope for improvement, in my opinion. It's not that it's that bad, it just a small need."

"Setup is not too complex."

"AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations."

"VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions."

"The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing."

"VMware Workspace ONE should allow certain common settings and restrictions across multiple operating systems."

"VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool."

More Workspace ONE UEM cons

Pricing and Cost Advice

"Initially, the product is cheap, but it starts to get expensive when users try to scale out."

"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."

"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."

"I rate VMware Horizon Cloud pricing a ten out of ten."

"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."

"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."

"There is a license required for the use of this solution and there are different tier levels available."

"While the platform offers comprehensive solutions, it can be expensive, especially if you only need it for occasional testing and deployment."

"VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees."

"Workspace ONE is on the higher end of the pricing band when compared to other players in the market."

"If you purchase it for one year, it is very expensive. If you get it for three years or up to five years, then you can bargain a better price."

"You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space."

"VMware Workspace ONE has a yearly license. You have to buy the license for one year at a time."

"Our organization has stopped using the solution because it was expensive."

"For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable."

More Workspace ONE UEM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Desktop Infrastructure (VDI) solutions are best for your needs.

See recommendations

900,747 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Construction Company

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	60

Questions from the Community

What is your experience regarding pricing and costs for VMware Horizon Cloud?

The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.

See all answers

What needs improvement with VMware Horizon Cloud?

The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...

See all answers

What is your primary use case for VMware Horizon Cloud?

Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

See all answers

What is your experience regarding pricing and costs for VMware Workspace ONE?

I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the solution, the price seems worth it. VMware Workspace ONE customers usually pay o...

See all answers

Comparisons

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Horizon Cloud Service

Compared 12% of the time

Nerdio vs Horizon Cloud Service

Compared 10% of the time

Azure Virtual Desktop vs Horizon Cloud Service

Compared 9% of the time

Microsoft Remote Desktop Services vs Horizon Cloud Service

Compared 8% of the time

Inuvika vs Horizon Cloud Service

Compared 3% of the time

More Horizon Cloud Service Competitors

Microsoft Intune vs Workspace ONE UEM

Compared 14% of the time

Jamf Pro vs Workspace ONE UEM

Compared 5% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 4% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 4% of the time

Horizon 8 vs Workspace ONE UEM

Compared 3% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Horizon Cloud Service

June 2026

Download Horizon Cloud Service product report

Buyer's Guide

Workspace ONE UEM

May 2026

Download Workspace ONE UEM product report

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Horizon Cloud Service offers stable, flexible access to virtual desktops anytime, anywhere. Its centralized cloud management and scalable architecture support hybrid environments.

Horizon Cloud Service provides a cloud-based desktop solution ideal for businesses seeking remote access and power management. With features like centralized management and dynamic environment handling, it supports a seamless desktop experience. While offering remote accessibility and advanced management, it aids in reducing infrastructure costs through cloud-based scalability. However, improvements are needed in VM performance and external connection support, with current licensing complexities posing a challenge. Designed for VDI and application hosting across platforms such as Azure, Google Cloud, and AWS, it enables secure remote working with efficient workload management.

What are the main features of Horizon Cloud Service?

Centralized Cloud Management: Efficiently manage desktops from a unified platform.
Dynamic Environment Management: Customize environments to suit user needs dynamically.
Remote Access: Access desktops from anywhere with high reliability.
Multiple Monitor Support: Enhanced user experience with multi-screen compatibility.
VPN Connectivity: Secure connections for remote access users.

What benefits or ROI should users look for?

Infrastructure Cost Reduction: Lower costs with cloud-based scaling.
Seamless Desktop Experience: Consistent user interface across devices.
Hybrid Environment Support: Foster versatile deployment methods across clouds.
Flexible Deployment: Accommodate diverse business needs with adjustable solutions.

In industries like finance, healthcare, and education, Horizon Cloud Service facilitates secure remote operations and automates cloud-based machine generation, supporting hybrid workspaces for resource-efficient deployment.

Omnissa

Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.

Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.

What are the most important features?

Easy-to-use interface: Simplifies device management for diverse platforms.
Policy-driven control: Enables automated compliance and security enforcement.
Multi-platform support: Manages iOS, Android, Windows, and Mac devices efficiently.
Advanced app and content management: Facilitates smooth deployment and regulation of applications.
Secure remote access: Ensures security for remote device management.
Single sign-on: Simplifies authentication processes.
Third-party tool integration: Expands functionality with external tools.

What key ROI factors to consider?

Device security: Protects sensitive data on mobile devices.
Centralized management: Streamlines operations for device monitoring and compliance.
Scalability: Supports growing business needs with ease.
User experience: Offers intuitive management tools for minimal training requirements.

Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.

Omnissa

Sample Customers

Marriott, Sprint

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

June 2026

Free Report: Horizon Cloud Service vs. Workspace ONE UEM

Find out what your peers are saying about Horizon Cloud Service vs. Workspace ONE UEM and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,747 professionals have used our research since 2012.

See our Horizon Cloud Service vs. Workspace ONE UEM report.

See our list of best Virtual Desktop Infrastructure (VDI) vendors.

We monitor all Virtual Desktop Infrastructure (VDI) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.