Horizon Cloud Service vs Workspace ONE UEM comparison

Horizon Cloud Service and Workspace ONE UEM are both solutions in the Virtual Desktop Infrastructure (VDI) category. Horizon Cloud Service is ranked #11 with an average rating of 8.0, while Workspace ONE UEM is ranked #8 with an average rating of 8.0. Horizon Cloud Service holds a 3.9% mindshare in VD, compared to Workspace ONE UEM’s 2.8% mindshare. Additionally, 91% of Horizon Cloud Service users are willing to recommend the solution, compared to 84% of Workspace ONE UEM users who would recommend it.

Horizon Cloud Service

Read 11 Horizon Cloud Service reviews

2,007 Views
1,826 Comparison Views

91% willing to recommend

Workspace ONE UEM

Read 102 Workspace ONE UEM reviews

12,043 Views
1,806 Comparison Views

84% willing to recommend

Horizon Cloud Service

Workspace ONE UEM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 5, 2024

Workspace ONE UEM and Horizon Cloud Service operate within the enterprise management and virtualization category. Workspace ONE UEM holds the upper hand in cost-effectiveness, while Horizon Cloud Service excels in virtualization capabilities.

Features: Workspace ONE UEM provides shared device mode, REST APIs for automation, and flexible provisioning. Horizon Cloud Service supports advanced user configuration, multiple cloud deployments, and dynamic environment management.

Room for Improvement: Workspace ONE UEM could enhance Apple device management, expand integration options, and improve email security controls. Horizon Cloud Service may benefit from simplifying its complex setup, improving integration with non-VMware environments, and reducing virtualization costs.

Ease of Deployment and Customer Service: Workspace ONE UEM offers simple installation and robust customer support. Horizon Cloud Service supports scalable deployment but requires technical expertise, with good support available for users.

Pricing and ROI: Workspace ONE UEM's pricing is attractive and promotes high ROI through efficient device management. Horizon Cloud Service demands a higher initial investment but promises significant ROI via its superior virtualization attributes.

To learn more, read our detailed Horizon Cloud Service vs. Workspace ONE UEM Report (Updated: April 2026).

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Horizon Cloud Service

Ranking in Virtual Desktop Infrastructure (VDI)

11th

Average Rating

8.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Desktop as a Service (DaaS) (3rd)

Workspace ONE UEM

Ranking in Virtual Desktop Infrastructure (VDI)

8th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

102

Ranking in other categories

Remote Access (10th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (14th), Unified Endpoint Management (UEM) (3rd)

Mindshare comparison

As of May 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 3.9%, up from 1.1% compared to the previous year. The mindshare of Workspace ONE UEM is 2.8%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Desktop Infrastructure (VDI) Mindshare Distribution
Product	Mindshare (%)
Workspace ONE UEM	2.8%
Horizon Cloud Service	3.9%
Other	93.3%

Virtual Desktop Infrastructure (VDI)

Featured Reviews

SivaKuppala

Enterprise Architect at Wipro Limited

Centralized management enhances multi-cloud flexibility with cost efficiency improvements

The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.

Read full review

Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of VMware Horizon Cloud is all of its capabilities together."

"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."

"The product allows a VPN connection, adding extra value to its features."

"Its advanced management features are the most valuable, especially power management. One of the really important things was to be able to have power management in a consumption world. This means that unlike a Microsoft environment, you could actually turn off virtual desktops or have them start up and shut down. If you're consuming resources in the public cloud, you want to be able to do that because when you're not using those, such as at the weekend, you want to be able to turn them off. So, the advanced options for managing the BDIs are very important."

"The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly."

"From the scalability perspective, that's one of the great things, because even with the basic setup, which has essentially very few components, you can run 10,000 desktops straight off the bat."

"I honestly liked the application itself because it was just like using a desktop; you could copy and paste, inside and outside, use multiple monitors, and access it anytime, anywhere, no matter whether you were in the office or out of the office."

"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market, and with Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure because you can use it on the cloud, which lowers the barriers to entry and makes it easier to test and get started."

More Horizon Cloud Service pros

"The standard features and securities are packed with flexibilities to enable and disable in accordance with the customer’s business operational process and IT Helpdesk process."

"It was easy to use."

"The most valuable feature is policy-driven control of the devices."

"This product enables us to replace all existing stores PDA running windows CE with iPod touch."

"The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."

"Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy."

"The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally."

"It makes us more efficient in managing these devices, in lieu of not having it, that's for sure."

More Workspace ONE UEM pros

Cons

"The product has a lot of bugs."

"In the design phase, sometimes the tools for designing Horizon solutions have issues when they're calculating the number of nodes and platforms needed to support the VDI systems."

"The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."

"It is very expensive. Its price needs to be improved. They can do a better job with external resources such as a USB or a hard drive. When I tried to connect using these external resources, it failed a lot of times. I had to do a shared connection with a local laptop and then connect from a network standpoint, rather than through VMware Horizon point. They definitely have weaknesses with external connections. A lot of companies probably don't let people use external connections because it defeats the purpose of having a cloud solution and keeping the data in a secure area. You can copy to an external device, and you can lose the data. A lot of companies may not focus on this feature, but if you are providing it, you should make it work."

"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."

"The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices."

"The application remoting features have some room for improvement."

"It is too expensive as compared to other solutions because of which we don't use it that much."

More Horizon Cloud Service cons

"They need a more flexible pricing model."

"The mobile device repository is somewhat difficult to manage with a large user base."

"AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations."

"VMware is an expensive tool, and we are not using the complete platform. We are paying for a tool that we are not fully using."

"Setup is not too complex."

"The mobile SSO doesn't work as well on Android."

"The Content Locker cannot inherit permissions for the Windows Public Folder."

"Pricing is the only challenge right now. The licensing fee should be simplified a little bit. They have kept too many products as add ons. These need to be bundled with the low-cost, standard version. This will help customers in adopting this technology at a faster pace."

More Workspace ONE UEM cons

Pricing and Cost Advice

"I rate VMware Horizon Cloud pricing a ten out of ten."

"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."

"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."

"Initially, the product is cheap, but it starts to get expensive when users try to scale out."

"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."

"There is a license required for the use of this solution and there are different tier levels available."

"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."

"AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers."

"The license is paid annually."

"For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution."

"The price of VMware Workspace ONE is reasonable."

"VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price."

"If you purchase it for one year, it is very expensive. If you get it for three years or up to five years, then you can bargain a better price."

"VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees."

"I have no opinion about the pricing of the product."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Performing Arts

10%

Construction Company

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	58

Questions from the Community

What is your experience regarding pricing and costs for VMware Horizon Cloud?

The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.

See all answers

What needs improvement with VMware Horizon Cloud?

The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...

See all answers

What is your primary use case for VMware Horizon Cloud?

Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

See all answers

What do you like most about VMware Workspace ONE?

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.

See all answers

Comparisons

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Compared 12% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Horizon Cloud Service

Compared 11% of the time

Azure Virtual Desktop vs Horizon Cloud Service

Compared 9% of the time

Horizon 8 vs Horizon Cloud Service

Compared 8% of the time

Compared 4% of the time

More Horizon Cloud Service Competitors

Microsoft Intune vs Workspace ONE UEM

Compared 16% of the time

Jamf Pro vs Workspace ONE UEM

Compared 6% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 5% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 4% of the time

Horizon 8 vs Workspace ONE UEM

Compared 3% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Horizon Cloud Service

May 2026

Download Horizon Cloud Service product report

Buyer's Guide

Workspace ONE UEM

April 2026

Download Workspace ONE UEM product report

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Horizon Cloud Service offers stable, flexible access to virtual desktops anytime, anywhere. Its centralized cloud management and scalable architecture support hybrid environments.

Horizon Cloud Service provides a cloud-based desktop solution ideal for businesses seeking remote access and power management. With features like centralized management and dynamic environment handling, it supports a seamless desktop experience. While offering remote accessibility and advanced management, it aids in reducing infrastructure costs through cloud-based scalability. However, improvements are needed in VM performance and external connection support, with current licensing complexities posing a challenge. Designed for VDI and application hosting across platforms such as Azure, Google Cloud, and AWS, it enables secure remote working with efficient workload management.

What are the main features of Horizon Cloud Service?

Centralized Cloud Management: Efficiently manage desktops from a unified platform.
Dynamic Environment Management: Customize environments to suit user needs dynamically.
Remote Access: Access desktops from anywhere with high reliability.
Multiple Monitor Support: Enhanced user experience with multi-screen compatibility.
VPN Connectivity: Secure connections for remote access users.

What benefits or ROI should users look for?

Infrastructure Cost Reduction: Lower costs with cloud-based scaling.
Seamless Desktop Experience: Consistent user interface across devices.
Hybrid Environment Support: Foster versatile deployment methods across clouds.
Flexible Deployment: Accommodate diverse business needs with adjustable solutions.

In industries like finance, healthcare, and education, Horizon Cloud Service facilitates secure remote operations and automates cloud-based machine generation, supporting hybrid workspaces for resource-efficient deployment.

Omnissa

Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.

Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.

What are the most important features?

Easy-to-use interface: Simplifies device management for diverse platforms.
Policy-driven control: Enables automated compliance and security enforcement.
Multi-platform support: Manages iOS, Android, Windows, and Mac devices efficiently.
Advanced app and content management: Facilitates smooth deployment and regulation of applications.
Secure remote access: Ensures security for remote device management.
Single sign-on: Simplifies authentication processes.
Third-party tool integration: Expands functionality with external tools.

What key ROI factors to consider?

Device security: Protects sensitive data on mobile devices.
Centralized management: Streamlines operations for device monitoring and compliance.
Scalability: Supports growing business needs with ease.
User experience: Offers intuitive management tools for minimal training requirements.

Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.

Omnissa

Sample Customers

Marriott, Sprint

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

April 2026

Free Report: Horizon Cloud Service vs. Workspace ONE UEM

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