Horizon Cloud Service vs Workspace ONE UEM comparison

Horizon Cloud Service and Workspace ONE UEM are both solutions in the Virtual Desktop Infrastructure (VDI) category. Horizon Cloud Service is ranked #11 with an average rating of 8.0, while Workspace ONE UEM is ranked #7 with an average rating of 7.4. Horizon Cloud Service holds a 1.3% mindshare in VD, compared to Workspace ONE UEM’s 2.4% mindshare. Additionally, 91% of Horizon Cloud Service users are willing to recommend the solution, compared to 84% of Workspace ONE UEM users who would recommend it.

Horizon Cloud Service

Read 11 Horizon Cloud Service reviews

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375 Comparison Views

91% willing to recommend

Workspace ONE UEM

Read 101 Workspace ONE UEM reviews

1,854 Views
1,146 Comparison Views

84% willing to recommend

Horizon Cloud Service

Workspace ONE UEM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 5, 2024

Workspace ONE UEM and Horizon Cloud Service operate within the enterprise management and virtualization category. Workspace ONE UEM holds the upper hand in cost-effectiveness, while Horizon Cloud Service excels in virtualization capabilities.

Features: Workspace ONE UEM provides shared device mode, REST APIs for automation, and flexible provisioning. Horizon Cloud Service supports advanced user configuration, multiple cloud deployments, and dynamic environment management.

Room for Improvement: Workspace ONE UEM could enhance Apple device management, expand integration options, and improve email security controls. Horizon Cloud Service may benefit from simplifying its complex setup, improving integration with non-VMware environments, and reducing virtualization costs.

Ease of Deployment and Customer Service: Workspace ONE UEM offers simple installation and robust customer support. Horizon Cloud Service supports scalable deployment but requires technical expertise, with good support available for users.

Pricing and ROI: Workspace ONE UEM's pricing is attractive and promotes high ROI through efficient device management. Horizon Cloud Service demands a higher initial investment but promises significant ROI via its superior virtualization attributes.

To learn more, read our detailed Horizon Cloud Service vs. Workspace ONE UEM Report (Updated: June 2025).

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Horizon Cloud Service

Ranking in Virtual Desktop Infrastructure (VDI)

11th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Desktop as a Service (DaaS) (4th)

Workspace ONE UEM

Ranking in Virtual Desktop Infrastructure (VDI)

7th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

101

Ranking in other categories

Remote Access (5th), Enterprise Mobility Management (EMM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), Unified Endpoint Management (UEM) (3rd)

Mindshare comparison

As of July 2025, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 1.3%, down from 2.5% compared to the previous year. The mindshare of Workspace ONE UEM is 2.4%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Desktop Infrastructure (VDI)

Featured Reviews

SivaKuppala

Enterprise Architect at Wipro Limited

Centralized management enhances multi-cloud flexibility with cost efficiency improvements

The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.

Read full review

Emthias Abdul Salam

Technical Manager at Emirates Business Machines (EBM)

Offers a valuable single sign-on feature and a user-friendly interface with outstanding scaling capabilities

The single sign-on feature, which integrates with the Identity Manager is one of the most vital features. The VMware Workspace ONE Tunnel is another crucial aspect of the solution. Authentication processes become seamless with the single sign-on feature of VMware Workspace ONE. Whether the application resides within the premises or outside, the users don't need to reenter the credentials, VMware Workspace ONE auto authenticates using scripts. The solution can also integrate the app catalog with the Intelligent Hub, which acts as the agent. Applications catalogs and similar aspects can be accessed through one single interface, whether it's from an Android, iOS, or Windows device. It's a very user-friendly tool in terms of accessibility.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."

"The most valuable feature of VMware Horizon Cloud is all of its capabilities together."

"The most valuable feature of VMware Horizon Cloud is the ability to manage a great number of desktops at once and the remote access for users that are working from outside of the office or from different offices in the country."

"The product allows a VPN connection, adding extra value to its features."

"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market. I like VMware so much more than the others. With Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure. You can use it the on the cloud, so it lowers the barriers to entry. It's easier to test it and get started. Some clients stay in the cloud, but others prefer to go on-premise. It depends on the nature of the client."

"The product’s on-premise version has the ability to create an image of any updates or changes in the system."

"The tool remains pretty stable."

"I honestly liked the application itself because it was just like using a desktop. You could copy and paste, inside and outside, and you could use multiple monitors. You could access it anytime, anywhere, no matter whether you were in the office or out of the office. I could leave the office, go somewhere, go back in, and everything would be there. I could just leave it up and running. I absolutely love this feature in VMware Horizon Cloud."

More Horizon Cloud Service pros

"It helps the end users to work on the road without needing to set up all kinds of VPN connections"

"The most valuable feature of VMware Workspace ONE is its reliability."

"Among the most important improvements is the ability to set up different groups with different deployment policies."

"Workspace ONE adds a lot of value compared to Microsoft because Microsoft is a late entry into the market, and they're still developing their product from an end-user perspective. Workspace ONE has a slight edge because of AirWatch. VMware has developed its product over a longer period of time, so they have better integrations as a whole solution."

"The most valuable feature is the security policies."

"The most valuable feature is the interface with SCAP, which is the Security Content Automation Protocol."

"We find it to be reliable."

"Zero Trust implementation is a great feature."

More Workspace ONE UEM pros

Cons

"The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices."

"In the design phase, sometimes the tools for designing Horizon solutions have issues when they're calculating the number of nodes and platforms needed to support the VDI systems."

"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."

"The product has a lot of bugs."

"The application remoting features have some room for improvement."

"It is very expensive. Its price needs to be improved. They can do a better job with external resources such as a USB or a hard drive. When I tried to connect using these external resources, it failed a lot of times. I had to do a shared connection with a local laptop and then connect from a network standpoint, rather than through VMware Horizon point. They definitely have weaknesses with external connections. A lot of companies probably don't let people use external connections because it defeats the purpose of having a cloud solution and keeping the data in a secure area. You can copy to an external device, and you can lose the data. A lot of companies may not focus on this feature, but if you are providing it, you should make it work."

"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."

"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."

More Horizon Cloud Service cons

"VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there."

"The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't."

"It's a costly product. It would help if they could offer it at a discount."

"Security aspects such as data loss prevention could be improved."

"I would like better integration for deploying programs with binary files."

"The product's initial setup phase was quite complex."

"The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product."

"I'd like to see more integration capabilities in future releases."

More Workspace ONE UEM cons

Pricing and Cost Advice

"There is a license required for the use of this solution and there are different tier levels available."

"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."

"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."

"I rate VMware Horizon Cloud pricing a ten out of ten."

"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."

"Initially, the product is cheap, but it starts to get expensive when users try to scale out."

"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."

"The pricing currently is higher than the competition."

"Licensing fees are paid on a monthly basis."

"In some cases, a customer may feel the solution is expensive."

"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."

"There is a licensing fee for the users, and we pay a low amount for our support costs."

"It's a highly affordable solution"

"While the platform offers comprehensive solutions, it can be expensive, especially if you only need it for occasional testing and deployment."

"The pricing and licensing are affordable. They are not too high."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

10%

Government

Healthcare Company

Computer Software Company

17%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about VMware Horizon Cloud?

The tool remains pretty stable.

See all answers

What is your experience regarding pricing and costs for VMware Horizon Cloud?

The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.

See all answers

What needs improvement with VMware Horizon Cloud?

The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

See all answers

What do you like most about VMware Workspace ONE?

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.

See all answers

Comparisons

Horizon 8 vs Horizon Cloud Service

Compared 31% of the time

Microsoft Remote Desktop Services vs Horizon Cloud Service

Compared 12% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Horizon Cloud Service

Compared 10% of the time

Amazon Appstream vs Horizon Cloud Service

Compared 10% of the time

Oracle VDI vs Horizon Cloud Service

Compared 7% of the time

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Microsoft Intune vs Workspace ONE UEM

Compared 33% of the time

Horizon 8 vs Workspace ONE UEM

Compared 7% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 6% of the time

Jamf Pro vs Workspace ONE UEM

Compared 6% of the time

ManageEngine Endpoint Central vs Workspace ONE UEM

Compared 4% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Horizon Cloud Service

June 2025

Download Horizon Cloud Service product report

Buyer's Guide

Workspace ONE UEM

June 2025

Download Workspace ONE UEM product report

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

The VMware Horizon Cloud Service delivers feature-rich virtual desktops and applications using a purpose-built cloud platform that is scalable across multiple deployment options, including fully managed infrastructure from VMware, public cloud infrastructure from Microsoft Azure, or on-premises hyper-converged infrastructure (HCI). The service supports a cloud-scale architecture that makes it easy to deliver virtualized Windows desktops and applications to any device, anytime. And, with a flexible subscription model and turnkey solutions, organizations can easily get up and running and scale quickly.

Omnissa

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Omnissa

Sample Customers

Marriott, Sprint

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

June 2025

Free Report: Horizon Cloud Service vs. Workspace ONE UEM

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