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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Workspace ONE UEM provides robust security features including antivirus, cybersecurity requirements enforcement, and advanced monitoring to safeguard against unauthorized access.
The ability to manage a variety of devices and platforms like iOS, Android, VR, and IoT devices is highly valued, with features that allow for flexibility and control.
Remote management and application delivery are streamlined with Workspace ONE UEM, enabling efficient deployment and management of organizational resources.
VMware's integrations with major industry players and support for advanced technologies, including Azure AD synchronization and third-party solutions, make it versatile and comprehensive.
Workspace ONE UEM excels in stability, scalability, and reliability, making it a dependable choice for enterprise endpoint management.

CONS

AirWatch doesn't empower IT admins to be creative with implementations.
Workspace ONE UEM's quality of support and upgrades are unsatisfactory.
Pricing and licensing fees are high and could be simplified.
Integration with Microsoft and other solutions needs improvement.
There are performance and bug-related issues that hinder effectiveness.
 

Workspace ONE UEM Pros review quotes

it_user164091 - PeerSpot reviewer
Mobility Engineer at a retailer with 10,001+ employees
Nov 19, 2014
This product enables us to replace all existing stores PDA running windows CE with iPod touch.
it_user173805 - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees
Dec 12, 2016
This product is effective and simple to manage.
it_user161640 - PeerSpot reviewer
Engineer at a tech services company with 10,001+ employees
Dec 26, 2014
The Organization group approach they have taken to manage both Device and Administrative access has helped in providing administrators with a way to separate devices based on business use cases.
Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user177183 - PeerSpot reviewer
AirWatch Admin/Messaging Specialist at a government with 501-1,000 employees
Dec 31, 2014
Customer Service: Excellent customer service. Technical Support: Excellent technical support.
it_user321159 - PeerSpot reviewer
Sr. Systems Engineer at a individual & family service with 501-1,000 employees
Sep 30, 2015
I would recommend it, as it's very stable and robust.
it_user685833 - PeerSpot reviewer
Solutions Architect at a comms service provider with 10,001+ employees
Jul 18, 2017
AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system.
it_user583992 - PeerSpot reviewer
Senior Systems Engineer at a retailer with 10,001+ employees
Jul 29, 2017
Easy to navigate interface for admins Integration with Cisco ISE and other third party applications utilizing REST and SOAP APIs.
it_user869985 - PeerSpot reviewer
music and programming with 501-1,000 employees
May 16, 2018
We can impose cybersecurity requirements.
CM
Solution Sales Supervisor at a tech services company with 1,001-5,000 employees
Jun 19, 2018
Among the most important improvements is the ability to set up different groups with different deployment policies.
it_user568986 - PeerSpot reviewer
Talent Acquisition Leader at a tech services company with 10,001+ employees
Aug 16, 2018
If an outside person tries to track or hack information, it is not possible without us being notified.
 

Workspace ONE UEM Cons review quotes

it_user164091 - PeerSpot reviewer
Mobility Engineer at a retailer with 10,001+ employees
Nov 19, 2014
Customer Service: With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.
it_user173805 - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees
Dec 12, 2016
We have had a need to move the database, and that was fairly difficult as documentation was sparse, and the first support technican said AirWatch would need re-installed.
it_user161640 - PeerSpot reviewer
Engineer at a tech services company with 10,001+ employees
Dec 26, 2014
Customer Service: This is an area that could use some improvement. We have had a few incidents where the level of support was not what it was pictured to be.
Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user177183 - PeerSpot reviewer
AirWatch Admin/Messaging Specialist at a government with 501-1,000 employees
Dec 31, 2014
Windows 8.1 could have more options to control.
it_user321159 - PeerSpot reviewer
Sr. Systems Engineer at a individual & family service with 501-1,000 employees
Sep 30, 2015
It hasn’t always been good, but getting better.
it_user685833 - PeerSpot reviewer
Solutions Architect at a comms service provider with 10,001+ employees
Jul 18, 2017
AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations.
it_user583992 - PeerSpot reviewer
Senior Systems Engineer at a retailer with 10,001+ employees
Jul 29, 2017
Many bugs with every version release of both the console and AirWatch Apps/products, often bringing back old documented issues in new releases.
it_user869985 - PeerSpot reviewer
music and programming with 501-1,000 employees
May 16, 2018
We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us.
CM
Solution Sales Supervisor at a tech services company with 1,001-5,000 employees
Jun 19, 2018
The Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality.
it_user568986 - PeerSpot reviewer
Talent Acquisition Leader at a tech services company with 10,001+ employees
Aug 16, 2018
The console comes bunched together as a package and inbuilt. Its called Workspace ONE. Whenever we have an issue, we contact the service provider, and instead of a fix, we are just getting the next version of Workspace ONE.