

Ping Identity Platform and Workspace ONE UEM are products in the identity and access management sector. Workspace ONE UEM often leads due to its comprehensive feature set.
Features: Ping Identity Platform offers secure identity federation, single sign-on, and adaptive authentication. Workspace ONE UEM surpasses with its advanced mobile device management, comprehensive application management, and integration with various enterprise systems.
Room for Improvement: Ping Identity Platform could benefit from expanding its mobile management capabilities, enhancing enterprise integration, and offering more customization options. Workspace ONE UEM might improve by simplifying its complex configuration settings, providing more competitive pricing, and refining its user interface for better user experience.
Ease of Deployment and Customer Service: Ping Identity Platform is favored for its easy deployment process and responsive customer service. Workspace ONE UEM also offers a streamlined setup but includes extensive configuration options for complex environments, with reputed efficient customer support.
Pricing and ROI: Ping Identity Platform provides a cost-effective solution delivering solid ROI through its simplicity and scalability. Workspace ONE UEM requires higher initial investments, justified by its extensive capabilities and high integration potential, demonstrating strong ROI over time.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
It is not poor support, but it is not perfect support we're getting right now; it is not an immediate solution, and it may take two or three days.
The support side has recently become weaker compared to what it used to be with VMware.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
They provide out-of-box almost all the MFA options, including email OTP, text-based OTP, TOTP, HOTP, biometric, and passwordless.
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
The compliance management feature set is heavily used and beneficial for most organizations.
| Product | Mindshare (%) |
|---|---|
| Ping Identity Platform | 3.8% |
| Workspace ONE UEM | 1.7% |
| Other | 94.5% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 58 |
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.
Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.
What are the most important features?Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.
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