HubSpot Sales Hub vs Pega CRM comparison

Why PeerSpot?

HubSpot and Pega are both solutions in the CRM category. HubSpot is ranked #13 with an average rating of 8.4, while Pega is ranked #35. HubSpot holds a 0.9% mindshare in CRM, compared to Pega’s 0.8% mindshare. Additionally, 86% of HubSpot users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

HubSpot Sales Hub

Read 23 HubSpot Sales Hub reviews

4,443 Views
3,732 Comparison Views

86% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

3,951 Views
3,200 Comparison Views

100% willing to recommend

HubSpot Sales Hub

Pega CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Pega CRM and HubSpot Sales Hub are both leading CRM solutions. HubSpot Sales Hub may have the advantage due to its intuitive workflow and integration capabilities.

Features: Pega CRM stands out with its powerful automation and AI engine, versatile rule-based processes, and advanced workflows ideal for large organizations. In contrast, HubSpot Sales Hub is designed for seamless integration, user-friendly design, and effective sales and marketing alignment, offering features like pipeline management and email tracking.

Room for Improvement: Pega CRM could enhance its user interface to become more intuitive and simplify case management. Additionally, improved documentation may benefit users. HubSpot Sales Hub might improve in the areas of customization for advanced users, as there are limitations in flexibility. More integration support for varied customer needs and enhanced data backup options would also be beneficial.

Ease of Deployment and Customer Service: HubSpot Sales Hub is known for its straightforward deployment process and robust customer support, making it suitable even for small teams. Pega CRM may require more complex deployment but offers deep customization and support, especially valuable for enterprises.

Pricing and ROI: Pega CRM has higher initial costs but offers substantial ROI for enterprises by improving efficiency. HubSpot Sales Hub provides flexible pricing with a lower entry point, enhancing ROI through scalability and accessible features for growing businesses.

To learn more, read our detailed HubSpot Sales Hub vs. Pega CRM Report (Updated: September 2026).

Buyer's Guide

HubSpot Sales Hub vs. Pega CRM

September 2026

Download the complete report

Helped 914,109 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot Sales Hub

Ranking in CRM

13th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Sales & Marketing (8th)

Pega CRM

Ranking in CRM

35th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of HubSpot Sales Hub is 0.9%, down from 1.0% compared to the previous year. The mindshare of Pega CRM is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
HubSpot Sales Hub	0.9%
Pega CRM	0.8%
Other	98.3%

CRM

Featured Reviews

reviewer2783040

Process Improvement Consultant at a consultancy with 51-200 employees

Reliable contact and pipeline management has organized my sales work but email tracking and UI personalization still need improvement

I think the areas of HubSpot Sales Hub that could be improved or enhanced are probably templates that could be a bit smarter and the overall UI, which is not the best.What bothers me about the UI of HubSpot Sales Hub is that it's a bit flat, and it does not allow for the personalization to the point I would want, as I would prefer it to look more like ClickUp tools where I can change the way it looks for my preference. The email tracking feature of HubSpot Sales Hub helps me assess prospect engagement, but I don't think it works well and it needs to be improved; the problem with it is that it recognizes auto-screening in email tools, which means HubSpot Sales Hub thinks an email opened by an end-user is actually an email that is screened, giving me false expectations. The benefits I've seen from custom reporting are quite acceptable, but the only thing I would improve is the Sankey feature; this feature is amazing in theory but it's not working very well, and I don't really understand how it's working. Regarding integration capabilities, I integrate HubSpot Sales Hub with Apollo and Fireflies, and while the Outlook features are acceptable, Outlook should be improved since it's really problematic; the problem is that it's constantly disconnecting, and every time you go to Outlook you have to log in again, which nobody remembers.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you."

"Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales."

"HubSpot Sales Hub is the backbone of our go-to-market build, and from a day-to-day perspective, it is our source of truth and our system of record for all things sales and marketing and customer success at this point."

"The ability to make calls from the system free of charge is valuable."

"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."

"The solution is very straightforward to utilize."

"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."

"The customer service and support are very good because every time I need something, they reply immediately even in the free version."

More HubSpot Sales Hub pros

"The case management feature is really valuable."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The solution is very easy to use."

"The product's deployment phase was easy."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"This is all about one use case where we are basically orchestrating all the different systems into one system and making sure that all the information is presented on one page, which improves the efficiency and results in a good experience for the customer."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

More Pega CRM pros

Cons

"One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features."

"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."

"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."

"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."

"The solution should have more integration options."

"The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial."

"The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective."

"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."

More HubSpot Sales Hub cons

"The UI should be improved."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"The solution has room for improvement around decisional and real-time data analysis."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

More Pega CRM cons

Pricing and Cost Advice

"I rate the product's pricing a five out of ten. It becomes expensive when you add more features and users."

"We have to pay for licenses. They are not expensive."

"From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it."

"The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use."

"The tool's licensing offers value."

"The solution is very affordable from the perspective of the features."

"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."

"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."

More HubSpot Sales Hub pricing and cost advice

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The pricing is on the higher side."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

914,109 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

14%

Financial Services Firm

12%

University

10%

Financial Services Firm

17%

Construction Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	4
Large Enterprise	3

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for HubSpot Sales Hub?

My experience with pricing, setup cost, and licensing was a bit confusing, to be honest; I think HubSpot has gone through a lot of recent change around the packaging and the way that it is sold in ...

See all answers

What needs improvement with HubSpot Sales Hub?

I look forward to seeing a lot of the innovation in the space regarding Agentic AI and the ability to have AI agents working on your behalf via HubSpot to do some prospecting for and to fill the to...

See all answers

What is your primary use case for HubSpot Sales Hub?

My main use case for HubSpot Sales Hub is that it syncs very well with the way that we track our business via the HubSpot CRM, and it provides me workflows and solutions to manage my day-to-day act...

See all answers

Ask a question

Earn 20 points

Comparisons

TempWorks Software vs HubSpot Sales Hub

Compared 9% of the time

Affinity vs HubSpot Sales Hub

Compared 8% of the time

NetHunt CRM vs HubSpot Sales Hub

Compared 8% of the time

Bigin by Zoho CRM vs HubSpot Sales Hub

Compared 8% of the time

OnePageCRM vs HubSpot Sales Hub

Compared 7% of the time

More HubSpot Sales Hub Competitors

Microsoft Dynamics CRM vs Pega CRM

Compared 10% of the time

TLDCRM vs Pega CRM

Compared 9% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 9% of the time

ConvergeHub vs Pega CRM

Compared 7% of the time

Pega Customer Service vs Pega CRM

Compared 7% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

HubSpot Sales Hub

September 2026

Download HubSpot Sales Hub product report

Buyer's Guide

Pega CRM

September 2026

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

HubSpot Sales Hub is a powerful CRM platform that enhances sales operations with features like pipeline management and customer journey mapping, while offering seamless integration and automation.

HubSpot Sales Hub provides a comprehensive suite of tools designed to optimize sales processes. Its intuitive interface supports efficient task completion through features like easy call functionality and customization options. The platform excels in email tracking and custom reporting, aiding in accurate sales forecasting. Integration capabilities enhance organizational visibility, while automation streamlines workflows. Despite its strengths, users seek improvements in lead capture accuracy, automation complexities, and customization flexibility, alongside more robust reporting and AI-driven analytics.

What are the key features of HubSpot Sales Hub?

Pipeline Management: Streamlines tracking and management of sales pipelines.
Customer Journey Mapping: Visualizes and enhances customer interactions.
Seamless Integration: Connects effortlessly with other systems for improved organization.
Automation Capabilities: Automates routine tasks, enhancing productivity.
Email Tracking: Offers insights into customer engagement through email monitoring.
Custom Reporting: Facilitates better decision-making with tailored reports.

What benefits or ROI should be expected?

Improved Forecasting: Accurate reporting enhances sales predictions.
Enhanced Visibility: Integration and automation boost operational insight.
Task Efficiency: Intuitive features streamline workflow management.
Sales Cycle Management: Flexibility supports diverse sales strategies.

HubSpot Sales Hub is widely implemented across industries for tasks like opportunity management and sales lifecycle tracking. It assists in proposal generation, lead management, and marketing campaigns, positioning it as a critical tool for sales and marketing teams aiming to improve workflow and customer relationships.

HubSpot

Pega CRM offers advanced integration capabilities, facilitating productivity through enhanced case management and modular flows. It supports customer engagement with personalized interactions, reducing time to market and operational costs. Ideal for sectors requiring comprehensive customer relationship management.

Pega CRM integrates seamlessly with REST and SOAP, boosting productivity through multi-thread processing and effective queue management. Its superior case management features include modular flows and parallel task execution, maintained by a user-friendly layer cake architecture. This design allows non-technical users to manage workflows flexibly, enhancing overall engagement strategies. Although Pega CRM performs well, improvements could be made in its pricing model and database permissions. The solution is often compared to competitors like Siebel CRM, with suggestions for enhancements in real-time data analysis, email notifications, and developer training. Organizations, especially in healthcare, BFS, and insurance industries, rely on Pega CRM for omnichannel interactions, comprehensive data integration, and a unified customer view.

What are Pega CRM's key features?

REST and SOAP Integration: Facilitates cohesive operations across platforms.
Multi-thread Processing: Enhances efficiency and productivity.
Case Management: Features modular flows to manage tasks effectively.
Layer Cake Architecture: Allows easy design updates by non-technical users.

What benefits do reviewers highlight?

Personalized Interactions: Offers tailored customer experiences.
Reduced Time to Market: Accelerates deployment and delivery.
Lower Operational Costs: Enhances resource efficiency.
Easy Setup: Simplifies implementation processes.

Pega CRM is widely used in financial and telecom sectors for managing client information and enhancing customer service operations. It supports omnichannel customer interactions and integrates data, providing detailed analytics for better service and sales automation. Its predictive models and tailored retention strategies are particularly beneficial in healthcare, BFS, and insurance sectors.

Pega

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

HubSpot Sales Hub vs. Pega CRM

September 2026

Free Report: HubSpot Sales Hub vs. Pega CRM

Find out what your peers are saying about HubSpot Sales Hub vs. Pega CRM and other solutions. Updated: September 2026.

DOWNLOAD NOW

914,109 professionals have used our research since 2012.

See our HubSpot Sales Hub vs. Pega CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.