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Huntress Managed EDR vs Sophos Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Huntress Managed EDR provides cost-effective, efficient security, reducing staffing and tool expenses while enhancing integration, installation, and support.
Sentiment score
5.5
Sophos Endpoint increases ROI in 12-16 months through productivity, protection, system integration, malware defense, and compliance.
We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.
CTO at Limetree Labs
My advice to others looking into using Huntress Managed EDR is that if they're looking for an easy-to-use and manage solution, Huntress Managed EDR is a good fit for a small to medium company.
Director, Information Technology at Middletown Medical
I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.
Managing Director at HTL 365 LLC
 

Customer Service

Sentiment score
8.0
Huntress Managed EDR provides exceptional 24/7 support with prompt, knowledgeable service, achieving high customer satisfaction ratings between 8-10.
Sentiment score
8.1
Sophos Endpoint's customer service is effective but needs faster, knowledgeable responses; technical improvements have been implemented.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
Owner at Phenicie Business Management
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Senior Systems Engineer at NetSmart, Inc.
For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.
President at Cyber5
I rate Sophos support as excellent, giving it a ten out of ten.
Assistant Manager, Information Technology at Swades Foundation
I would give customer support a rating of 10 out of 10 because they resolve my problems as soon as possible, and I receive very good, quick support from Sophos.
Project Engineer at IT Solution
They have introduced a dedicated role called Technical Account Manager (TAM) for every partner.
Director at Infosonik Systems Ltd
 

Scalability Issues

Sentiment score
8.2
Huntress Managed EDR offers scalable, cloud-based endpoint protection, ideal for SMBs with easy deployment, automatic scripts, and responsive integration.
Sentiment score
8.1
Sophos Endpoint is praised for scalability and flexibility, supporting diverse business sizes with easy expansion via cloud features.
I know other techs with thousands deployed, so scalability isn't an issue.
Business Owner at Royal IT
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
Owner at Phenicie Business Management
I can easily scale from one machine to thousands without any fuss.
Owner at Antra Tech
If we are using 300 machines and suddenly 10 more people are joining our organization, I will just raise a ticket on Sophos Endpoint and they will increase my 10 endpoint licenses.
Project Engineer at IT Solution
 

Stability Issues

Sentiment score
8.5
Users praise Huntress Managed EDR for stability and efficiency, with minor issues quickly addressed and consistent performance observed.
Sentiment score
8.6
Users appreciate Sophos Endpoint's reliability, though some report performance issues during updates, influencing stability ratings between six and ten.
About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR.
Security Specialist at a healthcare company with 201-500 employees
We have not experienced any issues with lagging, crashing, or downtime.
CTO at Accent Consulting
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
Business Owner at Royal IT
Sophos Endpoint is stable in my experience for the past two years.
Project Engineer at IT Solution
 

Room For Improvement

Huntress Managed EDR requires enhanced reporting, integration, platform support, and UI improvements to boost functionality and user satisfaction.
Sophos Endpoint users face issues with migration, integration, resource usage, and seek cost, support, and feature improvements particularly for compatibility.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
VCIO at a tech services company with 11-50 employees
Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.
Managing Director at KAN iT
Since we support customers in different countries, expanding the language options for their training would be beneficial.
CTO at Accent Consulting
Sophos Endpoint should include the Linux endpoint agent and should provide a solution for Linux endpoints as well, because the server license is costly and nobody wants to use the server license on an endpoint machine.
Project Engineer at IT Solution
The enterprise integration is very poor, requiring a lot of manual work.
IT Consultant at Inception
Users have noted that daily upload limits per device, overall data lake storage capacity tied to licenses, and daily API query limits can be restrictive.
Director at Infosonik Systems Ltd
 

Setup Cost

Huntress Managed EDR offers cost-effective, transparent endpoint pricing, valued by MSPs for efficiency and Managed Defender integration benefits.
Sophos Endpoint is competitively priced, offering discounts on long-term licenses, though extra features may increase costs.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
Managing Director at Fluent2 Ltd
It is not too expensive or too cheap. It is just right.
Owner at Antra Tech
It can get expensive for small to medium businesses if large license quantities are not purchased.
Senior Systems Engineer at NetSmart, Inc.
The cost is reasonable and cheaper than other alternatives.
Director at Infosonik Systems Ltd
It is quite affordable; I think the pricing and licensing are reasonable.
IT Leader at Die Ambulanten - Home Care GmbH
The pricing is slightly increased, but it is good because Sophos Endpoint has a lot of features.
Project Engineer at IT Solution
 

Valuable Features

Huntress Managed EDR offers efficient threat-hunting, low false positives, and significant ROI for SMBs replacing traditional antivirus.
Sophos Endpoint provides strong virus detection, ransomware protection, and seamless management with advanced AI and zero-day threat defense.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
CTO at Accent Consulting
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Business Owner at Royal IT
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Owner at Antra Tech
Key features for comprehensive detection and prevention include advanced threat prevention, ransomware protections, exploit prevention, and AI-powered detections.
Director at Infosonik Systems Ltd
Web filtering helps provide protection by allowing me to block unwanted and unauthorized websites from Sophos EPP Suite, which helps prevent unauthorized intrusion, thus keeping our organization servers secure.
Assistant Manager, Information Technology at Swades Foundation
With the reseller management, I can manage multiple clients without having to log in to each client.
IT Consultant at Inception
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
57
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Managed Detection and Response (MDR) (1st)
Sophos Endpoint
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
63
Ranking in other categories
Endpoint Protection Platform (EPP) (21st)
 

Mindshare comparison

Huntress Managed EDR and Sophos Endpoint aren’t in the same category and serve different purposes. Huntress Managed EDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 6.6%, down 10.5% compared to last year.
Sophos Endpoint, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 1.4% mindshare, up 0.6% since last year.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Huntress Managed EDR6.6%
CrowdStrike Falcon Complete MDR6.9%
SentinelOne Vigilance6.3%
Other80.2%
Managed Detection and Response (MDR)
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Sophos Endpoint1.4%
Microsoft Defender for Endpoint7.8%
CrowdStrike Falcon6.6%
Other84.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

JefferyGiddens - PeerSpot reviewer
Director, Information Technology & Cybersecurity at a financial services firm with 51-200 employees
Improving alert visibility and reporting has reduced workload and strengthened security posture
Huntress Managed EDR could be improved by providing more visibility into each alert that comes in and what action was taken on it. There have been times when an alert was received through Microsoft Defender indicating an account was accessed, when in reality it was blocked by a conditional access policy, yet when checking the Huntress portal, that event does not appear at all, lacking indication that it was raised and investigated as not a threat. The reporting in Huntress Managed EDR is fairly basic, as the only available report is effectively an executive summary. Although it contains useful information, other platforms have reporting engines that are much more robust and customizable, functionality that appears to be missing in Huntress.
Sabbir Ahmed - PeerSpot reviewer
Director at Infosonik Systems Ltd
Experience significant threat prevention advancements with user-friendly deployment
The feature is called relay server, and some people refer to it as a cache server. The Sophos EPP Suite is scalable. Some customers in banks typically have 5,000 to 7,000 users. One customer started with 1,000 users and has now extended to 4,000 users. Some customers are using up to 8,000 users without any issues. Regarding AI elements in the Sophos EPP Suite, firewalls have already introduced AI features. They have integrated AI models similar to ChatGPT in firewalls. These AI features should be introduced in endpoint XDR as well. Key features for comprehensive detection and prevention include advanced threat prevention, ransomware protections, exploit prevention, and AI-powered detections. Extended visibility and data analysis include cross-product data correlations. They have a data lake, live discover, and threat graphs. They also offer AI case summary and AI common analysis, accessible from Sophos Central, which is the management portal for Sophos XDR. Sophos Central serves as one central management portal for managing firewalls, endpoint, Sophos encryption, and mobile device management solutions. This centralized management is particularly appealing to customers.
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Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
6%
Manufacturing Company
10%
Computer Software Company
8%
Educational Organization
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise4
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise7
Large Enterprise14
 

Questions from the Community

What needs improvement with Huntress?
There isn't anything that comes to mind regarding areas that have room for improvement.
What is your primary use case for Huntress?
I use Huntress Managed EDR for threat hunting and incident response as well as endpoint detection and response.
What advice do you have for others considering Huntress?
Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring additional security analysts since I can use that as the first port of call versus trying to get an exte...
What is your experience regarding pricing and costs for Sophos EPP Suite?
The setup cost is good and licensing is good. The pricing is slightly increased, but it is good because Sophos Endpoint has a lot of features. I appreciate the pricing and licensing as well.
What needs improvement with Sophos EPP Suite?
I would give Sophos Endpoint a rating of nine out of ten because it is working very well. I have cut one point because it has no solution for on-premises. Additionally, it has no solution for any L...
What is your primary use case for Sophos EPP Suite?
I am using Sophos Endpoint to protect our environment from malware, and I am also using it for web control and application control. I have a main case with Sophos Endpoint that includes peripheral ...
 

Also Known As

No data available
EPP Suite
 

Overview

 

Sample Customers

Information Not Available
EK Services
Find out what your peers are saying about Huntress Managed EDR vs. Sophos Endpoint and other solutions. Updated: October 2024.
885,880 professionals have used our research since 2012.