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IBM Cloud Identity Service vs Idira IGA comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Service
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
31st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Idira IGA
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
6th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Identity Management (IM) (6th), Identity Governance Administration (IGA) (5th)
 

Mindshare comparison

As of October 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 0.9%, up from 0.7% compared to the previous year. The mindshare of Idira IGA is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
Idira IGA1.5%
IBM Cloud Identity Service0.9%
Other97.6%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Excellent support, beneficial integration, and low maintenance
I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.
Sasikiran Sakalabattina - PeerSpot reviewer
Sr Infrastructure engineer at TechMahindra
Automated lifecycle governance has reduced manual access work and strengthens audit readiness
CyberArk IGA Powered by Zilla significantly reduces manual access management efforts due to day-to-day activities. RBAC and role mining actually reduce manual access management efforts significantly. RBAC is the best feature, and it provides AI capabilities. The second feature I value most is identifying lifecycle management for joiner, mover, and leaver scenarios. CyberArk IGA Powered by Zilla has one feature that provides strong access reviews, compliance reports, automation, and audit readiness with centralized governance. Centralized governance means we can handle everything at one point, making it a very strong feature. This is integrated with another feature such as SaaS integrations for strong security posture and faster provisioning with reduced operational overhead. These are the four features I value most, and with all my three years of experience, I use and appreciate these four features most. The impact of automation on my access reviews is that it automates the provisioning and de-provisioning. If I were to perform manual tasks such as provisioning and de-provisioning without automation, it would require a lot of time to handle. With this automation, we easily accomplish provisioning or de-provisioning. We simply get the Active Directory users and create the VPNs, cloud, and enterprise applications without any manual intervention. AI-driven role management and RBAC automation significantly reduce service tickets. Without automation, I would need to handle tickets, which involve a lot of manual work and requires additional manual employees. Without automation, this leads to approval delays and manual access assignment efforts. Automated access reviews provide simple audit reports, and by complying with the report, it improves audit readiness while reducing operational workload for IT and security teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"IBM Cloud Identity Service is highly stable."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"Idira IGA now serves as a comprehensive solution that suits all of our needs."
"Centralized identity governance and automated access management have been hugely beneficial for us."
"I enjoy the ease of setup and creation of a review. Being a user of the tool or kind of an admin of the tool, the ease of setup of an access review is valuable."
"When we implemented CyberArk IGA Powered by Zilla, we definitely achieved a lot in terms of security, mitigating business risk across all assets, saving time, and reducing the risk of account compromise and access compromise."
"I appreciate that Idira IGA is very easy to understand and deploy."
"CyberArk IGA Powered by Zilla is a very stable product, and I do not see a lot of issues with it most of the time."
"The features of CyberArk IGA Powered by Zilla that I have found the most valuable include credential masking, time-bound access, and using it for the approval of workflows and audit trails for compliance-related tasks."
"The best feature is the secure logins and secure connections."
 

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"I feel that customer support is somewhat lacking; the supporting engineers do not have the necessary knowledge, and they will route inquiries here and there without providing solutions quickly."
"I believe CyberArk IGA Powered by Zilla can be improved by simplifying the workflow and the UI for managing access requests and approvals."
"For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes."
"Idira IGA can be improved in addressing our core pain point of joiner, leaver, and remover, which we identify with SSO, MFA, read admin access, PAM request, and the process holistic view and hierarchy, particularly in the model and the integration part based on the HRM module or JD Edward module."
"Idira IGA could improve in the way access is provisioned for different users."
"I would still like to see more accurate AI recommendations, fewer false positive alarms, and easier integration with existing applications to make it a perfect 10."
"Competitors such as SailPoint and Saviynt are strong and offer many features, and although Idira IGA is improving and evolving, there is still much customization needed."
"CyberArk IGA Powered by Zilla is lacking in the governance side of identities compared to competitors."
 

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
"It has been fair because we have been in from the beginning or close to the beginning. I know it is not truly an identity access management system yet, but its price was one of the appealing factors for us to purchase it at the time. It was reasonably priced."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
13%
Financial Services Firm
13%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise16
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Zilla Security?
The experience with pricing, setup cost, and licensing was a bit costly, and for a larger environment, it took millions, depending on the number of licenses required.
What needs improvement with Zilla Security?
Idira IGA needs more focus on non-human identities; as we move into Agentic AI or GenAI features, we should concentrate on setting guardrails for Agentic AI and related accounts, which is a primary...
What is your primary use case for Zilla Security?
My main use case for Idira IGA is integrations with other external applications and reconciling AD accounts with other applications, which acts as an entitlement or access provisioning and de-provi...
 

Also Known As

No data available
Zilla Security
 

Overview

 

Sample Customers

Baxter Healthcare, 
Information Not Available
Find out what your peers are saying about IBM Cloud Identity Service vs. Idira IGA and other solutions. Updated: September 2026.
919,894 professionals have used our research since 2012.