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IBM ECM vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ECM
Ranking in Enterprise Content Management
14th
Average Rating
7.8
Reviews Sentiment
2.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
OpenText Documentum Content...
Ranking in Enterprise Content Management
3rd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.5%, up from 1.9% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.2%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management7.2%
IBM ECM2.5%
Other90.3%
Enterprise Content Management
 

Featured Reviews

Thinh Tran - PeerSpot reviewer
BPM Consultant at TECHCOMBANK
Has supported enterprise document storage but lacks cloud readiness and AI capabilities
The new version of IBM ECM is at the end of support, and we need to migrate to a new version to get open support. We need AI capabilities from IBM ECM for additional functionalities in the next release. Specifically, AI is needed for finding documents. The trend is moving toward AI, and for managing many documents effectively, we need AI capabilities. Currently, IBM ECM only handles physical files, not unstructured files. IBM needs to work alongside customers and share best practices for IBM ECM. Reading the IBM Redbook alone is not sufficient for the knowledge we need to build the best architecture for my company. IBM ECM needs to improve the cloud version, such as compatibility with Amazon Cloud, not only IBM Cloud, to make their product more competitive.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am going to continue using it because it is a good product for enterprise document management."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The vertical scalability, as we can use it across some of our applications."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"OpenText Documentum has improved availability and performance in our organization."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The most valuable feature is the management."
"We like Documentum for its capacity and reliability."
"The most valuable feature is that the documents are kept secure."
"The stability is very good."
"I am satisfied with OpenText Documentum so far; it has great integration capabilities."
"The most valuable features of this solution are the security, storage, and document search capability."
 

Cons

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"I would like to see seamless application integration."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"Currently, IBM ECM only handles physical files, not unstructured files."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The user interface can be a bit more intuitive."
"The biggest issue for us is the price of the product."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
 

Pricing and Cost Advice

"Reach out to local IBM partners.​"
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"The product is expensive."
"It is quite an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
9%
Outsourcing Company
6%
Government
6%
Financial Services Firm
16%
Government
9%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise16
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...
What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
What needs improvement with IBM ECM?
The new version of IBM ECM is at the end of support, and we need to migrate to a new version to get open support. We need AI capabilities from IBM ECM for additional functionalities in the next rel...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about IBM ECM vs. OpenText Documentum Content Management and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.