

ServiceNow Cloud Observability and IBM Instana Observability offer advanced monitoring solutions. ServiceNow leads in integration and customer support effectiveness, whereas IBM Instana's feature set is a strong draw for enterprises prioritizing extensive monitoring capabilities.
Features: ServiceNow Cloud Observability facilitates seamless integration with existing infrastructure, supports real-time diagnostics, and is scalable. IBM Instana Observability includes automatic root cause analysis, advanced application monitoring, and a comprehensive features set ideal for thorough monitoring.
Ease of Deployment and Customer Service: ServiceNow Cloud Observability is easy to deploy, supported by efficient customer service that simplifies implementation. IBM Instana's deployment can be complex due to its functionality, but its knowledgeable support team helps ensure a smooth transition.
Pricing and ROI: ServiceNow Cloud Observability is cost-effective, providing good ROI with lower setup costs and fast integration, suited for budget-sensitive organizations. IBM Instana Observability, though pricier initially, offers extensive capabilities that enhance ROI for enterprises needing comprehensive monitoring.
| Product | Market Share (%) |
|---|---|
| IBM Instana Observability | 0.9% |
| ServiceNow Cloud Observability | 0.6% |
| Other | 98.5% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 5 |
IBM Instana Observability offers real-time application monitoring and management, designed for automation and intelligence on modern cloud-based environments.
IBM Instana Observability provides deep visibility into application performance, empowering businesses with automated root cause analysis and intelligent alerts to optimize cloud-native applications. It captures and visualizes comprehensive health metrics to enhance operational efficiency across distributed systems, making it an invaluable tool for IT and DevOps teams seeking to improve application reliability and performance.
What are the key features of IBM Instana Observability?IBM Instana Observability is widely adopted across industries like finance, healthcare, and retail, addressing specific challenges in each sector. In finance, it helps manage high-volume transactions with minimal latency. Healthcare benefits from its compliance support and reliable data monitoring. Retail industries utilize it for maintaining seamless customer interactions and operational uptime, ensuring business continuity and customer satisfaction.
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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