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IBM SevOne Network Performance Management (NPM) vs Infraon IMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM SevOne Network Performa...
Ranking in Network Monitoring Software
34th
Ranking in Server Monitoring
17th
Ranking in IT Infrastructure Monitoring
36th
Ranking in Cloud Monitoring Software
26th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
54
Ranking in other categories
Log Management (36th)
Infraon IMS
Ranking in Network Monitoring Software
83rd
Ranking in Server Monitoring
32nd
Ranking in IT Infrastructure Monitoring
56th
Ranking in Cloud Monitoring Software
48th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of IBM SevOne Network Performance Management (NPM) is 1.1%, up from 1.0% compared to the previous year. The mindshare of Infraon IMS is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
IBM SevOne Network Performance Management (NPM)1.1%
Infraon IMS0.5%
Other98.4%
Network Monitoring Software
 

Featured Reviews

reviewer1543041 - PeerSpot reviewer
Network monitoring engineer at a tech vendor with 10,001+ employees
Provides consistent infrastructure monitoring with excellent usability and support
The primary use case of IBM SevOne Network Performance Management (NPM) is network monitoring. It helps to maintain the infrastructure's availability and ensure that alerts are generated when needed The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability,…
it_user1631601 - PeerSpot reviewer
GTM Manager at a computer software company with 201-500 employees
Our process efficiency has improved by having all the information in one place, which has reduced manpower
The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SevOne is one of the biggest strategic investments we've made; it just works, it just does what we want with no fuss about it."
"This performance data is key, and having such integration means that we get value out of SevOne fairly quickly."
"SevOne's ability to report metrics on specific objects very quickly, whether it is a week, a month, or a year's worth of data points, has improved by leveraging short-term vs. long-term memory to provide necessary statistics so we can alleviate network impacts quickly."
"The comprehensiveness of this solution's collection of network performance and flow data is one of the basics in the field for what it does. It meets all of our needs. So for all those areas, for the most straightforward collection capabilities, right up to NetFlow and even telemetry, it meets all those demands. Not only just basic or fundamental SNMP collection capability, but the product also supports what we need for the future with telemetry streaming. So it's very comprehensive."
"On any outage, SevOne is pretty quick to send an alert, and we've got an operations center that consumes the alert and sends it to the device owners so that they can minimize the time of impact of that alert."
"The most valuable feature as of late has been the API integration with ServiceNow."
"The bi-directional integration with ServiceNow has saved me a lot of money in man-hours, over the course of the last few years."
"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."
"Once we installed this central system, our site engineers who provide the data started believing in the data's accuracy."
"The backup, restore, and comparison features are all good."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"Overall, it's a wonderful one-stop ITSM solution for infrastructure."
"It is a stable product; after the initial configuration, you don't have to tweak it much, and all systems of Everest IMS work perfectly."
"If you are looking for the best product with the best price, Infraon is the best product."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"The feature that I like the most and the best part is the customization."
 

Cons

"The UI is a little dated, but it doesn’t cause any features to fall short of what they need to do."
"This product needs a lot of handholding and close collaboration with network design resources, in terms of choosing the appliance and the number of licenses."
"The out-of-the-box reports and workflows for automatically helping to understand what is normal and what is abnormal in our network are very poor if you only have NMS and that is the only portion of step one that you own."
"The tool needs improvement in non-Cisco SD-WAN."
"Every upgrade we've done -- and we've done them all -- have been highly disruptive and extraordinarily difficult."
"Continual UI improvements are needed to reduce number of clicks needed to produce a chart."
"Some similar solutions offer end-to-end visibility."
"I think SevOne can improve by providing more details in their release notes regarding enhancements and changes."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"Email support is a bit slow. Once you drop an email, it takes time."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"Technical support could use some improvement in terms of their response times and diagnostic accuracy."
 

Pricing and Cost Advice

"There are cheaper solutions available."
"There are different options available for licensing, with the per-device option being more expensive but more flexible."
"The tool is not expensive. We were able to negotiate with SevOne on pricing."
"Many tools price things based on the number of KPIs that you're collecting around a device. In many cases, there could be hundreds of metrics that you need to collect. SevOne provides device-level pricing. That gives us the flexibility to turn on, and expand on, the metrics that we're collecting around those devices, without taking a financial hit."
"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."
"Prices per license are not huge, but they exist."
"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."
"The pricing has not evolved with the market, which is one of the reasons we are moving to a new product."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"Licensing is calculated on a per-user basis."
"The pricing is reasonable, given the features that they provide."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
"I think that the pricing for this solution is reasonable and varies by number of devices."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
12%
Manufacturing Company
11%
Comms Service Provider
7%
Manufacturing Company
18%
Financial Services Firm
15%
Outsourcing Company
13%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise45
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What needs improvement with SevOne Network Data Platform?
There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...
What is your primary use case for SevOne Network Data Platform?
The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...
What advice do you have for others considering SevOne Network Data Platform?
To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
 

Also Known As

SevOne
Everest IMS
 

Overview

 

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
Find out what your peers are saying about IBM SevOne Network Performance Management (NPM) vs. Infraon IMS and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.