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IBM Tivoli NetCool vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Network Management Applications (14th)
Moogsoft
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Infrastructure Monitoring (26th), IT Operations Analytics (5th), AIOps (13th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. IBM Tivoli NetCool is designed for Network Management Applications and holds a mindshare of 3.0%, up 1.9% compared to last year.
Moogsoft, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.7% mindshare, down 1.1% since last year.
Network Management Applications Mindshare Distribution
ProductMindshare (%)
IBM Tivoli NetCool3.0%
Cisco DNA Center12.3%
Cisco Catalyst Center6.8%
Other77.9%
Network Management Applications
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Moogsoft0.7%
Zabbix6.1%
Datadog4.1%
Other89.1%
IT Infrastructure Monitoring
 

Featured Reviews

Petar Ganev - PeerSpot reviewer
Senior Enterprise Monitoring Engineer at Commerzbank
Reliable for enterprise monitoring but no longer actively developed
There are problems with the latest security requirements because many things have changed in recent years, and now the security audits are very strict. And we need to switch to something else. We need to patch it constantly. Moreover, it is a very old tool and a little bit difficult to support. Otherwise, they work okay.
MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The scalability of monitoring, the breadth of supported network components, the scale of the number of monitoring events, and the flexibility in customization make this a well-rounded product."
"Full featured - event/fault management, performance management, topology map, discovery, RCA, event enrichment, Proviso will chart data from almost any source with a variety of aggregation options."
"It's very easy to use."
"Tivoli NetCool allows us to grasp a lot of data that can be applied toward predictive analytics and auto-remediation."
"It's very easy to use."
"Support is one of the best aspects of this solution. NetCool is a good product that has good flexibility. There are a lot of documents available online which is one of the best features of IBM Tivoli Suite. Whenever an issue happens, rather than going to technical support, if you find the exact issue in Google, you can get tech notes for that particular issue."
"The solution has very good integration capabilities."
"The tool is much easier to manage than running scripts and figuring out how many endpoints have been exceeded."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"It is very easy and very comfortable to use, with everything available on a single screen."
"One of the tangible benefits of Moogsoft AIOps is that it has reduced alert volume by 90 percent, separating the signal from the noise through mathematical analysis of all events across the entire monitoring stack and freeing up support a lot, saving resources, time, and money."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"The AI component allows you to check previous cases and diagnose problems easily."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
 

Cons

"Customization and integration that you need to do to make the product fit your needs is very complex. It is not a product that somebody could easily pick up without any prior training or experience."
"In terms of improvement, I would like to see more AIOps, Artificial Intelligent Operations in the next release. IBM develops new features for Power BI or Cognos Analytics, which is good. As of now, we use Cognos Analytics, we are not using Power BI. They have the Insight concept but we don't like that."
"Tivoli NetCool's has medium scalability - there are some problems with its replications not being mature."
"The installation could be simplified, and technical support could be faster."
"UI is outdated, very old legacy."
"The solution is not user-friendly."
"The solution is too expensive."
"In terms of improvement, I would like to see more AIOps, Artificial Intelligent Operations in the next release."
"The documentation and flexibility for generic integration could be improved."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The solution's initial setup is complex, and it should be made easier."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The product roadmap doesn't align with our roadmap."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
 

Pricing and Cost Advice

"It costs around 100k for every ten servers, which is lower than similar products from other vendors."
"Licensing fees are paid on a yearly basis."
"The price of the product is too expensive."
"Customers are required to pay a licensing fee."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
"When compared to other solutions, it is quite good."
"It's a very cost-effective and competitive product."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
11%
Financial Services Firm
10%
Educational Organization
7%
Financial Services Firm
16%
Computer Software Company
11%
Transportation Company
6%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have worked from 1973 with all kind of systems in large enterprises across the world. And have experience with all kind of software in monitoring from infra to end to end, it depends on the funct...
What needs improvement with IBM Tivoli NetCool?
The main challenge is its licensing model, which is very complicated.
What is your primary use case for IBM Tivoli NetCool?
NetCool is the manager of managers in the stack. It basically combines the devices of the whole network. We are the mobile network operator, so we use it to assist us in cross-domain correlations a...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
What is your primary use case for Moogsoft?
We implement Moogsoft for our own consumption as well as we are implementation partners in some cases where our clients have a need for an observability solution.We work with most of the large ente...
 

Also Known As

Tivoli NetCool
No data available
 

Overview

 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
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