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IBM Tivoli NetCool vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Network Management Applications (14th)
Moogsoft
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Infrastructure Monitoring (25th), IT Operations Analytics (6th), AIOps (13th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. IBM Tivoli NetCool is designed for Network Management Applications and holds a mindshare of 2.7%, up 1.7% compared to last year.
Moogsoft, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.7% mindshare, down 1.2% since last year.
Network Management Applications Market Share Distribution
ProductMarket Share (%)
IBM Tivoli NetCool2.7%
Cisco DNA Center14.4%
Cisco Catalyst Center7.9%
Other75.0%
Network Management Applications
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Moogsoft0.7%
Zabbix8.2%
Datadog4.1%
Other87.0%
IT Infrastructure Monitoring
 

Featured Reviews

Petar Ganev - PeerSpot reviewer
Senior Enterprise Monitoring Engineer at Commerzbank
Reliable for enterprise monitoring but no longer actively developed
There are problems with the latest security requirements because many things have changed in recent years, and now the security audits are very strict. And we need to switch to something else. We need to patch it constantly. Moreover, it is a very old tool and a little bit difficult to support. Otherwise, they work okay.
MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Support is one of the best aspects of this solution. NetCool is a good product that has good flexibility. There are a lot of documents available online which is one of the best features of IBM Tivoli Suite. Whenever an issue happens, rather than going to technical support, if you find the exact issue in Google, you can get tech notes for that particular issue."
"Tivoli NetCool allows us to grasp a lot of data that can be applied toward predictive analytics and auto-remediation."
"It's very easy to use."
"The scalability of monitoring, the breadth of supported network components, the scale of the number of monitoring events, and the flexibility in customization make this a well-rounded product."
"The solution has very good integration capabilities."
"The feature I have found most valuable with NetCool is how it collaborates all the alarms, and then it does a predictive analysis, providing a consolidated alarm view and management."
"The tool is much easier to manage than running scripts and figuring out how many endpoints have been exceeded."
"NetCool has a huge database that can collect and process about one million alarms a day."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
"Moogsoft helps manage alert fatigue by consolidating various alerts into a single portal instead of monitoring them across different devices, allowing team members to own alerts and monitor them efficiently, which benefits the whole team."
"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"Moogsoft is easily deployable and ready to use."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"I like the prediction features."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The Event Management feature is quite valuable."
 

Cons

"Tivoli NetCool's has medium scalability - there are some problems with its replications not being mature."
"The solution is too expensive."
"The solution does not have any AI capabilities."
"The installation could be simplified, and technical support could be faster."
"Customization and integration that you need to do to make the product fit your needs is very complex. It is not a product that somebody could easily pick up without any prior training or experience."
"The installation could be simplified, and technical support could be faster."
"UI is outdated, very old legacy."
"Tivoli NetCool is based on a Linux platform, it would be beneficial if they moved it to Windows because not everyone is acquainted with Linux."
"The solution's initial setup is complex, and it should be made easier."
"Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime, which the Mulesoft team addresses."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"It is taking a long time to set it up and could do more to roll out quickly."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"The documentation and flexibility for generic integration could be improved."
 

Pricing and Cost Advice

"Customers are required to pay a licensing fee."
"It costs around 100k for every ten servers, which is lower than similar products from other vendors."
"The price of the product is too expensive."
"Licensing fees are paid on a yearly basis."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
"When compared to other solutions, it is quite good."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"It's a very cost-effective and competitive product."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Financial Services Firm
10%
Manufacturing Company
8%
Educational Organization
8%
Financial Services Firm
16%
Computer Software Company
10%
Comms Service Provider
7%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have worked from 1973 with all kind of systems in large enterprises across the world. And have experience with all kind of software in monitoring from infra to end to end, it depends on the funct...
What do you like most about IBM Tivoli NetCool?
The tool had many built-in automation capabilities.
What needs improvement with IBM Tivoli NetCool?
The main challenge is its licensing model, which is very complicated.
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
 

Also Known As

Tivoli NetCool
No data available
 

Overview

 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
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