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Identity Manager by One Identity vs UserLock comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Identity Manager by One Ide...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
194
Ranking in other categories
User Provisioning Software (1st), Identity Management (IM) (1st), Identity Governance Administration (IGA) (1st)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (29th), Access Management (34th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Identity Manager by One Identity is designed for Identity Governance Administration (IGA) and holds a mindshare of 11.7%, down 12.6% compared to last year.
UserLock, on the other hand, focuses on Authentication Systems, holds 1.1% mindshare, up 1.1% since last year.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
Identity Manager by One Identity11.7%
SailPoint Identity Security Cloud25.3%
Saviynt Identity Cloud14.8%
Other48.2%
Identity Governance Administration (IGA)
Authentication Systems Mindshare Distribution
ProductMindshare (%)
UserLock1.1%
Microsoft Entra ID5.6%
Okta Platform4.6%
Other88.7%
Authentication Systems
 

Featured Reviews

Neha Chhangani - PeerSpot reviewer
Business Analyst at a startup based organization
Centralized identity governance has automated lifecycle management and simplifies compliance
One Identity Manager could be improved by making the initial setup and configuration simpler, especially for complex workflows and integrations. The user interface and reporting dashboards could also be more modern and intuitive with better out-of-the-box analytics. Additionally, clearer documentation and faster implementation guidance would help organizations get value more quickly. One specific challenge my team encountered was the complexity during initial configuration, especially when setting up custom workflows and role models which required more time and expertise. We also felt that out-of-the-box reports and dashboards are limited, and more customizable real-time analytics would be helpful. Better documentation and guided setup wizards would make adoption easier, particularly for teams new to identity governance tools. One improvement I think One Identity Manager needs is the enhanced self-service experience. The end-user self-service portal could be more intuitive with clearer guidance for access requests and password resets. Additionally, while integrations are solid, deeper cloud-native connectors and API-driven automation would help in hybrid and multi-cloud environments. A more responsive mobile interface or dedicated app for approvals and tasks would help managers who are often on the go. One more improvement is the built-in predictive insights or trend dashboards around access patterns and risk could improve proactive governance. More descriptive error messages and in-tool troubleshooting tips during setup configuration would reduce dependency on external documentation or support.
it_user1816350 - PeerSpot reviewer
IT Manager at Xcel Mechanical Systems
The user login insights are helpful
We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For most customers, their access management system becomes smoother using One Identity Manager."
"You can scale it quite big, which is good. It has good sizing."
"One Identity Manager is user-friendly and easy to customize. One Identity's business roles enable me to map company structures for dynamic application provisioning, which is fairly important."
"One Identity Manager is very efficient for a limited amount of users, and it is easy to use and handle."
"We have reduced about 60 percent of our help desk calls, especially for onboarding and simple tasks that do One Identity automation."
"One Identity Manager has had a strong positive impact on our organization, mainly by improving security, compliance, and operational efficiency."
"The most valuable features include the automated attestations or recertification... The time that people have to focus on their real jobs and not spend it doing recertifications is huge."
"The self-service functionality of One Identity Manager is arguably the most valuable feature."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
 

Cons

"One Identity Manager needs to come up with many more out-of-the-box connectors, similar to Workday and ServiceNow."
"They have bad support. Sometimes, they're fast, and sometimes not. They have 24-hour support, so when you message them, they try to fix their problems. One Identity can give you a technical engineer who can guide you through what to do or give you custom scripts for a problem."
"I would like One Identity Manager to offer an easier way for users to learn to use their new features."
"One Identity should open the market with accessible training material and content so that more developers can be available. They have to improve their marketing strategy, partners, and vendors. One Identity should be attracting engineers to learn their product and get certified. They should have strong forums. They could have a certification program where any engineer can get certified. However, their overall approach is complex, which I do not prefer."
"From my point of view, One Identity Manager could still be improved with a cleanup of legacy."
"One Identity Manager's support model has room for improvement, especially when compared to competitors like Omada and SailPoint, which offer a more extensive global presence and support network."
"Visually, I would like it to be more user-friendly."
"The client application should transition to a web-based interface to improve administration flexibility. Improvements are also needed in the analytics, peer comparison, and recommendation features, as these areas were added later and require more development. More flexibility in the portal is needed for multi-tenant environments."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"I believe the pricing is fair."
"It was okay for us. It was not too much for us. It was nearly the same as other products. It was not expensive."
"It's not cheap, but the pricing is okay. Other applications cost about the same."
"There is a one-time licensing cost, and there is also a yearly subscription fee."
"It is cost-effective. I do not know about the other regions, but here in the Middle East, the competitors are almost double the price."
"One Identity is cost-efficient from a licensing perspective. However, one drawback is that it's expensive on the hardware side for the customer to set up. One Identity's professional services team recommends various components. They lose some of the cost advantage because the hardware is expensive and requires maintenance."
"Prices in Turkey are high due to inflation, a challenge we've heard about from our customers."
"Pricing depends on licensing models, such as per-user licensing and feature-based pricing. Additional models like governance, provisioning, and reporting increase costs."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Outsourcing Company
20%
Financial Services Firm
9%
Construction Company
8%
Manufacturing Company
7%
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business119
Midsize Enterprise38
Large Enterprise128
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for One Identity Manager?
My experience with pricing, setup cost, and licensing is that their setup was manageable, and we did it in-house.
What needs improvement with One Identity Manager?
The thing that I dislike about Identity Manager by One Identity is the documentation, in my opinion, because we do not find all the documentation and all the questions we need to know. This is unfo...
What is your primary use case for One Identity Manager?
I do not use Identity Manager by One Identity to help me manage SAPs. I used the business roles to map company structure for some dynamic application provisioning. It is easy to configure. I think ...
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Also Known As

Quest One Identity Manager
No data available
 

Overview

 

Sample Customers

Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about One Identity, SailPoint, Omada and others in Identity Governance Administration (IGA). Updated: October 2026.
920,769 professionals have used our research since 2012.