IFS Cloud Platform vs LiveChat comparison

IFS and Text are both solutions in the Help Desk Software category. IFS is ranked #22 with an average rating of 6.5, while Text is ranked #33. IFS holds a 2.0% mindshare in HDS, compared to Text’s 1.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Text users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

8,816 Views
1,675 Comparison Views

87% willing to recommend

LiveChat

Read 6 LiveChat reviews

1,635 Views
867 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveChat

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud and LiveChat serve different market needs. IFS Cloud offers extensive enterprise solutions advantageous for large-scale entities, whereas LiveChat enhances customer interactions effectively.

Features: IFS Cloud Platform includes comprehensive enterprise management capabilities, advanced analytics, and seamless integration across modules. LiveChat offers approachable chat functionality, real-time interaction capabilities, and robust support options with 24/7 availability.

Room for Improvement: IFS Cloud's complexity can make deployment challenging and requires significant customization for specific needs. Additionally, the cost can be a barrier for smaller companies. LiveChat could improve by offering more advanced analytics, better scalability for larger enterprises, and more seamless integration with other enterprise tools.

Ease of Deployment and Customer Service: IFS Cloud's deployment is complex, suitable for larger enterprises needing scalable solutions, but customer service can be demanding due to intricacy. LiveChat simplifies deployment with emphasis on accessibility and efficiency, making it ideal for businesses focusing on customer experience, with strong support systems enhancing usability.

Pricing and ROI: IFS Cloud involves a significant setup cost, likely yielding high ROI if extensive features are fully utilized. LiveChat offers a quicker ROI with a lower setup cost, directly enhancing customer engagement and interactions.

To learn more, read our detailed IFS Cloud Platform vs. LiveChat Report (Updated: April 2026).

Buyer's Guide

IFS Cloud Platform vs. LiveChat

April 2026

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (32nd), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), License Management (2nd)

LiveChat

Ranking in Help Desk Software

33rd

Ranking in IT Service Management (ITSM)

35th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Live Chat (2nd)

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 2.0%, up from 1.7% compared to the previous year. The mindshare of LiveChat is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
IFS Cloud Platform	2.0%
LiveChat	1.1%
Other	96.9%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."

"The most valuable feature is the distribution module."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"A high level of ERP can be handled in IFS."

"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."

"Our ROI is 4.5 times our investment in 18 months."

"We applied the ISO 20000 standard using Assyst."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

More IFS Cloud Platform pros

"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."

"It truly does what I need it to do and anything else I would say, I would be making it up."

"I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries."

"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."

"We can attribute most of our high ticket sales to this software."

"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."

Cons

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"Documentation-wise, they need more."

"There are some stability issues."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

More IFS Cloud Platform cons

"The service needs to be more popular than it currently is."

"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."

"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."

Pricing and Cost Advice

"The product is reasonably priced."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Pricing is an area that could be improved. They could be more competitive."

"There are varying license levels that you can purchase."

"There's an additional yearly cost for support."

"It is better to buy implementation services from IFS than from partners"

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

10%

Construction Company

Financial Services Firm

Construction Company

15%

Manufacturing Company

14%

Performing Arts

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Comparisons

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Compared 7% of the time

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Compared 4% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 4% of the time

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Compared 4% of the time

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Compared 3% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

May 2026

Download IFS Cloud Platform product report

Buyer's Guide

LiveChat

May 2026

Download LiveChat product report

Also Known As

IFS Applications, Assyst, IFS Cloud

chat.io

Overview

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

LiveChat is an advanced communication platform designed to enhance customer experiences by providing real-time chat support. Its easy integration and user-friendly interface make it ideal for businesses aiming to improve their customer service efficiency.

LiveChat offers a comprehensive approach to customer interaction, integrating with multiple platforms to streamline responses and increase resolution rates. Its robust nature allows businesses to monitor, engage, and provide support across diverse communication channels, making it a reliable choice for those aiming to maintain customer satisfaction while increasing operational productivity. The platform supports agent collaboration and offers analytical tools to optimize interactions and improve customer support strategies.

What are LiveChat's most important features?

Real-Time Chat: Enables instant communication to resolve customer inquiries efficiently.
Multi-Channel Integration: Supports integration with numerous platforms to provide a seamless support experience.
Customizable Chat Widgets: Allows businesses to tailor chat interfaces according to their brand identity.
Analytics and Reporting: Offers insights into chat performance, helping improve customer service strategies.
Agent Collaboration Tools: Facilitates teamwork among support staff for faster issue resolution.

Which benefits or ROI should users look for?

Enhanced Customer Satisfaction: Quick resolution of queries leads to happier customers.
Increased Efficiency: Streamlined operations reduce response times and boost productivity.
Brand Consistency: Customization features ensure alignment with brand messaging.
Data-Driven Decisions: Leverage analytics to inform strategic business decisions.
Scalability: Easily expands to accommodate growing customer demands.

LiveChat is implemented across industries such as retail, technology, and healthcare to provide exceptional customer service. In retail, it helps manage customer inquiries related to orders and returns, while technology firms use it for real-time issue troubleshooting. In healthcare, LiveChat facilitates appointment scheduling and patient support, ensuring privacy and quick response times without compromising efficiency.

Text

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Buyer's Guide

IFS Cloud Platform vs. LiveChat

April 2026

Free Report: IFS Cloud Platform vs. LiveChat

Find out what your peers are saying about IFS Cloud Platform vs. LiveChat and other solutions. Updated: April 2026.

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