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IFS Cloud Platform vs Qualtrics XM Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
6.1
Qualtrics XM Platform boosts brand value with dynamic features, positive feedback, client return, and favorable ROI through comprehensive insights.
 

Customer Service

Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
5.7
Qualtrics XM Platform's customer service varies in response time and effectiveness, with mixed user experiences and improvement needed.
 

Scalability Issues

Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
7.9
Qualtrics XM Platform's scalability adapts to varying user needs, ensuring high satisfaction across diverse organizations globally.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Consultant at Arcwide
Qualtrics XM Platform is one of the most scalable solutions among survey platforms based on my experience.
Senior Consultant at ALA Consulting Group
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
7.8
Qualtrics XM Platform is stable with minor update issues; appreciated for security and proactive user support despite occasional glitches.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
Consultant at Arcwide
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Qualtrics needs better survey adjustments, integration, speed, AI features, participant management, and data visualization to boost user experience.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
Senior Director at a consultancy with 1,001-5,000 employees
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
Consultant at Arcwide
Qualtrics XM Platform has become faster at implementing community-requested features.
Senior Consultant at ALA Consulting Group
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Qualtrics XM Platform offers flexible enterprise pricing, balancing high costs with robust functionality and customizable plans, ranging from 8,000 to 66,000 pounds.
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Qualtrics XM Platform provides intuitive survey tools, AI analytics, real-time insights, and integrations, enhancing feedback management and employee engagement.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
Consultant at Arcwide
There are fewer fields on the user screen compared to other products.
Senior Director at a consultancy with 1,001-5,000 employees
Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.
Senior Consultant at ALA Consulting Group
 

Categories and Ranking

IFS Cloud Platform
Ranking in Customer Experience Management
10th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (32nd), Field Service Management (2nd), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)
Qualtrics XM Platform
Ranking in Customer Experience Management
2nd
Average Rating
8.8
Reviews Sentiment
5.7
Number of Reviews
15
Ranking in other categories
Social CRM (5th), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (2nd)
 

Mindshare comparison

As of May 2026, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.3%, down from 2.7% compared to the previous year. The mindshare of Qualtrics XM Platform is 3.6%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform3.6%
IFS Cloud Platform2.3%
Other94.1%
Customer Experience Management
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
JishnuG Anand - PeerSpot reviewer
Senior Consultant at ALA Consulting Group
Comprehensive feedback programs have transformed how we analyze customer and employee experiences
The main capabilities of Qualtrics XM Platform are writing complex surveys, which we do not have in other survey software. It is intuitive and easy to learn for training others, and we can highly customize everything from surveys to emails, along with effective dashboarding featuring AI functionalities. Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
10%
Construction Company
9%
Financial Services Firm
7%
University
12%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow. However, Qualtrics XM Platform has become faster at implementing community-reques...
What is your primary use case for Delighted by Qualtrics?
Our firm has partnered with Qualtrics XM Platform, delivering solutions to our clients. We use Qualtrics XM Platform for customer feedback collection, including relationship surveys and transaction...
 

Also Known As

IFS Applications, Assyst, IFS Cloud
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Aetna, 1 800 Contacts, GE
Find out what your peers are saying about IFS Cloud Platform vs. Qualtrics XM Platform and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.