IFS Cloud Platform vs Qualtrics XM Platform comparison

IFS and Qualtrics are both solutions in the Customer Experience Management category. IFS is ranked #9 with an average rating of 6.5, while Qualtrics is ranked #6 with an average rating of 8.5. IFS holds a 2.2% mindshare in CEM, compared to Qualtrics’s 3.5% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Qualtrics users who would recommend it.

IFS Cloud Platform

Read 32 IFS Cloud Platform reviews

10,280 Views
1,028 Comparison Views

87% willing to recommend

Qualtrics XM Platform

Read 18 Qualtrics XM Platform reviews

4,047 Views
1,781 Comparison Views

100% willing to recommend

IFS Cloud Platform

Qualtrics XM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

IFS Cloud Platform and Qualtrics XM Platform compete in enterprise resource planning and experience management categories. IFS seems to have the upper hand in terms of comprehensive business capabilities, while Qualtrics excels in analytic tools and survey functionalities.

Features: IFS Cloud Platform offers a robust pricing matrix enabling automated, tailored pricing models, a comprehensive warehouse functionality supporting multiple businesses, and intricate support for complex business processes. Qualtrics XM Platform is recognized for its powerful analytics tools, seamless integration capabilities, and intuitive survey creation tools that provide actionable insights.

Room for Improvement: IFS Cloud Platform can improve usability in workflow design, upgrade its interface for modern design, and enhance mobile device compatibility. Qualtrics XM Platform needs better survey customization, more flexibility in data analysis, and improved AI features while addressing pricing concerns and supporting smaller implementations more effectively.

Ease of Deployment and Customer Service: IFS offers both cloud and on-premises deployment options but has inconsistent technical support and complex service navigation which affects accessibility. Qualtrics provides good technical support with flexible deployment, although customization requests can be slow to process. Its local support and simple deployment process enhance user satisfaction.

Pricing and ROI: IFS Cloud Platform is considered expensive but competitive with SAP and Oracle, offering long-term positive ROI through scalable user-based pricing models despite high initial deployment costs. Qualtrics XM Platform also features premium pricing justified by its capabilities, with customizable licensing and improved ROI over time through effective feature utilization.

To learn more, read our detailed IFS Cloud Platform vs. Qualtrics XM Platform Report (Updated: June 2026).

Buyer's Guide

IFS Cloud Platform vs. Qualtrics XM Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.5

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.8

Qualtrics XM enhances workflows, integrates software for data insights, and is favored for automating surveys and feedback collection.

Our team has started working 30 to 50 percent faster, along with a cost saving of around 30 percent and a reduction in downtime by 30 percent.

reviewer2268153

Cloud Operations Engineer

For more quotes and insights, download the IFS Cloud Platform report

It is the Ferrari of XM platforms.

Romina Dorola

Head Of Vo C Strategy & Customer Success at TheX

It is already compatible with every application that we are using and is something standardized in Roche.

Singh Aman

Generative AI Engineer at Tata Consultancy

We have seen a return on investment because it has saved us time, definitely.

Emorales Morales

Sr. Service Delivery Consultant at a consultancy with 201-500 employees

For more quotes and insights, download the Qualtrics XM Platform report

Customer Service

Sentiment score

5.5

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.0

Qualtrics XM support is praised for responsiveness but occasionally criticized for slow resolutions, with some users preferring community resources.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

I would rate the customer support a nine on a scale of one to ten.

Emorales Morales

Sr. Service Delivery Consultant at a consultancy with 201-500 employees

Based on available resources, the documentation, knowledge base, and training materials have been sufficient for the tasks I have worked on.

reviewer2847240

Program Operations Associate at a educational organization with 51-200 employees

I have not needed much direct vendor support for basic survey and analytics use cases because the platform is generally usable once the setup is clear.

Singh Aman

Generative AI Engineer at Tata Consultancy

For more quotes and insights, download the Qualtrics XM Platform report

Scalability Issues

Sentiment score

7.6

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.6

Qualtrics XM Platform is highly scalable, supporting diverse surveys and large user bases globally, with flexible, adaptable capabilities.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

It can handle multiple surveys, large numbers of responses, and reporting requirements without any noticeable performance issues.

reviewer2847240

Program Operations Associate at a educational organization with 51-200 employees

Qualtrics XM Platform is one of the most scalable solutions among survey platforms based on my experience.

JishnuG Anand

Senior Consultant at ALA Consulting Group

In terms of scalability, Qualtrics XM Platform scales well for large organizations because it can support multiple teams, applications, feedback programs, survey types, and analytics dashboards from one platform.

Singh Aman

Generative AI Engineer at Tata Consultancy

For more quotes and insights, download the Qualtrics XM Platform report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.0

Qualtrics XM Platform is stable for surveys, with rare issues and varied stability ratings influenced by personal experience.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Survey creation, response collection, reporting, and dashboard access have been consistently available and performed well.

reviewer2847240

Program Operations Associate at a educational organization with 51-200 employees

Qualtrics XM Platform is stable and reliable for server distribution, response collection, and analytics reporting.

Singh Aman

Generative AI Engineer at Tata Consultancy

For more quotes and insights, download the Qualtrics XM Platform report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Qualtrics XM needs better customization, integration, analytics, intuitive workflows, AI features, and transparent pricing to enhance user experience.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

It would be useful if the platform could identify bottlenecks, predict capacity management issues, and recommend specific actions to users before operations are impacted.

reviewer2268153

Cloud Operations Engineer

For more quotes and insights, download the IFS Cloud Platform report

They have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.

Romina Dorola

Head Of Vo C Strategy & Customer Success at TheX

Advanced configuration can be complex, reporting customization has a learning curve, and pricing and licensing need careful governance.

Singh Aman

Generative AI Engineer at Tata Consultancy

Qualtrics XM Platform has become faster at implementing community-requested features.

JishnuG Anand

Senior Consultant at ALA Consulting Group

For more quotes and insights, download the Qualtrics XM Platform report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Qualtrics XM Platform's pricing is varied, often seen as costly but justified by its adaptable and customizable features.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

I do not think Qualtrics XM Platform is really expensive; it is a world-class platform that adapts to different price ranges of companies.

Romina Dorola

Head Of Vo C Strategy & Customer Success at TheX

For more quotes and insights, download the Qualtrics XM Platform report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Qualtrics XM Platform provides advanced surveys, AI analytics, seamless CRM integration, and real-time insights for efficient feedback and reduced churn.

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.

Thangaraj Ramasamy

Consultant at Arcwide

IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations.

reviewer2268153

Cloud Operations Engineer

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.

JishnuG Anand

Senior Consultant at ALA Consulting Group

Qualtrics XM Platform has improved the workflow by providing a centralized and standardized way to collect feedback and analytics data across multiple applications inside Roche.

Singh Aman

Generative AI Engineer at Tata Consultancy

Qualtrics XM Platform has improved our ability to collect and analyze feedback efficiently, leading to more informed decision-making and better program management.

reviewer2847240

Program Operations Associate at a educational organization with 51-200 employees

For more quotes and insights, download the Qualtrics XM Platform report

Categories and Ranking

IFS Cloud Platform

Ranking in Customer Experience Management

9th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (33rd), Field Service Management (2nd), Help Desk Software (21st), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)

Qualtrics XM Platform

Ranking in Customer Experience Management

6th

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Social CRM (6th), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (2nd)

Mindshare comparison

As of June 2026, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.2%, down from 2.7% compared to the previous year. The mindshare of Qualtrics XM Platform is 3.5%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Mindshare Distribution
Product	Mindshare (%)
Qualtrics XM Platform	3.5%
IFS Cloud Platform	2.2%
Other	94.3%

Customer Experience Management

Featured Reviews

reviewer2268153

Cloud Operations Engineer

Integrated planning has improved production scheduling and now reduces downtime and costs

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

Read full review

Romina Dorola

Head Of Vo C Strategy & Customer Success at TheX

Experience programs have delivered unified insights and closed-loop actions across journeys

On the negative side of Qualtrics XM Platform, I see that there could be improvements. There were few ways of analyzing unstructured data aside from Text iQ. Customers are trying to analyze not just survey feedback but also contact center calls and chatbot chats to avoid asking customers for information that may already be in the organization's existing data. I thought that was a good point they needed to cover, and I believe they are launching or have launched that this year, though I have not tried it yet. Regarding potential improvements for Qualtrics XM Platform, they have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.

Read full review

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

10%

Computer Software Company

Financial Services Firm

University

12%

Financial Services Firm

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What needs improvement with Delighted by Qualtrics?

To improve Qualtrics XM Platform, the current issue is that it has a steep learning curve; it is a bit complicated to understand at first. Perhaps the whole instance can be simplified, as the proce...

See all answers

What is your primary use case for Delighted by Qualtrics?

My main use case for Qualtrics XM Platform is for customer satisfaction, employee engagement, and market research. A specific example of how I use it for customer satisfaction is after every implem...

See all answers

What advice do you have for others considering Delighted by Qualtrics?

My advice for others looking into using Qualtrics XM Platform is to be ready to pay a steep price and prepare yourself for the learning curve. It can be a bit steep, but overall, the process should...

See all answers

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Product Reports

Buyer's Guide

IFS Cloud Platform

June 2026

Download IFS Cloud Platform product report

Buyer's Guide

Qualtrics XM Platform

June 2026

Download Qualtrics XM Platform product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,

Overview

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Qualtrics XM Platform offers AI-driven analytics, seamless integrations, and an intuitive interface for efficient data collection and visualization. Known for its user-friendly design, it supports real-time feedback and sentiment analysis, catering to companies seeking streamlined workflows.

Qualtrics XM Platform enables organizations to create surveys with ease through its drag-and-drop interface. With prebuilt integrations and advanced analytics tools like Text iQ, users efficiently gather insights from data. The platform's comprehensive dashboards facilitate dynamic engagements and amplify decision-making. While the platform excels in many areas, it needs improvements in Salesforce integration, graphical analytics tools, and dashboard speeds to enhance user experience. High costs and data migration limitations are noted as concerns. Qualtrics is utilized across industries for collecting customer experience data, automating surveys, and boosting employee engagement, though some industry-specific functional enhancements are recommended.

What key features does the Qualtrics XM Platform offer?

User-friendly survey creation: Drag-and-drop functionality simplifies design.
AI-driven analytics: Tools like Text iQ offer real-time feedback and sentiment analysis.
Prebuilt integrations: Seamlessly work with existing systems and tools.
Comprehensive data visualization: Enhanced dashboards improve data interpretation.
Automated notifications: Boost engagement with prompt updates and alerts.

What benefits should users expect when reviewing Qualtrics XM Platform?

Simplified tasks: Streamlined workflows reduce complexity in processes.
Improved decision-making: Real-time insights assist with strategic planning.
Enhanced engagement: Features encourage interaction and participation.
Accessibility: Easy for users without technical expertise.

Organizations implement Qualtrics across industries to gather customer insights and automate feedback processes. Retailers use kiosks for in-store feedback, while HR departments leverage the platform for employee onboarding. Banking sectors adopt it for transactional feedback, whereas technology firms assess content effectiveness through in-depth surveys. Enhanced real-time dashboards help access and utilize collected data efficiently.

Qualtrics

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Aetna, 1 800 Contacts, GE

Buyer's Guide

IFS Cloud Platform vs. Qualtrics XM Platform

June 2026

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