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IFS Cloud Platform vs Siebel comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (28th), Customer Experience Management (11th), Help Desk Software (16th), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (15th), License Management (2nd)
Siebel
Ranking in Field Service Management
4th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (7th), Product Configuration and Quoting (6th)
 

Mindshare comparison

As of September 2026, in the Field Service Management category, the mindshare of IFS Cloud Platform is 8.2%, up from 7.2% compared to the previous year. The mindshare of Siebel is 5.4%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform8.2%
Siebel5.4%
Other86.4%
Field Service Management
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is quite flexible."
"Pricing Matrix: Allowed us to implement a very complex go to market pricing model, allowing us to tailor pricing to individual customer requirements and implement an automated pricing model that maximized gross profit in a very competitive environment."
"Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us, and once we started using IFS, it introduced us to a way to track and monitor the inventory, which from a user perspective is extremely useful for us."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"We applied the ISO 20000 standard using Assyst."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Being a single source of information, this provides an authoritative source of information."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"I found that this product had the ability to meet our business needs."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
 

Cons

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Customization can only be done by IFS and not by the clients themselves."
"We have had an issue that we don't get proper after-sale service when we get technical glitches."
"The solution's reporting tools still require improvement."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"However, if we had any bids with the other products Assyst unfortunately would have lost the bids."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"Business rules for data duplication can be improved."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"It is a very expensive product and data steward module is very complex."
"Pricing is very high."
 

Pricing and Cost Advice

"There are varying license levels that you can purchase."
"We pay for a license to use the solution, which is not very expensive."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"It is better to buy implementation services from IFS than from partners"
"There's an additional yearly cost for support."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
11%
Construction Company
10%
Financial Services Firm
8%
Outsourcing Company
14%
Financial Services Firm
11%
Comms Service Provider
9%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...
What advice do you have for others considering IFS Applications?
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new p...
Ask a question
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Comparisons

 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about IFS Cloud Platform vs. Siebel and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.