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IFS Cloud Platform vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (33rd), Customer Experience Management (9th), Help Desk Software (21st), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)
Siebel
Ranking in Field Service Management
4th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (6th), Product Configuration and Quoting (9th)
 

Mindshare comparison

As of June 2026, in the Field Service Management category, the mindshare of IFS Cloud Platform is 7.9%, down from 15.2% compared to the previous year. The mindshare of Siebel is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform7.9%
Siebel4.6%
Other87.5%
Field Service Management
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Pricing Matrix: Allowed us to implement a very complex go to market pricing model, allowing us to tailor pricing to individual customer requirements and implement an automated pricing model that maximized gross profit in a very competitive environment."
"Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The platform is reliable and stable."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The most valuable feature is the distribution module."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"Being a single source of information, this provides an authoritative source of information."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"I found that this product had the ability to meet our business needs."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
 

Cons

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"We have had an issue that we don't get proper after-sale service when we get technical glitches."
"The customer service is not good as expected but we can say its fair."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"The solution's reporting tools still require improvement."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"Customization can only be done by IFS and not by the clients themselves."
"Pricing is very high."
"Business rules for data duplication can be improved."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"It is a very expensive product and data steward module is very complex."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
 

Pricing and Cost Advice

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"Licensing is on an annual basis, with no additional costs."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"Pricing is an area that could be improved. They could be more competitive."
"The product is reasonably priced."
"There are varying license levels that you can purchase."
"It is better to buy implementation services from IFS than from partners"
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
8%
Outsourcing Company
11%
Financial Services Firm
11%
Construction Company
7%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about IFS Cloud Platform vs. Siebel and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.