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Siebel vs Zoho Books comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Siebel
Ranking in Order Management Hubs
7th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Field Service Management (4th), Product Configuration and Quoting (6th)
Zoho Books
Ranking in Order Management Hubs
4th
Average Rating
8.4
Number of Reviews
5
Ranking in other categories
Billing Software (6th), Accounts Receivable Automation Software (2nd)
 

Mindshare comparison

As of September 2026, in the Order Management Hubs category, the mindshare of Siebel is 7.9%, up from 2.7% compared to the previous year. The mindshare of Zoho Books is 4.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs Mindshare Distribution
ProductMindshare (%)
Zoho Books4.9%
Siebel7.9%
Other87.2%
Order Management Hubs
 

Featured Reviews

it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.
SagarGaikwad - PeerSpot reviewer
Sr Business Application Developer On Zoho Platform. at Tech Worriors
Unified accounting and inventory have empowered seamless projects and detailed financial insights
The most valuable features and capabilities of Zoho Books I have found include vendor management, customer management, accounting, invoicing, and inventory. Within Zoho Books, you can handle both accounting and inventory, covering all areas like purchase and sales. Almost all features are available, including bank reconciliation. Invoicing is also included in the accounting features. The sales section includes quotation, sales order, invoicing, packing, shipments, delivery note, delivery challans, invoicing, and payment received. The purchase section includes purchase orders, purchase received (GRN), bill, supplier invoices, and advance payment. All these features are available. You can communicate and send to the customers using it. It enables managing different statuses, scheduling recurring invoices, and customers can pay through direct online payment using Zoho Books direct invoices. Customers can log into their portal and see their own invoices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Being a single source of information, this provides an authoritative source of information."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"I found that this product had the ability to meet our business needs."
"Having used eight accounting software systems, I consider this one among my favorites."
"I have worked with multiple clients for Zoho Books, and they are completely satisfied with the implementation and customization automation we did."
"Almost all the features are there, and they have different plans with lots of features."
"With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases."
"The major benefit I've seen from Zoho Books is its positive impact on saving time around CRM and projects, CRM, bookkeeping, and projects as that works very efficiently."
 

Cons

"Pricing is very high."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"It is a very expensive product and data steward module is very complex."
"Business rules for data duplication can be improved."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them."
"Areas of Zoho Books that could be improved or enhanced include the requirements for data size, as sometimes there is too much data."
"They can improve their approval process and access matrix in Zoho Books."
"I do not have any challenges within Zoho Books, but sometimes if you want to change the currencies for customers, that can be a bit tricky, especially if you want to issue different invoices in different currencies, maybe even for the same customer, that's the only thing."
"The user interface of Zoho Books is frustrating when compared to QuickBooks or other alternatives."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
11%
Comms Service Provider
9%
Energy/Utilities Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What needs improvement with Zoho Books?
In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them. Obviously, they are a business as well. If they could give everything in on...
What is your primary use case for Zoho Books?
I use Zoho Books for almost any accounting purposes across any industries. It is not limited to a service-based or product-based approach; I use it in manufacturing, shipping industries, medical, a...
 

Comparisons

 

Overview

 

Sample Customers

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
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Find out what your peers are saying about Siebel vs. Zoho Books and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.