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Microsoft Dynamics vs Zoho Books comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics
Ranking in Order Management Hubs
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
Point of Sale (POS) Systems (1st)
Zoho Books
Ranking in Order Management Hubs
4th
Average Rating
8.4
Number of Reviews
5
Ranking in other categories
Billing Software (6th), Accounts Receivable Automation Software (2nd)
 

Mindshare comparison

As of September 2026, in the Order Management Hubs category, the mindshare of Microsoft Dynamics is 8.4%, down from 9.5% compared to the previous year. The mindshare of Zoho Books is 4.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics8.4%
Zoho Books4.9%
Other86.7%
Order Management Hubs
 

Featured Reviews

AhmedHalim - PeerSpot reviewer
ERP Administrator at CACC Cargolinx
Has supported financial operations effectively but reporting and dimension features need improvement
Microsoft Dynamics is my comfort zone in the application in the finance module. I am familiar with analytics features such as Microsoft Power BI. Regarding sales forecasting, we mainly use Power BI in our analysis for sales, not the application reports. It's a limitation only in the reporting because Microsoft Power BI is excellent for creating reports or customizing dashboards; Microsoft Dynamics focuses on functions, not reporting. In Egypt, we haven't used the AI features yet, so it's too soon to judge this feature. The pricing structure is clearly defined, but it's just too expensive. So far, there are no specific issues regarding the cloud. Even with businesses in sectors that can afford it, retail solutions in Microsoft Dynamics are not as strong compared to LS Business Central. On a scale of 1-10, I rate Microsoft Dynamics a 7 out of 10.
SagarGaikwad - PeerSpot reviewer
Sr Business Application Developer On Zoho Platform. at Tech Worriors
Unified accounting and inventory have empowered seamless projects and detailed financial insights
The most valuable features and capabilities of Zoho Books I have found include vendor management, customer management, accounting, invoicing, and inventory. Within Zoho Books, you can handle both accounting and inventory, covering all areas like purchase and sales. Almost all features are available, including bank reconciliation. Invoicing is also included in the accounting features. The sales section includes quotation, sales order, invoicing, packing, shipments, delivery note, delivery challans, invoicing, and payment received. The purchase section includes purchase orders, purchase received (GRN), bill, supplier invoices, and advance payment. All these features are available. You can communicate and send to the customers using it. It enables managing different statuses, scheduling recurring invoices, and customers can pay through direct online payment using Zoho Books direct invoices. Customers can log into their portal and see their own invoices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Dynamics 365 is designed for enterprise companies, so it covers about 90% of customer needs without workarounds, which I previously had to implement in Business Central."
"The whole process of managing my company has improved greatly."
"The modular approach to how Microsoft Dynamics is being deployed is what drove us to use it. You find that an organization would have, for example, only finance and HR, but in the future, they want to scale up the supply chain. They will later want to add procurement. The modular aspect is what was beneficial to us and influenced our decision to use Dynamics 365 on the cloud."
"Usability in Microsoft Dynamics is important. In recent years, they have added substantial standard functionality and new features, making it straightforward to use."
"Microsoft Dynamics has brought positive impact to my company as it loads fast and has all the basic functionality implemented correctly, with good integration into other systems."
"I give the scalability of the solution a nine out of ten."
"The modular aspect is what was beneficial to us and influenced our decision to use Dynamics 365 on the cloud."
"It has ability to control the management of all processes in the company, allowing good communication throughout entire departments."
"Almost all the features are there, and they have different plans with lots of features."
"The major benefit I've seen from Zoho Books is its positive impact on saving time around CRM and projects, CRM, bookkeeping, and projects as that works very efficiently."
"Having used eight accounting software systems, I consider this one among my favorites."
"I have worked with multiple clients for Zoho Books, and they are completely satisfied with the implementation and customization automation we did."
"With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases."
 

Cons

"There are areas that still need some improvements, such as the simplicity of use and stability."
"The current report is too broad and generalized to meet the needs of customers who require more detailed information."
"The initial setup of Microsoft Dynamics requires some expertise. The process is not user-friendly for beginners. If you know your way around Microsoft Dynamics, it's something you'd find intermediate. It's not easy but not difficult."
"The pricing of Microsoft Dynamics is quite high compared to other tools available in the market."
"Customer service needs improvement."
"Pricing and licensing for Microsoft Dynamics are too expensive."
"I would improve Microsoft Dynamics in many areas, especially regarding form completion and interface design."
"Microsoft Dynamics is user-friendly, depending on what you implement. It is not optimal for large datasets, but it works effectively for providing real-time insights on data."
"In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them."
"Areas of Zoho Books that could be improved or enhanced include the requirements for data size, as sometimes there is too much data."
"They can improve their approval process and access matrix in Zoho Books."
"I do not have any challenges within Zoho Books, but sometimes if you want to change the currencies for customers, that can be a bit tricky, especially if you want to issue different invoices in different currencies, maybe even for the same customer, that's the only thing."
"The user interface of Zoho Books is frustrating when compared to QuickBooks or other alternatives."
 

Pricing and Cost Advice

"There is a license required to use this solution. The prices can vary, depending on your setup and the number of users you have."
"I give the cost a two out of ten because it is an expensive solution."
"The software is a bit expensive and some startup companies will be unable to use it despite its effective usage in management. This should be catered for and looked upon since it greatly affects some users who want to use the tool."
"The cost of Dynamics NAV is a bit expensive. Most service packs cost thousands of dollars. However, it is a good software for managing your business activities and gives good results."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Comms Service Provider
15%
Financial Services Firm
13%
Construction Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Dynamics?
When rating the cost of Microsoft Dynamics from 1 to 10, where one is very cheap and ten is very expensive, I would give it a nine.
What needs improvement with Microsoft Dynamics?
Microsoft Dynamics could be improved in anything I can take as an ERP system, be it for insurance contracts, be it for my bookkeeping, whatever. Whenever I have legal entities sending around money ...
What is your primary use case for Microsoft Dynamics?
I'm working mostly with all of them within the cloud and the Defender for Endpoint. Essentially, I need one defender per technology because if I want to have a Defender for World of Warcraft, then ...
What needs improvement with Zoho Books?
In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them. Obviously, they are a business as well. If they could give everything in on...
What is your primary use case for Zoho Books?
I use Zoho Books for almost any accounting purposes across any industries. It is not limited to a service-based or product-based approach; I use it in manufacturing, shipping industries, medical, a...
 

Also Known As

MS Dynamics
No data available
 

Overview

 

Sample Customers

Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)
Information Not Available
Find out what your peers are saying about Microsoft Dynamics vs. Zoho Books and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.