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Microsoft Dynamics vs Zoho Books comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics
Ranking in Order Management Hubs
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
Point of Sale (POS) Systems (1st)
Zoho Books
Ranking in Order Management Hubs
4th
Average Rating
8.6
Number of Reviews
6
Ranking in other categories
Billing Software (6th), Accounts Receivable Automation Software (2nd)
 

Featured Reviews

AhmedHalim - PeerSpot reviewer
ERP Administrator at CACC Cargolinx
Has supported financial operations effectively but reporting and dimension features need improvement
Microsoft Dynamics is my comfort zone in the application in the finance module. I am familiar with analytics features such as Microsoft Power BI. Regarding sales forecasting, we mainly use Power BI in our analysis for sales, not the application reports. It's a limitation only in the reporting because Microsoft Power BI is excellent for creating reports or customizing dashboards; Microsoft Dynamics focuses on functions, not reporting. In Egypt, we haven't used the AI features yet, so it's too soon to judge this feature. The pricing structure is clearly defined, but it's just too expensive. So far, there are no specific issues regarding the cloud. Even with businesses in sectors that can afford it, retail solutions in Microsoft Dynamics are not as strong compared to LS Business Central. On a scale of 1-10, I rate Microsoft Dynamics a 7 out of 10.
Anurag_Gupta - PeerSpot reviewer
Senior Software Engineer at Nurture Spark Digital
Has streamlined invoicing through instant creation and customizable templates while enabling automation in tax handling and payment reconciliation
With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases. We can easily find all the account receivables and accounts payables, and by the chart of accounts, we can create multiple charts of accounts under the category, whether it is expense, asset, or liability. We can easily verify and check those reports, file the tax in Zoho Books, and use the tax filing system that is available. We can also do e-invoicing in Zoho Books and integrate WhatsApp with Zoho Books, so if the invoice is overdue, the customer automatically gets a WhatsApp notification against the invoice number. There are multiple functionalities, including a banking system that allows us to directly integrate our bank with Zoho Books to reconcile the payments. If any payments come against the invoice, it gets reconciled, and we can integrate multiple payment gateways such as Razorpay, which automatically gets updated on the invoice when payment is received. The integration of Zoho Books with other applications influences my business operations significantly. For example, Zoho CRM provides the customer contacts that sync directly as customers in Zoho Books. The vendor information from Zoho CRM also syncs directly to vendors in Zoho Books. Estimates from Zoho CRM sync to Zoho Books when I enable Zoho Finance Suite in Zoho CRM, and the same vice versa for Zoho Books. Another feature is that I can add data sources in Zoho Analytics, so whatever reports get created in Zoho Books sync to analytics, allowing me to create better dashboards according to my needs. I can join the tables pushed from Books in analytics to gain more insights, and if any reports aren't generated in Zoho Books report section, I can join the tables in Zoho Analytics for that purpose. The financial insights from Zoho Books reporting module that most impact my decision-making processes include features such as transfer orders and adjustments. For instance, if I lose any quantities or items are destroyed, I can easily manage the transfer from one warehouse to another. If items are kept in one warehouse but someone purchases from another warehouse, I can create transfer orders and invoices. Additionally, after delivery, I can create delivery challans for the transportation systems. If I have created an invoice but don't have enough quantity, I can create a purchase order and request for a purchase, which later helps in creating that invoice. These features make Zoho Books more proficient than other accounting software such as QuickBooks and Tally.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Usability in Microsoft Dynamics is important. In recent years, they have added substantial standard functionality and new features, making it straightforward to use."
"The interface of Microsoft Dynamics and the customizable dashboards are good features, as the interface is user-friendly and customization and configuration features are easy to use."
"I find the Power Apps integration and the standardized table structure most valuable."
"From my experience, what really stands out in Microsoft Dynamics is that it has many features and is easy to customize."
"Microsoft Dynamics has brought positive impact to my company as it loads fast and has all the basic functionality implemented correctly, with good integration into other systems."
"AX is fully integrated between modules, reduces time, gives perfect control for inventory costs and it is very easy to use by users."
"I give the scalability of the solution a nine out of ten."
"It has ability to control the management of all processes in the company, allowing good communication throughout entire departments."
"Having used eight accounting software systems, I consider this one among my favorites."
"Almost all the features are there, and they have different plans with lots of features."
"I have worked with multiple clients for Zoho Books, and they are completely satisfied with the implementation and customization automation we did."
"There are extensive capabilities in the reporting features, which makes it really expandable."
"With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases."
"The major benefit I've seen from Zoho Books is its positive impact on saving time around CRM and projects, CRM, bookkeeping, and projects as that works very efficiently."
 

Cons

"I would improve Microsoft Dynamics in many areas, especially regarding form completion and interface design."
"Customer service needs improvement."
"Pricing and licensing for Microsoft Dynamics are too expensive."
"The current report is too broad and generalized to meet the needs of customers who require more detailed information."
"The initial setup of Microsoft Dynamics requires some expertise. The process is not user-friendly for beginners. If you know your way around Microsoft Dynamics, it's something you'd find intermediate. It's not easy but not difficult."
"I do not see ROI or return on investment such as savings, time saving, or money saving."
"The software does not offer good technical support. This greatly affected the use of the software."
"Microsoft Dynamics is user-friendly, depending on what you implement. It is not optimal for large datasets, but it works effectively for providing real-time insights on data."
"I do not have any challenges within Zoho Books, but sometimes if you want to change the currencies for customers, that can be a bit tricky, especially if you want to issue different invoices in different currencies, maybe even for the same customer, that's the only thing."
"My professional experience with customer service is somewhat inconsistent because sometimes you can get good customer care service, while other times you might get a representative whom you are actually showing how things should be done."
"They can improve their approval process and access matrix in Zoho Books."
"In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them."
"Areas of Zoho Books that could be improved or enhanced include the requirements for data size, as sometimes there is too much data."
"The user interface of Zoho Books is frustrating when compared to QuickBooks or other alternatives."
 

Pricing and Cost Advice

"The cost of Dynamics NAV is a bit expensive. Most service packs cost thousands of dollars. However, it is a good software for managing your business activities and gives good results."
"I give the cost a two out of ten because it is an expensive solution."
"There is a license required to use this solution. The prices can vary, depending on your setup and the number of users you have."
"The software is a bit expensive and some startup companies will be unable to use it despite its effective usage in management. This should be catered for and looked upon since it greatly affects some users who want to use the tool."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Computer Software Company
13%
Financial Services Firm
13%
Construction Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Dynamics?
When rating the cost of Microsoft Dynamics from 1 to 10, where one is very cheap and ten is very expensive, I would give it a nine.
What needs improvement with Microsoft Dynamics?
Microsoft Dynamics could be improved in anything I can take as an ERP system, be it for insurance contracts, be it for my bookkeeping, whatever. Whenever I have legal entities sending around money ...
What is your primary use case for Microsoft Dynamics?
I'm working mostly with all of them within the cloud and the Defender for Endpoint. Essentially, I need one defender per technology because if I want to have a Defender for World of Warcraft, then ...
What needs improvement with Zoho Books?
In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them. Obviously, they are a business as well. If they could give everything in on...
What is your primary use case for Zoho Books?
I use Zoho Books for almost any accounting purposes across any industries. It is not limited to a service-based or product-based approach; I use it in manufacturing, shipping industries, medical, a...
 

Also Known As

MS Dynamics
No data available
 

Overview

 

Sample Customers

Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)
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Find out what your peers are saying about Microsoft Dynamics vs. Zoho Books and other solutions. Updated: April 2026.
892,383 professionals have used our research since 2012.