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IBM Sterling Order Management vs Zoho Books comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Sterling Order Management
Ranking in Order Management Hubs
3rd
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Zoho Books
Ranking in Order Management Hubs
4th
Average Rating
8.6
Number of Reviews
6
Ranking in other categories
Billing Software (6th), Accounts Receivable Automation Software (2nd)
 

Featured Reviews

it_user522132 - PeerSpot reviewer
Senior Engineer at a retailer with 10,001+ employees
Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.
It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.
Anurag_Gupta - PeerSpot reviewer
Senior Software Engineer at Nurture Spark Digital
Has streamlined invoicing through instant creation and customizable templates while enabling automation in tax handling and payment reconciliation
With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases. We can easily find all the account receivables and accounts payables, and by the chart of accounts, we can create multiple charts of accounts under the category, whether it is expense, asset, or liability. We can easily verify and check those reports, file the tax in Zoho Books, and use the tax filing system that is available. We can also do e-invoicing in Zoho Books and integrate WhatsApp with Zoho Books, so if the invoice is overdue, the customer automatically gets a WhatsApp notification against the invoice number. There are multiple functionalities, including a banking system that allows us to directly integrate our bank with Zoho Books to reconcile the payments. If any payments come against the invoice, it gets reconciled, and we can integrate multiple payment gateways such as Razorpay, which automatically gets updated on the invoice when payment is received. The integration of Zoho Books with other applications influences my business operations significantly. For example, Zoho CRM provides the customer contacts that sync directly as customers in Zoho Books. The vendor information from Zoho CRM also syncs directly to vendors in Zoho Books. Estimates from Zoho CRM sync to Zoho Books when I enable Zoho Finance Suite in Zoho CRM, and the same vice versa for Zoho Books. Another feature is that I can add data sources in Zoho Analytics, so whatever reports get created in Zoho Books sync to analytics, allowing me to create better dashboards according to my needs. I can join the tables pushed from Books in analytics to gain more insights, and if any reports aren't generated in Zoho Books report section, I can join the tables in Zoho Analytics for that purpose. The financial insights from Zoho Books reporting module that most impact my decision-making processes include features such as transfer orders and adjustments. For instance, if I lose any quantities or items are destroyed, I can easily manage the transfer from one warehouse to another. If items are kept in one warehouse but someone purchases from another warehouse, I can create transfer orders and invoices. Additionally, after delivery, I can create delivery challans for the transportation systems. If I have created an invoice but don't have enough quantity, I can create a purchase order and request for a purchase, which later helps in creating that invoice. These features make Zoho Books more proficient than other accounting software such as QuickBooks and Tally.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are lot of features which are the best but to point to a couple, the Global Inventory Visibility and Sourcing and Scheduling."
"Out of the customer relationship tools that I have used, I feel OMS has more capabilities."
"The major benefit I've seen from Zoho Books is its positive impact on saving time around CRM and projects, CRM, bookkeeping, and projects as that works very efficiently."
"Having used eight accounting software systems, I consider this one among my favorites."
"There are extensive capabilities in the reporting features, which makes it really expandable."
"I have worked with multiple clients for Zoho Books, and they are completely satisfied with the implementation and customization automation we did."
"Almost all the features are there, and they have different plans with lots of features."
"With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases."
 

Cons

"Maybe the performance needs to improve. Sometimes when the load gets too much, it's a little slow."
"The technical support and timely update on the PMRs needs to be improved."
"My professional experience with customer service is somewhat inconsistent because sometimes you can get good customer care service, while other times you might get a representative whom you are actually showing how things should be done."
"They can improve their approval process and access matrix in Zoho Books."
"The user interface of Zoho Books is frustrating when compared to QuickBooks or other alternatives."
"I do not have any challenges within Zoho Books, but sometimes if you want to change the currencies for customers, that can be a bit tricky, especially if you want to issue different invoices in different currencies, maybe even for the same customer, that's the only thing."
"Areas of Zoho Books that could be improved or enhanced include the requirements for data size, as sometimes there is too much data."
"In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them."
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Questions from the Community

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What needs improvement with Zoho Books?
In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them. Obviously, they are a business as well. If they could give everything in on...
What is your primary use case for Zoho Books?
I use Zoho Books for almost any accounting purposes across any industries. It is not limited to a service-based or product-based approach; I use it in manufacturing, shipping industries, medical, a...
 

Also Known As

Sterling Commerce Order Management
No data available
 

Overview

 

Sample Customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group
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Find out what your peers are saying about IBM Sterling Order Management vs. Zoho Books and other solutions. Updated: April 2026.
892,383 professionals have used our research since 2012.