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IBM Sterling Order Management vs Zoho Books comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Sterling Order Management
Ranking in Order Management Hubs
5th
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Zoho Books
Ranking in Order Management Hubs
4th
Average Rating
8.4
Number of Reviews
5
Ranking in other categories
Billing Software (6th), Accounts Receivable Automation Software (2nd)
 

Mindshare comparison

As of September 2026, in the Order Management Hubs category, the mindshare of IBM Sterling Order Management is 11.1%, down from 13.3% compared to the previous year. The mindshare of Zoho Books is 4.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs Mindshare Distribution
ProductMindshare (%)
Zoho Books4.9%
IBM Sterling Order Management11.1%
Other84.0%
Order Management Hubs
 

Featured Reviews

it_user522132 - PeerSpot reviewer
Senior Engineer at a retailer with 10,001+ employees
Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.
It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.
SagarGaikwad - PeerSpot reviewer
Sr Business Application Developer On Zoho Platform. at Tech Worriors
Unified accounting and inventory have empowered seamless projects and detailed financial insights
The most valuable features and capabilities of Zoho Books I have found include vendor management, customer management, accounting, invoicing, and inventory. Within Zoho Books, you can handle both accounting and inventory, covering all areas like purchase and sales. Almost all features are available, including bank reconciliation. Invoicing is also included in the accounting features. The sales section includes quotation, sales order, invoicing, packing, shipments, delivery note, delivery challans, invoicing, and payment received. The purchase section includes purchase orders, purchase received (GRN), bill, supplier invoices, and advance payment. All these features are available. You can communicate and send to the customers using it. It enables managing different statuses, scheduling recurring invoices, and customers can pay through direct online payment using Zoho Books direct invoices. Customers can log into their portal and see their own invoices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are lot of features which are the best but to point to a couple, the Global Inventory Visibility and Sourcing and Scheduling."
"Out of the customer relationship tools that I have used, I feel OMS has more capabilities."
"Almost all the features are there, and they have different plans with lots of features."
"Having used eight accounting software systems, I consider this one among my favorites."
"I have worked with multiple clients for Zoho Books, and they are completely satisfied with the implementation and customization automation we did."
"With Zoho Books, I have found the most valuable features that we don't need any reports because the reports get already generated based on the sales and purchases."
"The major benefit I've seen from Zoho Books is its positive impact on saving time around CRM and projects, CRM, bookkeeping, and projects as that works very efficiently."
 

Cons

"The technical support and timely update on the PMRs needs to be improved."
"Maybe the performance needs to improve. Sometimes when the load gets too much, it's a little slow."
"Areas of Zoho Books that could be improved or enhanced include the requirements for data size, as sometimes there is too much data."
"They can improve their approval process and access matrix in Zoho Books."
"I do not have any challenges within Zoho Books, but sometimes if you want to change the currencies for customers, that can be a bit tricky, especially if you want to issue different invoices in different currencies, maybe even for the same customer, that's the only thing."
"In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them."
"The user interface of Zoho Books is frustrating when compared to QuickBooks or other alternatives."
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Questions from the Community

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What needs improvement with Zoho Books?
In terms of improvement, there are two things which they are going to improve, but they have dedicated products for them. Obviously, they are a business as well. If they could give everything in on...
What is your primary use case for Zoho Books?
I use Zoho Books for almost any accounting purposes across any industries. It is not limited to a service-based or product-based approach; I use it in manufacturing, shipping industries, medical, a...
 

Also Known As

Sterling Commerce Order Management
No data available
 

Overview

 

Sample Customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group
Information Not Available
Find out what your peers are saying about IBM Sterling Order Management vs. Zoho Books and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.