New Relic vs ignio AIOps Platform comparison

digitate and New Relic are both solutions in the AIOps category. digitate is ranked #22, while New Relic is ranked #4 with an average rating of 8.0. digitate holds a 2.2% mindshare in AIOP, compared to New Relic’s 9.0% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution.

ignio AIOps Platform

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New Relic

Read 168 New Relic reviews

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2,981 Comparison Views

94% willing to recommend

ignio AIOps Platform

New Relic

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Executive SummaryUpdated on Nov 4, 2025

New Relic and ignio AIOps Platform compete in IT performance monitoring and automation. New Relic has the edge with its integration capabilities across various tech stacks, while ignio AIOps Platform shines in automation and proactive issue resolution.

Features: New Relic offers comprehensive monitoring, real-time analytics, and an adaptable alerting system, enhancing observability for detailed analysis and system optimization. ignio AIOps Platform emphasizes automation, AI-driven insights, and early detection of potential issues, improving IT operations with advanced machine learning.

Ease of Deployment and Customer Service: New Relic integrates smoothly with existing systems, supported by superior documentation for a smoother deployment process and operational efficiency. Its support eases quick setup, while ignio AIOps Platform deploys quickly with emphasis on preemptive tracking and automation, potentially complex for traditional setups but focusing on faster operational intelligence deployment.

Pricing and ROI: New Relic's pricing structure offers significant value with scalable options, enhancing ROI through comprehensive capabilities and efficiency gains. ignio AIOps Platform requires a more substantial initial investment due to advanced automation features, promising long-term savings through reduced operational disruptions. New Relic's transparent pricing supports its attractive ROI, while ignio benefits from reduced manual intervention and proactive cost-saving solutions.

To learn more, read our detailed AIOps Report (Updated: January 2026).

Buyer's Guide

AIOps

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ignio AIOps Platform

Ranking in AIOps

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

AI Observability (132nd)

New Relic

Ranking in AIOps

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th)

Mindshare comparison

As of January 2026, in the AIOps category, the mindshare of ignio AIOps Platform is 2.2%, up from 0.8% compared to the previous year. The mindshare of New Relic is 9.0%, down from 12.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Market Share Distribution
Product	Market Share (%)
New Relic	9.0%
ignio AIOps Platform	2.2%
Other	88.8%

AIOps

Featured Reviews

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Top Industries

By visitors reading reviews

Manufacturing Company

22%

Retailer

Financial Services Firm

Real Estate/Law Firm

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Product Reports

Buyer's Guide

AIOps

January 2026

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Buyer's Guide

New Relic

January 2026

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Ignio AIOps Platform automates IT operations to enhance efficiency and reduce downtime through AI-driven solutions tailored for complex infrastructures.

Ignio AIOps Platform uses advanced AI capabilities to optimize IT operations by automating processes, predicting incidents, and facilitating self-healing capabilities. It's designed for seamless integration with existing IT setup, offering enhanced performance and reduced operational costs.

What are the Key Features of Ignio AIOps Platform?

Automation: Streamlines IT operations by automating repetitive tasks.
Predictive Analytics: Identifies potential issues before they impact performance.
Self-healing: Automatically resolves incidents without manual intervention.
Scalability: Easily scales to meet growing IT demands.

What Benefits Can Be Found in Reviews of Ignio AIOps Platform?

Operational Efficiency: Improved through intelligent automation and analytics.
Cost Reduction: Lower IT expenses by reducing manual effort and downtime.
Reliability: Enhanced system reliability with predictive maintenance.
Performance Optimization: Optimizes performance across IT infrastructure.

Ignio AIOps Platform is effectively deployed in industries such as finance, healthcare, and manufacturing, where it is crucial to maintain continuous operations and manage complex IT environments. Its integration capabilities support critical functions, ensuring systems are proactive and resilient.

digitate

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Redefining ITOps with ignio AIOps Evolve digitally to Autonomous IT Operations ensuring improved business outcomes, enhanced resilience, agility, and superior customer experience

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Find out what your peers are saying about Datadog, Dynatrace, ServiceNow and others in AIOps. Updated: January 2026.

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