Infor CloudSuite vs Keap comparison

Infor and Keap are both solutions in the CRM category. Infor is ranked #17 with an average rating of 7.5, while Keap is ranked #68. Infor holds a 0.8% mindshare in CRM, compared to Keap’s 0.4% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 50% of Keap users who would recommend it.

Infor CloudSuite

Read 19 Infor CloudSuite reviews

8,051 Views
2,093 Comparison Views

100% willing to recommend

Keap

Read 3 Keap reviews

1,098 Views
1,087 Comparison Views

50% willing to recommend

Infor CloudSuite

Keap

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Keap are competing products in business management. Infor CloudSuite is preferred for pricing and support, while Keap is favored for its robust features.

Features: Infor CloudSuite is recognized for its comprehensive suite of enterprise resource planning tools, advanced analytics, and scalable infrastructure, ideal for large enterprises needing deep integration capabilities. Keap stands out with its CRM capabilities, intuitive workflow, and marketing automation, particularly beneficial for small to medium businesses.

Ease of Deployment and Customer Service: Infor CloudSuite has a robust deployment model tailored for complex enterprise integration, presenting a steeper learning curve. Keap offers a more straightforward deployment with accessible customer service, favoring businesses looking for quick implementation and responsive support.

Pricing and ROI: Infor CloudSuite requires a higher upfront investment but offers significant long-term ROI for large enterprises through extensive feature sets and integrations. Keap provides a cost-effective pricing model, achieving quicker ROI by directly boosting sales and marketing efforts, especially for small to medium businesses.

To learn more, read our detailed Infor CloudSuite vs. Keap Report (Updated: June 2026).

Buyer's Guide

Infor CloudSuite vs. Keap

June 2026

Download the complete report

Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

17th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ERP (11th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (6th), Warehouse Management (3rd), Cloud HCM (8th), Financial Close Software (8th)

Keap

Ranking in CRM

68th

Average Rating

7.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.8%, up from 0.4% compared to the previous year. The mindshare of Keap is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Infor CloudSuite	0.8%
Keap	0.4%
Other	98.8%

CRM

Featured Reviews

Adeel Ansari

Project Manager, Program at SPTLabtech

Integrated planning has improved document automation but reporting and user experience still need work

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

Read full review

it_user370497

Director of Operations at Armada Cloud

The marketing and sales automation aspects of Infusionsoft have proved very useful.

The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working We have a much better understanding of which campaigns are most effective and can adapt…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

"It offers a facility to get data quickly."

"Infor CloudSuite is a kind of ERP that is suitable for a medium or small discrete manufacturer, especially in the health sector, life sciences, and biotechnologies."

"CloudSuite came out on top."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"It is a scalable solution."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

More Infor CloudSuite pros

"We are currently implementing this tool and have high hopes for how it will drive drive lead generation and management."

"The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working."

"It can be used for recruiting, e-marketing, and information marketing, and is excellent if you already have a following or database and are looking to systemetize, integrate, and orchestrate communication to your clients."

Cons

"It takes time to properly learn what the product can do."

"Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any issues."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"Infor OS is powerful, but the documentation is terrible."

"It required more time than I had with it to learn it well enough."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

More Infor CloudSuite cons

"Would love to see the option to create required fields on the contact records."

"Fluent email campaign and shopping experience design. Even for the tech savvy, it takes a very logical mind to storyboard out the scenarios and to program it on the back-end."

"The CRM area isn't exactly robust, which isn't a problem for us as we pair Infusionsoft with vTiger to handle our CRM and sales/marketing automation needs."

Pricing and Cost Advice

"The platform's pricing depends on the specific number of users."

"The pricing is not built on a standard model."

"For on-premise installations, the licensing is yearly."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"The product is expensive. I rate the pricing a five out of ten."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"I feel it is not very cheap, very economical but also not very expensive."

"It is a cost-effective solution."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

900,644 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

11%

Healthcare Company

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	9
Large Enterprise	4

No data available

Questions from the Community

What is your experience regarding pricing and costs for Infor CloudSuite CRM?

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

See all answers

What needs improvement with Infor CloudSuite CRM?

See all answers

What is your primary use case for Infor CloudSuite CRM?

I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One is Infor Document Management, which I've seen in the past with other ERP systems...

See all answers

Ask a question

Earn 20 points

Comparisons

IBM Maximo vs Infor CloudSuite

Compared 5% of the time

Infor LN vs Infor CloudSuite

Compared 4% of the time

Infor M3 vs Infor CloudSuite

Compared 4% of the time

IFS Cloud Platform vs Infor CloudSuite

Compared 4% of the time

Workday vs Infor CloudSuite

Compared 4% of the time

More Infor CloudSuite Competitors

Zoho CRM vs Keap

Compared 36% of the time

Sales Creatio vs Keap

Compared 27% of the time

Data Cloud vs Keap

Compared 23% of the time

Freshsales vs Keap

Compared 5% of the time

More Keap Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

June 2026

Download Infor CloudSuite product report

Buyer's Guide

CRM

May 2026

Download Keap product report

Also Known As

SyteLine

Infusionsoft

Overview

Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.

Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.

What features make Infor CloudSuite stand out?

ERP and Manufacturing: Comprehensive tools for effective manufacturing operations and ERP tasks.
Microsoft Integration: Seamless use with Microsoft tools enhances productivity.
Document Automation: Efficient document management through automation.
Analytics Dashboards: In-depth insights provided by robust analytics tools.
Planning and BOM Management: Strong industrial planning and BOM support.

What benefits should users consider in reviews?

Scalability: Supports growth and adaptation to changing business needs.
International Operations: Facilitates global business processes and communication.
Reduced IT Overheads: Cloud-based structure cuts down IT infrastructure costs.
Compliance and Visibility: Enhances regulatory compliance and operational transparency.

Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.

Infor

Keap is a CRM and marketing automation platform designed for small businesses, integrating a suite of tools to streamline processes and drive growth. From lead management to automated campaigns, Keap offers robust functionalities for improving efficiency.

Keap provides a comprehensive approach for businesses looking to centralize their customer interactions and automate marketing efforts. It enables users to capture leads through customizable forms and landing pages while tracking customer interactions and generating personalized marketing campaigns. The automation feature allows users to manage sales processes and customer journeys seamlessly, reducing manual workload and enhancing data analysis. This enables businesses to maintain personalized communication and efficient marketing strategies.

What are the essential features of Keap?

Contact Management: Organizes and manages customer data efficiently
Email Marketing: Automates email campaigns and personalizes content
Lead Scoring: Identifies and prioritizes potential customers based on engagement
Appointment Scheduling: Simplifies booking with an integrated calendar
E-commerce Tools: Facilitates online sales with shopping cart integration

What benefits and ROI can users expect?

Increased Efficiency: Automation reduces manual tasks, saving time
Improved Lead Conversion: Streamlined processes enhance customer engagement
Scalability: Supports business growth with scalable features
Better Customer Insights: Data analysis improves decision-making
Enhanced Customer Relationships: Personalization boosts customer satisfaction

In industries such as retail, consulting, and healthcare, Keap can be implemented to enhance customer engagement and improve operational workflows. Retail businesses can automate marketing campaigns to drive sales while consulting firms can streamline client communication and scheduling. Healthcare providers benefit from efficient appointment management and secure patient data handling, making Keap a versatile tool across sectors.

Keap

Sample Customers

PRIDE Industries

Titin, Cleancorp Cleaning Service, LeftFoot Coaching Academy, Salon Success Strategies, Roeder Studios, Mint Social, Optibike, Select Photo-Graphics, Mosquito Squad of Greater DC, The Rocket Company, Blue Chip Athletic, Burleson Orthodontics, Presidential Pools, Blue Cow Creative Design & Production, Ptex Group

Buyer's Guide

Infor CloudSuite vs. Keap

June 2026

Free Report: Infor CloudSuite vs. Keap

Find out what your peers are saying about Infor CloudSuite vs. Keap and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,644 professionals have used our research since 2012.

See our Infor CloudSuite vs. Keap report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.