Infor CloudSuite vs NetSuite CRM+ comparison

Infor and NetSuite are both solutions in the CRM category. Infor is ranked #15 with an average rating of 7.6, while NetSuite is ranked #46. Infor holds a 0.9% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Infor CloudSuite

Read 19 Infor CloudSuite reviews

6,962 Views
1,741 Comparison Views

100% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

1,652 Views
1,470 Comparison Views

66% willing to recommend

Infor CloudSuite

NetSuite CRM+

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and NetSuite CRM+ are competing products in the cloud-based software landscape. NetSuite CRM+ appears to have the upper hand with its comprehensive solution that caters to a broader range of business needs, while Infor CloudSuite stands out for offering exceptional flexibility and support in certain scenarios.

Features: Infor CloudSuite excels with its configurability and industry-specific functionality, providing tailored solutions for niche needs. It enables high customization, making it ideal for specialized applications. NetSuite CRM+ offers robust features like seamless ERP integration, user-friendly dashboards, and comprehensive sales force automation, presenting a complete package for businesses seeking an all-in-one solution.

Ease of Deployment and Customer Service: Infor CloudSuite offers flexible deployment models with consultative support, ensuring smooth transitions in complex environments. NetSuite CRM+ provides an efficient cloud-hosted deployment process, ideal for businesses desiring rapid implementation with consistent customer service. While both products offer excellent support, Infor CloudSuite's consultative approach is a significant advantage, whereas NetSuite's streamlined deployment is a notable strength.

Pricing and ROI: Infor CloudSuite's setup costs are typically higher, but its flexibility and specialized solutions promise substantial ROI for tailored applications. NetSuite CRM+ offers a more budget-friendly initial investment, providing consistent ROI through its comprehensive features that meet broad business needs. Infor CloudSuite is ideal for niche applications, whereas NetSuite delivers wide-reaching solutions at a cost-effective price.

To learn more, read our detailed Infor CloudSuite vs. NetSuite CRM+ Report (Updated: April 2026).

Buyer's Guide

Infor CloudSuite vs. NetSuite CRM+

April 2026

Download the complete report

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ERP (10th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (7th), Warehouse Management (3rd), Cloud HCM (8th), Financial Close Software (8th)

NetSuite CRM+

Ranking in CRM

46th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (16th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.9%, up from 0.4% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Infor CloudSuite	0.9%
NetSuite CRM+	0.7%
Other	98.4%

CRM

Featured Reviews

Adeel Ansari

Project Manager, Program at SPTLabtech

Integrated planning has improved document automation but reporting and user experience still need work

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

Read full review

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customization capabilities of CloudSuite Industrial are also there."

"The product's most valuable feature is production planning. It is one of the core features."

"It offers a facility to get data quickly."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite, and after implementing it, I have seen numerous improvements in the UI space, including simplified navigation that has become easier with every CU, which is positive."

"If you are working in the food and beverage industry, I would say it's a perfect solution."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"CloudSuite came out on top."

More Infor CloudSuite pros

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

Cons

"As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite."

"It required more time than I had with it to learn it well enough."

"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."

"The platform's distribution features need enhancement."

"Pricing is always an area where there is room for improvement."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"Infor OS is powerful, but the documentation is terrible."

More Infor CloudSuite cons

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

Pricing and Cost Advice

"It is a cost-effective solution."

"I feel it is not very cheap, very economical but also not very expensive."

"For on-premise installations, the licensing is yearly."

"The product is expensive. I rate the pricing a five out of ten."

"The platform's pricing depends on the specific number of users."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"The pricing is not built on a standard model."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

893,221 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

10%

Healthcare Company

University

Construction Company

24%

Comms Service Provider

11%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	9
Large Enterprise	4

No data available

Questions from the Community

What do you like most about Infor CloudSuite CRM?

The customization capabilities of CloudSuite Industrial are also there.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite CRM?

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

See all answers

What needs improvement with Infor CloudSuite CRM?

See all answers

Ask a question

Earn 20 points

Comparisons

Infor LN vs Infor CloudSuite

Compared 5% of the time

IBM Maximo vs Infor CloudSuite

Compared 5% of the time

Infor M3 vs Infor CloudSuite

Compared 4% of the time

Workday vs Infor CloudSuite

Compared 4% of the time

SAP SuccessFactors HCM vs Infor CloudSuite

Compared 4% of the time

More Infor CloudSuite Competitors

Siebel CRM vs NetSuite CRM+

Compared 19% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 17% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 14% of the time

Microsoft Dynamics CRM vs NetSuite CRM+

Compared 13% of the time

Bigin by Zoho CRM vs NetSuite CRM+

Compared 5% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

May 2026

Download Infor CloudSuite product report

Buyer's Guide

CRM

April 2026

Download NetSuite CRM+ product report

Also Known As

SyteLine

No data available

Overview

Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.

Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.

What features make Infor CloudSuite stand out?

ERP and Manufacturing: Comprehensive tools for effective manufacturing operations and ERP tasks.
Microsoft Integration: Seamless use with Microsoft tools enhances productivity.
Document Automation: Efficient document management through automation.
Analytics Dashboards: In-depth insights provided by robust analytics tools.
Planning and BOM Management: Strong industrial planning and BOM support.

What benefits should users consider in reviews?

Scalability: Supports growth and adaptation to changing business needs.
International Operations: Facilitates global business processes and communication.
Reduced IT Overheads: Cloud-based structure cuts down IT infrastructure costs.
Compliance and Visibility: Enhances regulatory compliance and operational transparency.

Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.

Infor

NetSuite CRM+ is a robust CRM solution designed to streamline customer relationship management. Offering comprehensive tools, it addresses diverse business needs, enhancing sales and customer satisfaction.

NetSuite CRM+ provides a unified approach to managing customer interactions, enhancing operational efficiency. It seamlessly integrates sales automation, marketing, and customer service in one platform. With capabilities like real-time visibility and automation of core processes, businesses can easily handle customer relationships and drive growth through informed decision-making.

What are the key features of NetSuite CRM+?

Real-Time Dashboards: Provides instant access to key performance metrics.
Lead Management: Streamlines lead generation and tracking.
Sales Force Automation: Automates sales processes for increased efficiency.
Marketing Automation: Supports targeted marketing campaigns.
Customer Service Management: Enhances customer service operations.

What benefits should users look for when evaluating NetSuite CRM+?

Improved Efficiency: Automation of repetitive tasks saves time and reduces manual errors.
Enhanced Customer Insight: Real-time data offers deeper understanding of customer behavior.
Scalability: Adapts to growing business requirements without significant restructuring.
Better Collaboration: Facilitates teamwork through integrated communication tools.

NetSuite CRM+ is widely adopted across various industries, including retail, financial services, and manufacturing. In retail, it helps manage customer interactions and loyalty programs. Financial services utilize its analytical tools for client management, while manufacturing relies on its sales and demand forecasting capabilities to streamline operations.

NetSuite

Sample Customers

PRIDE Industries

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Infor CloudSuite vs. NetSuite CRM+

April 2026

Free Report: Infor CloudSuite vs. NetSuite CRM+

Find out what your peers are saying about Infor CloudSuite vs. NetSuite CRM+ and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,221 professionals have used our research since 2012.

See our Infor CloudSuite vs. NetSuite CRM+ report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.