Infor CloudSuite vs Vtiger CRM comparison

Infor and Vtiger are both solutions in the CRM category. Infor is ranked #15 with an average rating of 7.6, while Vtiger is ranked #27. Infor holds a 0.9% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Infor CloudSuite

Read 19 Infor CloudSuite reviews

6,962 Views
1,741 Comparison Views

100% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

2,988 Views
2,480 Comparison Views

100% willing to recommend

Infor CloudSuite

Vtiger CRM

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Executive SummaryUpdated on Mar 15, 2026

Infor CloudSuite and Vtiger CRM are competitors in addressing distinct enterprise needs. Data comparisons indicate Infor CloudSuite has an upper hand with its extensive capabilities for large organizations, while Vtiger CRM is preferred for its user-friendly features and value for small to medium-sized businesses.

Features: Infor CloudSuite offers comprehensive ERP capabilities with finance, supply chain, and manufacturing features. Vtiger CRM provides intuitive CRM solutions with lead management, sales automation, and customer support. The key difference is CloudSuite's focus on enterprise solutions and Vtiger's effective CRM for smaller businesses.

Ease of Deployment and Customer Service: Vtiger CRM is noted for quick deployment and responsive customer support. Infor CloudSuite, while powerful, requires a more complex setup geared towards large-scale operations. Vtiger's straightforward implementation and attentive service make it more accessible for smaller teams.

Pricing and ROI: Infor CloudSuite involves a higher upfront cost, reflecting its capabilities for larger enterprises with ROI seen in complex process integration. Vtiger CRM has a lower setup cost, suiting smaller businesses, with immediate ROI due to cost-effective solutions and quick impact on business operations.

To learn more, read our detailed Infor CloudSuite vs. Vtiger CRM Report (Updated: April 2026).

Buyer's Guide

Infor CloudSuite vs. Vtiger CRM

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ERP (10th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (7th), Warehouse Management (3rd), Cloud HCM (8th), Financial Close Software (8th)

Vtiger CRM

Ranking in CRM

27th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (44th), Sales Force Automation (11th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.9%, up from 0.4% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Infor CloudSuite	0.9%
Vtiger CRM	1.4%
Other	97.7%

CRM

Featured Reviews

Adeel Ansari

Project Manager, Program at SPTLabtech

Integrated planning has improved document automation but reporting and user experience still need work

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you are working in the food and beverage industry, I would say it's a perfect solution."

"It is a scalable solution."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

"It is a complete wave management system to increase processing efficiency."

"What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company."

"It is a very scalable solution."

"CloudSuite came out on top."

More Infor CloudSuite pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The most valuable feature of Vtiger CRM is automation."

Cons

"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."

"The price of the solution is not good."

"It takes time to properly learn what the product can do."

"Infor OS is powerful, but the documentation is terrible."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

More Infor CloudSuite cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"The platform's pricing depends on the specific number of users."

"For on-premise installations, the licensing is yearly."

"The pricing is not built on a standard model."

"The product is expensive. I rate the pricing a five out of ten."

"I feel it is not very cheap, very economical but also not very expensive."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"It is a cost-effective solution."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

10%

Healthcare Company

University

Retailer

20%

Construction Company

16%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	9
Large Enterprise	4

No data available

Questions from the Community

What do you like most about Infor CloudSuite CRM?

The customization capabilities of CloudSuite Industrial are also there.

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What is your experience regarding pricing and costs for Infor CloudSuite CRM?

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

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What needs improvement with Infor CloudSuite CRM?

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Product Reports

Buyer's Guide

Infor CloudSuite

May 2026

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Buyer's Guide

CRM

April 2026

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Also Known As

SyteLine

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.

Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.

What features make Infor CloudSuite stand out?

ERP and Manufacturing: Comprehensive tools for effective manufacturing operations and ERP tasks.
Microsoft Integration: Seamless use with Microsoft tools enhances productivity.
Document Automation: Efficient document management through automation.
Analytics Dashboards: In-depth insights provided by robust analytics tools.
Planning and BOM Management: Strong industrial planning and BOM support.

What benefits should users consider in reviews?

Scalability: Supports growth and adaptation to changing business needs.
International Operations: Facilitates global business processes and communication.
Reduced IT Overheads: Cloud-based structure cuts down IT infrastructure costs.
Compliance and Visibility: Enhances regulatory compliance and operational transparency.

Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.

Infor

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

PRIDE Industries

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Infor CloudSuite vs. Vtiger CRM

April 2026

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