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Infrascale Backup & Disaster Recovery vs Veritas NetBackup Appliance comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
<p>Infrascale Backup &amp; Disaster Recovery improves business continuity with faster recovery, cost savings, and enhanced operational reliability.</p>
Sentiment score
3.2
Veritas NetBackup Appliance provides cost-saving deduplication, immutability, and ransomware protection, achieving 20% ROI and reducing expenses by 30%.
The immutability feature ensures customers do not incur costs in case of ransomware, allowing for a safe restore, which means they are avoiding ransom payments, and that is a big win for the customer.
Technical Manager at Rigor Systems Limited
Veritas NetBackup Appliance has helped reduce costs by 30% and has improved operational efficiency.
Deputy Vice President - IT at TransUnion
 

Customer Service

Sentiment score
7.6
Infrascale's customer support is praised for responsiveness and technical expertise, despite occasional language and time zone challenges.
Sentiment score
5.1
Veritas NetBackup Appliance support is efficient for some but faces challenges like slow resolutions and regional limitations for others.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
Their support is good, with technical teams available 24/7.
Senior Manager at Cloud4C Services
Veritas has a very good support infrastructure with trained engineers.
Technical Manager at Rigor Systems Limited
I contacted their support once, and the process was slow, which discouraged further contact.
Oracle Technology Manager at MOPCO
 

Scalability Issues

Sentiment score
5.9
<p>Infrascale Backup &amp; Disaster Recovery efficiently scales for SMBs, balancing cost with reliability, despite infrastructure sizing challenges.</p>
Sentiment score
6.6
Veritas NetBackup Appliance is praised for scalability and adaptability, despite costs and occasional storage limitations.
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
I would rate the scalability of the product as a nine out of ten.
ICT Director at SSA
The ability to scale and expand with Veritas NetBackup Appliance is good, and I give it a high rating.
Storage & Backup Engineer at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable, reliable, and praised for support, despite minor issues promptly resolved.</p>
Sentiment score
8.0
Veritas NetBackup Appliance is praised for stability and reliability, though minor issues arise during upgrades and policy changes.
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
I am satisfied with its performance and would rate it ten out of ten for stability.
Oracle Technology Manager at MOPCO
They do lab tests before releasing any patch, so currently, the product is stable.
Technical Manager at Rigor Systems Limited
 

Room For Improvement

Infrascale BDR needs UI improvement, pricing clarity, Linux integration, enhanced dashboard, seamless features, and stronger security measures.
Veritas NetBackup Appliance needs user-friendliness, improved cloud integration, better pricing, enhanced scalability, and more accessible management for non-experts.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
Veritas NetBackup Appliance can eliminate the Java UI and move everything to the web UI, which is easy, simple to use, and the way forward.
Solutions Architect at Rigor Systems Limited
Improving the interface could enhance user experience.
Senior Manager at Cloud4C Services
The only room for improvement is that the cost per terabyte is extremely high.
ICT Director at SSA
 

Setup Cost

Infrascale offers flexible, negotiable pricing based on data volume, with value-added services and integration with MSP billing systems.
Veritas NetBackup Appliance is seen as costly but valued for features, with varied pricing based on storage and maintenance.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
It's more costly than Commvault, which offers similar features at 70% of the price.
Oracle Technology Manager at MOPCO
It is a high price because the maintenance has a large cost, especially if the appliance is hardware rather than a virtual appliance.
Storage & Backup Engineer at a tech vendor with 10,001+ employees
The price is slightly expensive for small and medium enterprises.
Technical Manager at Rigor Systems Limited
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery is praised for its ease, speed, security, centralized management, and robust disaster recovery features.</p>
Veritas NetBackup Appliance offers fast, reliable backups, user-friendly interface, scalability, and supports diverse environments with strong data protection.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
The biggest advantage is that I do not need to manage backups on traditional tapes, which helps maintain total business continuity.
Deputy Vice President - IT at TransUnion
The encryption feature in Veritas NetBackup Appliance helps protect sensitive information, as there is encryption at rest and encryption in transit from commands sent from server to client.
Storage & Backup Engineer at a tech vendor with 10,001+ employees
The anomaly detection and notifications in Veritas NetBackup Appliance have helped me in my day-to-day work because when I have a server that is being backed up and it has some anomaly, for example, ransomware trying to encrypt it, I will have a considerably different footprint for the server backed up yesterday and the one which has been affected by malware.
Solutions Architect at Rigor Systems Limited
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Backup and Recovery
24th
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
Cloud Backup (22nd), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)
Veritas NetBackup Appliance
Ranking in Backup and Recovery
15th
Average Rating
8.0
Reviews Sentiment
5.7
Number of Reviews
60
Ranking in other categories
Deduplication Software (5th)
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Infrascale Backup & Disaster Recovery is 0.9%, up from 0.3% compared to the previous year. The mindshare of Veritas NetBackup Appliance is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Veritas NetBackup Appliance0.9%
Infrascale Backup & Disaster Recovery0.9%
Other98.2%
Backup and Recovery
 

Featured Reviews

Vivek_Jaiswal - PeerSpot reviewer
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
SG
Technical Manager at Rigor Systems Limited
Backup management excels with user-friendly interface and effective deduplication, offering robust data protection
Leveraging AI in Veritas NetBackup Appliance is one of the road maps now that they have done a collaboration with Cohesity, which is a feature I'm looking forward to. Using AI is one improvement I recommend for the Veritas NetBackup Appliance. They have implemented some aspects of AI for features such as malware detection and anomaly detection. I believe they can do more to give customers more insight into their data, allowing them to see it and understand what they can do, such as archiving old data. They can do more by utilizing the data effectively to provide insights to customers about their space usage, future projections, and options for managing old data.
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Top Industries

By visitors reading reviews
Construction Company
14%
Healthcare Company
13%
Financial Services Firm
10%
Outsourcing Company
8%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
9%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Large Enterprise4
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise10
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup &amp; Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup &amp; Disaster Recovery, which we primarily use for data protection and recovery.
What is your experience regarding pricing and costs for Veritas NetBackup Appliance?
Customers say that the price for Veritas NetBackup Appliance is high. It is a high price because the maintenance has a large cost, especially if the appliance is hardware rather than a virtual appl...
What needs improvement with Veritas NetBackup Appliance?
I think Veritas NetBackup Appliance can be improved in terms of support. Support for appliances needs to be improved, specifically the quality of support that I receive. The specific areas that nee...
What is your primary use case for Veritas NetBackup Appliance?
My main use case for Veritas NetBackup Appliance is for backup and recovery. I use Veritas NetBackup Appliance for backing up all customer data across Hyper-V, VMware, Oracle, SAP HANA, simple file...
 

Also Known As

Infrascale Platform
NetBackup Appliance
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Beta Offshore
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. Veritas NetBackup Appliance and other solutions. Updated: April 2026.
893,438 professionals have used our research since 2012.