Instabug vs New Relic comparison

Instabug and New Relic are both solutions in the Mobile APM category. Instabug is ranked #6 with an average rating of 9.0, while New Relic is ranked #2 with an average rating of 8.2. Instabug holds a 3.2% mindshare in MA, compared to New Relic’s 22.3% mindshare. Additionally, 100% of Instabug users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Instabug

Read 9 Instabug reviews

498 Views
493 Comparison Views

100% willing to recommend

New Relic

Read 175 New Relic reviews

20,904 Views
2,718 Comparison Views

94% willing to recommend

Instabug

New Relic

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Executive SummaryUpdated on Aug 13, 2024

New Relic and Instabug are robust tools catering to observability and bug tracking, respectively. New Relic seems to have the upper hand in terms of deployment and customer support, while Instabug offers better feature richness and value for money based on user reviews.

Features: Users commend New Relic for its comprehensive monitoring features including real-time analytics, detailed dashboards, and extensive alerting capabilities. Instabug is praised for its effective bug tracking, easy integration, and in-app feedback collection. Instabug’s versatility in terms of feature set gives it a noticeable edge over New Relic.

Room for Improvement: New Relic users express a need for more simplified pricing structures, better mobile insights, and improved UI/UX. Instabug users point to desired improvements in performance speed, more detailed documentation, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: New Relic is highlighted for its relatively smooth deployment process and responsive customer service. Instabug is also noted for its straightforward setup but receives slightly lower marks on support turnaround times.

Pricing and ROI: New Relic’s users feel the platform is somewhat costly, which affects perceived ROI. Instabug is seen as cost-effective, offering substantial value for the investment.

To learn more, read our detailed Instabug vs. New Relic Report (Updated: June 2026).

Buyer's Guide

Instabug vs. New Relic

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instabug

Ranking in Mobile APM

6th

Average Rating

8.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Mobile APM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of June 2026, in the Mobile APM category, the mindshare of Instabug is 3.2%, up from 0.6% compared to the previous year. The mindshare of New Relic is 22.3%, down from 27.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM Mindshare Distribution
Product	Mindshare (%)
New Relic	22.3%
Instabug	3.2%
Other	74.5%

Mobile APM

Featured Reviews

AnilKumar24

Software Developer Android at TurnoutNow

Centralized logs and crash insights have streamlined high-pressure production troubleshooting

I already mentioned that it would be great if Instabug works with AI tools for the environment structure and to work with frameworks and other things natively. That would be a great thing to integrate. I don't see other improvements that would justify changes for Instabug. If it does not get attached with upcoming tools and other things that parallelly work with developers, that would be a discontinuation of these features by Instabug or by the developers. It would be great if Instabug introduced AI integrated tool features to individually track for native frameworks where multiple developers and domains are working on that particular section. It would be great if there were a single panel where multiple domains could collaborate together to focus on a single production pressure. Regarding Instabug's AI capabilities, I think everything cannot be pushed into the AI section because when things are in production pressure, somebody needs to take ownership for that. Definitely AI will help, but it should be used according to the structure of things, not completely blindly following rules. Governance and privacy also matter when working with fully automated tools.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product makes it very easy to reproduce issues."

"Since the gathering of crash reports is seamless while using Instabug, a more refined product is delivered to final users from the beta to deployment stage."

"Instabug provides complete detailed system logs and crash reporting with device information, screenshots, and user feedback in a single workflow, which has significantly improved my visibility into production issues and reduced the time required to identify and resolve them."

"I would rate the stability a nine out of ten."

"Instabug is a quite good, feature-rich mobile observability platform that you can really use."

"With the help of Instabug, we can easily obtain actual beta customer feedback, and customers simply need to shake the phone and they will receive a pop-up where they can share their feedback if they experience anything wrong or want to express appreciation or disappointment."

"Instabug has positively impacted my organization by allowing us to have fewer crashes and less bugs, and it enables us to connect with real-time users and get feedback, which leads us to new product goals and prioritization of features coming in the future."

"The best features Instabug offers are very useful, helpful, and informative in the logs of what is happening with the mobile application."

More Instabug pros

"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."

"The technical support is quite good."

"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."

"The most valuable feature of New Relic is its ease of use."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The solution makes it very easy to have a holistic view."

"The solution is quite stable."

More New Relic pros

Cons

"The end users were not able to report bugs."

"Sometimes the crash reports come with a delay."

"If it does not get attached with upcoming tools and other things that parallelly work with developers, that would be a discontinuation of these features by Instabug or by the developers."

"My company has recently stopped using Instabug because of the pricing; it was really expensive for my company."

"It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well."

"Sometimes the reporting with Instabug is a bit delayed, and that can be improved."

"Instabug can be improved in a way that while delivering the crash reports and bugs, if they can provide a way for us to share our codebase with them, we could get more detailed information about where exactly a particular crash is located or on which screen the crash is happening for most users."

"Installation of plugins seem to be really difficult due to the documentation available."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."

"Probably make the query language a little bit easier."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"Perhaps the retention on some of the old problem traces would be an improvement."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

More New Relic cons

Pricing and Cost Advice

Information not available

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The price of New Relic could improve. It is expensive."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"It would be nice if we could buy it annually instead of monthly."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"This solution required a license and it is better than some other competitors."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

Questions from the Community

What needs improvement with Instabug?

Sometimes the crash reports come with a delay. When the app crashes, we receive the report after 10 or 20 minutes. This could be improved. The sharing of feedback and crash reporting is not always ...

See all answers

What is your primary use case for Instabug?

My major use case for Instabug involves sharing beta customer feedback and obtaining crash reports, tracking user sessions, and monitoring app performance. These are the major features that I consu...

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What advice do you have for others considering Instabug?

I rate Instabug 10 out of 10. I use the core features of Instabug, so I am totally happy with them. I will definitely give it 10 out of 10. I am not analyzing user behavior with the analytical repo...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

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Compared 4% of the time

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Compared 2% of the time

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Compared 2% of the time

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Product Reports

Buyer's Guide

Instabug

June 2026

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Buyer's Guide

New Relic

June 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instabug is a tool used for bug tracking and reporting in mobile apps, enabling teams to capture issues directly from users with detailed error logs, screenshots, and steps to reproduce for efficient bug fixing.

Instabug is essential for bug tracking and reporting within mobile applications. Teams can capture issues directly from users, helping developers identify and address bugs swiftly. In addition, Instabug facilitates beta testing and gathering user feedback, streamlining the development process and enabling quick resolution of issues. The tool offers detailed error logs, screenshots, and steps to reproduce issues, making it easier for developers to pinpoint and fix problems.

What are Instabug's key features?

Easy integration: Quickly add Instabug to any mobile app with minimal setup.
Comprehensive bug tracking: Capture detailed error logs, screenshots, and steps to reproduce issues.
Efficient crash reporting: Gain insights into app crashes with complete reports.
In-app feedback: Collect user feedback directly within the app.
Session replay: Replay user sessions to understand the context of issues.
Robust analytics: Analyze data to improve app performance and user experience.
Customizable workflows: Tailor workflows to fit team processes.

What benefits should users look for in the reviews?

Improved issue resolution: Faster identification and fixing of bugs.
Enhanced communication: Streamlined communication between developers and testers.
Increased efficiency: Reduction in time spent on debugging and issue reporting.
Better user experience: Swift addressing of user-reported issues enhances overall satisfaction.

Instabug is implemented in various industries for tasks like mobile app development, beta testing, and user feedback collection. Development teams rely on it for capturing comprehensive bug reports and detailed error logs, facilitating smoother workflows. Companies in tech, finance, retail, and healthcare sectors integrate Instabug to enhance app performance and user satisfaction through efficient bug tracking and feedback systems.

Instabug

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Instabug vs. New Relic

June 2026

Free Report: Instabug vs. New Relic

Find out what your peers are saying about Instabug vs. New Relic and other solutions. Updated: June 2026.

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