Instabug vs New Relic comparison

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Instabug

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Executive SummaryUpdated on Aug 13, 2024

New Relic and Instabug are robust tools catering to observability and bug tracking, respectively. New Relic seems to have the upper hand in terms of deployment and customer support, while Instabug offers better feature richness and value for money based on user reviews.

Features: Users commend New Relic for its comprehensive monitoring features including real-time analytics, detailed dashboards, and extensive alerting capabilities. Instabug is praised for its effective bug tracking, easy integration, and in-app feedback collection. Instabug’s versatility in terms of feature set gives it a noticeable edge over New Relic.

Room for Improvement: New Relic users express a need for more simplified pricing structures, better mobile insights, and improved UI/UX. Instabug users point to desired improvements in performance speed, more detailed documentation, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: New Relic is highlighted for its relatively smooth deployment process and responsive customer service. Instabug is also noted for its straightforward setup but receives slightly lower marks on support turnaround times.

Pricing and ROI: New Relic’s users feel the platform is somewhat costly, which affects perceived ROI. Instabug is seen as cost-effective, offering substantial value for the investment.

To learn more, read our detailed Instabug vs. New Relic Report (Updated: April 2026).

Instabug vs. New Relic

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instabug

Ranking in Mobile APM

6th

Average Rating

8.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Mobile APM

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the Mobile APM category, the mindshare of Instabug is 2.9%, up from 0.6% compared to the previous year. The mindshare of New Relic is 22.8%, down from 27.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM Mindshare Distribution
Product	Mindshare (%)
New Relic	22.8%
Instabug	2.9%
Other	74.3%

Mobile APM

Featured Reviews

reviewer2785143

Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees

Fast in-app surveys have improved how we collect and focus on user feedback for our job platform

The best features Instabug offers are that it is very easy to obtain immediate feedback. The immediate feedback feature for my app is very simple to use, which helps my team and users focus on the target and focus on a different objective. Instabug has impacted my organization positively because it is very simple to use, and I can find in a short time the feedback I need to work on a specific target.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features Instabug offers are that it is very easy to obtain immediate feedback."

"The product makes it very easy to reproduce issues."

"I would rate the stability a nine out of ten."

"New Relic has helped us in terms of the optimizing our print and loading times."

"This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works."

"The most valuable feature for us is the ability to see what is going on with the apps on our web server."

"It has given us better insight into the performance of the system, allowing us to prepare things, if necessary."

"This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"The monitoring so far has been good and we are happy with it."

More New Relic pros

Cons

"It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well."

"The end users were not able to report bugs."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially."

"Installation of plugins seem to be really difficult due to the documentation available."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

"The pricing and licensing are too high."

"Mobile APP's Performance Monitoring."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

More New Relic cons

Pricing and Cost Advice

Information not available

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The price of New Relic could improve. It is expensive."

"Comparatively, the pricing is expensive."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

What needs improvement with Instabug?

Maybe it can be more simple to separate customers by age.

What is your primary use case for Instabug?

My main use case for Instabug is to conduct a survey. I use Instabug for a survey and to receive feedback about our app, as we have a new app. My team uses Instabug because we have an app in which ...

What advice do you have for others considering Instabug?

Instabug has helped me get a faster response, but I don't have any experience with different sites, so I cannot make a comparison. My advice to others looking into using Instabug is to use it simpl...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Mobile APM

Download Instabug product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instabug is a tool used for bug tracking and reporting in mobile apps, enabling teams to capture issues directly from users with detailed error logs, screenshots, and steps to reproduce for efficient bug fixing.

Instabug is essential for bug tracking and reporting within mobile applications. Teams can capture issues directly from users, helping developers identify and address bugs swiftly. In addition, Instabug facilitates beta testing and gathering user feedback, streamlining the development process and enabling quick resolution of issues. The tool offers detailed error logs, screenshots, and steps to reproduce issues, making it easier for developers to pinpoint and fix problems.

What are Instabug's key features?

Easy integration: Quickly add Instabug to any mobile app with minimal setup.
Comprehensive bug tracking: Capture detailed error logs, screenshots, and steps to reproduce issues.
Efficient crash reporting: Gain insights into app crashes with complete reports.
In-app feedback: Collect user feedback directly within the app.
Session replay: Replay user sessions to understand the context of issues.
Robust analytics: Analyze data to improve app performance and user experience.
Customizable workflows: Tailor workflows to fit team processes.

What benefits should users look for in the reviews?

Improved issue resolution: Faster identification and fixing of bugs.
Enhanced communication: Streamlined communication between developers and testers.
Increased efficiency: Reduction in time spent on debugging and issue reporting.
Better user experience: Swift addressing of user-reported issues enhances overall satisfaction.

Instabug is implemented in various industries for tasks like mobile app development, beta testing, and user feedback collection. Development teams rely on it for capturing comprehensive bug reports and detailed error logs, facilitating smoother workflows. Companies in tech, finance, retail, and healthcare sectors integrate Instabug to enhance app performance and user satisfaction through efficient bug tracking and feedback systems.

Instabug

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Instabug vs. New Relic