Instabug vs New Relic comparison

Instabug and New Relic are both solutions in the Mobile APM category. Instabug is ranked #4 with an average rating of 9.0, while New Relic is ranked #2 with an average rating of 8.2. Instabug holds a 3.5% mindshare in MA, compared to New Relic’s 22.2% mindshare. Additionally, 100% of Instabug users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Instabug

Read 9 Instabug reviews

688 Views
688 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

24,526 Views
2,943 Comparison Views

94% willing to recommend

Instabug

New Relic

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Executive SummaryUpdated on Aug 13, 2024

New Relic and Instabug are robust tools catering to observability and bug tracking, respectively. New Relic seems to have the upper hand in terms of deployment and customer support, while Instabug offers better feature richness and value for money based on user reviews.

Features: Users commend New Relic for its comprehensive monitoring features including real-time analytics, detailed dashboards, and extensive alerting capabilities. Instabug is praised for its effective bug tracking, easy integration, and in-app feedback collection. Instabug’s versatility in terms of feature set gives it a noticeable edge over New Relic.

Room for Improvement: New Relic users express a need for more simplified pricing structures, better mobile insights, and improved UI/UX. Instabug users point to desired improvements in performance speed, more detailed documentation, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: New Relic is highlighted for its relatively smooth deployment process and responsive customer service. Instabug is also noted for its straightforward setup but receives slightly lower marks on support turnaround times.

Pricing and ROI: New Relic’s users feel the platform is somewhat costly, which affects perceived ROI. Instabug is seen as cost-effective, offering substantial value for the investment.

To learn more, read our detailed Instabug vs. New Relic Report (Updated: June 2026).

Buyer's Guide

Instabug vs. New Relic

June 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.4

Instabug improved efficiency and accuracy through automation and insights but was sometimes discontinued due to high costs.

Sentiment score

6.1

New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.

A bug that might take a developer two to three hours to recreate can be solved much faster with Instabug, as it provides recreation steps.

reviewer2861016

Staff Ux Engineer at a leisure / travel company with 1,001-5,000 employees

After using Instabug, they automated their decisions and internal thinking to work and coordinate with Instabug to get things more accurate and make decisions before putting things into production pressure.

AnilKumar24

Software Developer Android at TurnoutNow

I have seen a return on investment while using Instabug; it is really helpful and we can report so fast.

Inna Zhurakivska

Quality Assurance Engineer at Rolique

For more quotes and insights, download the Instabug report

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

Customer Service

Sentiment score

6.9

Instabug's customer service is praised for being reliable, responsive, efficient, and secure, with high user satisfaction ratings.

Sentiment score

7.3

New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.

The customer support for Instabug is great, really fast, and helpful.

Inna Zhurakivska

Quality Assurance Engineer at Rolique

Customer support is really good; they reply within hours through Slack and email.

reviewer2861016

Staff Ux Engineer at a leisure / travel company with 1,001-5,000 employees

For more quotes and insights, download the Instabug report

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

For more quotes and insights, download the New Relic report

Scalability Issues

Sentiment score

5.0

Instabug is praised for scalability and stability, handling high demand well, though some users report unclear performance insights.

Sentiment score

7.6

New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.

Whatever features we are using are totally stable, and we can use them in production as well.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

It performed well in scalability because when things are scaled or when production scales, the inbound operation also gets scaled into Instabug.

AnilKumar24

Software Developer Android at TurnoutNow

For more quotes and insights, download the Instabug report

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

Stability Issues

Sentiment score

8.8

Instabug is highly rated for stability and reliability, effectively managing system issues and supporting extensive testing.

Sentiment score

7.9

New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.

Instabug works well to prevent problems when working with system issues, handling millions of users, managing state management, working with lifecycle flaws, or addressing internal structure of development and production applications.

AnilKumar24

Software Developer Android at TurnoutNow

We have not faced any lagging or crashing of the application with Instabug.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

For more quotes and insights, download the Instabug report

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Room For Improvement

Users seek improved reporting, AI enhancements, video features, API access, and collaboration tools for better developer support.

Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.

We currently only get crash-free rates and a few other metrics, but if we could get more details for a release, such as frustration-free sessions, that would greatly assist in understanding release performance.

reviewer2861016

Staff Ux Engineer at a leisure / travel company with 1,001-5,000 employees

When the app crashes, we receive the report after 10 or 20 minutes.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

If the delay in the reporting is addressed and live crash reporting is provided, that would be a significant advantage for me to rate the product a 10.

Vikas Kejriwal

Engineering Manager at a comms service provider with 11-50 employees

For more quotes and insights, download the Instabug report

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Setup Cost

Enterprise buyers found Instabug's pricing competitive but sometimes expensive, with finance teams managing costs efficiently but lacking detailed figures.

New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.

My company has recently stopped using Instabug because of the pricing; it was really expensive for my company.

Inna Zhurakivska

Quality Assurance Engineer at Rolique

Regarding my experience with pricing, setup cost, and licensing, at that time it was efficient.

AnilKumar24

Software Developer Android at TurnoutNow

For more quotes and insights, download the Instabug report

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the New Relic report

Valuable Features

Instabug enhances QA efficiency with crash reporting, feedback collection, detailed error data, and seamless integration in development environments.

New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.

For the performance monitoring of a mobile application, Instabug provides a core feature that is the very best feature offered.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

Instabug has positively impacted my organization because it helps identify bugs and enables real users to report bugs easily to us.

Inna Zhurakivska

Quality Assurance Engineer at Rolique

Instabug helps us maintain crash-free users and quickly improve our crash percentage because we fix bugs quickly and can maintain a higher crash-free user percentage of 99 percent plus.

PradeepYaduvanshy

Engineering Manager at a comms service provider with 11-50 employees

For more quotes and insights, download the Instabug report

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

senior software at Norton Lifelock

For more quotes and insights, download the New Relic report

Categories and Ranking

Instabug

Ranking in Mobile APM

4th

Average Rating

8.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Mobile APM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Mobile APM category, the mindshare of Instabug is 3.5%, up from 0.8% compared to the previous year. The mindshare of New Relic is 22.2%, down from 27.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM Mindshare Distribution
Product	Mindshare (%)
New Relic	22.2%
Instabug	3.5%
Other	74.3%

Mobile APM

Featured Reviews

AnilKumar24

Software Developer Android at TurnoutNow

Centralized logs and crash insights have streamlined high-pressure production troubleshooting

I already mentioned that it would be great if Instabug works with AI tools for the environment structure and to work with frameworks and other things natively. That would be a great thing to integrate. I don't see other improvements that would justify changes for Instabug. If it does not get attached with upcoming tools and other things that parallelly work with developers, that would be a discontinuation of these features by Instabug or by the developers. It would be great if Instabug introduced AI integrated tool features to individually track for native frameworks where multiple developers and domains are working on that particular section. It would be great if there were a single panel where multiple domains could collaborate together to focus on a single production pressure. Regarding Instabug's AI capabilities, I think everything cannot be pushed into the AI section because when things are in production pressure, somebody needs to take ownership for that. Definitely AI will help, but it should be used according to the structure of things, not completely blindly following rules. Governance and privacy also matter when working with fully automated tools.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Top Industries

By visitors reading reviews

Comms Service Provider

32%

Wholesaler/Distributor

Leisure / Travel Company

Construction Company

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What needs improvement with Instabug?

I think it is a very interesting question regarding how Instabug can be improved, but I have not thought about it. Everything is working well for me.

See all answers

What is your primary use case for Instabug?

My main use case for Instabug is testing and reporting while testing mobile applications. I have tested or started doing tests with Instabug, and while testing, I noticed errors, crashes, or other ...

See all answers

What advice do you have for others considering Instabug?

The advice I would give to others looking into using Instabug is to use it because of its really reliable features and tools, which are also really helpful, informative, and fast. Users can report ...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Compared 2% of the time

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Compared 2% of the time

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Product Reports

Buyer's Guide

Instabug

July 2026

Download Instabug product report

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instabug is a tool used for bug tracking and reporting in mobile apps, enabling teams to capture issues directly from users with detailed error logs, screenshots, and steps to reproduce for efficient bug fixing.

Instabug is essential for bug tracking and reporting within mobile applications. Teams can capture issues directly from users, helping developers identify and address bugs swiftly. In addition, Instabug facilitates beta testing and gathering user feedback, streamlining the development process and enabling quick resolution of issues. The tool offers detailed error logs, screenshots, and steps to reproduce issues, making it easier for developers to pinpoint and fix problems.

What are Instabug's key features?

Easy integration: Quickly add Instabug to any mobile app with minimal setup.
Comprehensive bug tracking: Capture detailed error logs, screenshots, and steps to reproduce issues.
Efficient crash reporting: Gain insights into app crashes with complete reports.
In-app feedback: Collect user feedback directly within the app.
Session replay: Replay user sessions to understand the context of issues.
Robust analytics: Analyze data to improve app performance and user experience.
Customizable workflows: Tailor workflows to fit team processes.

What benefits should users look for in the reviews?

Improved issue resolution: Faster identification and fixing of bugs.
Enhanced communication: Streamlined communication between developers and testers.
Increased efficiency: Reduction in time spent on debugging and issue reporting.
Better user experience: Swift addressing of user-reported issues enhances overall satisfaction.

Instabug is implemented in various industries for tasks like mobile app development, beta testing, and user feedback collection. Development teams rely on it for capturing comprehensive bug reports and detailed error logs, facilitating smoother workflows. Companies in tech, finance, retail, and healthcare sectors integrate Instabug to enhance app performance and user satisfaction through efficient bug tracking and feedback systems.

Instabug

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Instabug vs. New Relic

June 2026

Free Report: Instabug vs. New Relic

Find out what your peers are saying about Instabug vs. New Relic and other solutions. Updated: June 2026.

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