No more typing reviews! Try our Samantha, our new voice AI agent.

ITRS Geneos vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
ITRS Geneos boosts system stability, reduces downtime, and enhances decision-making with real-time dashboards and proactive alerts.
Sentiment score
7.1
Large enterprises achieve significant ROI with Zabbix, saving millions by reducing costs and enhancing IT management and monitoring.
With respect to post-mortems during incidents, it really helps during root cause analysis.
Senior Enterprise Cloud Architect at Blue Yonder
 

Customer Service

Sentiment score
7.9
ITRS Geneos's customer service is praised for prompt and expert issue resolution, knowledgeable staff, and proactive technical support.
Sentiment score
6.8
Zabbix offers helpful, responsive technical support, though some prefer community resources or independent handling due to support costs.
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Senior Enterprise Cloud Architect at Blue Yonder
I changed the config file by adjusting the connector size and cache size.
Consultant at ministry of trade
It is so straightforward that I have never had to use the support.
CTO at Oic
 

Scalability Issues

Sentiment score
4.8
ITRS Geneos excels in scalability but may require manual efforts and faces challenges with vertical scaling and large estates.
Sentiment score
6.9
Zabbix is scalable and adaptable for different environments, though it may need resource adjustments and complex setups for optimization.
Zabbix is very scalable and lightweight.
CTO at Oic
Zabbix has high scalability.
CTO at Four Nine Agency
I would rate its scalability ten out of ten.
Manager, Information Technology Zara & Inditex at Cenomi
 

Stability Issues

Sentiment score
7.9
ITRS Geneos is stable and reliable with resolved issues, ensuring effective performance and resilience even with increasing demands.
Sentiment score
7.4
Zabbix is stable and reliable, with occasional infrastructure-related issues and suggestions for database optimization to maintain performance.
The product is really capable of handling large volume data.
Senior Enterprise Cloud Architect at Blue Yonder
Zabbix is very scalable and lightweight.
CTO at Oic
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
CTO at Four Nine Agency
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
Network Engineer at a computer software company with 11-50 employees
 

Room For Improvement

ITRS Geneos users seek improved features, including visualization, documentation, integration, scalability, mobile access, AI, and enhanced UI.
Zabbix users face issues with false positives, complex setup, limited reporting, high pricing, and desire better cloud integration.
Modern cloud platforms and data cloud platforms require more attention from the product.
Senior Enterprise Cloud Architect at Blue Yonder
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
CTO at Oic
I installed Zabbix for the 300 devices.
Consultant at ministry of trade
The potential and customization is a little difficult because you have to learn scripts.
Network Engineer at a computer software company with 11-50 employees
 

Setup Cost

ITRS Geneos pricing is high, but customizable features and negotiations can justify costs, especially in banking.
Zabbix offers cost-effective open-source monitoring, recommending investment in support for optimal performance, keeping costs below alternatives like Nagios.
Zabbix is providing everything free of cost.
Network Engineer at a computer software company with 11-50 employees
It is literally free.
CTO at Oic
 

Valuable Features

Geneos provides real-time monitoring and adaptability with customizable dashboards, enhancing enterprise efficiency in trading and system management.
Zabbix is valued for its ease, scalability, customization, and robust monitoring capabilities, supported by continual updates and community support.
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems.
Senior Enterprise Cloud Architect at Blue Yonder
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
CTO at Oic
The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction.
Network Engineer at a computer software company with 11-50 employees
People want to save costs, which is why they install Zabbix, but the reporting functionality is not properly developed.
Network Engineer at Ogma Consulting
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
47th
Ranking in Network Monitoring Software
72nd
Ranking in IT Infrastructure Monitoring
51st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
No ranking in other categories
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
8th
Ranking in Network Monitoring Software
1st
Ranking in IT Infrastructure Monitoring
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
109
Ranking in other categories
Server Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of Zabbix is 3.9%, down from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Zabbix3.9%
ITRS Geneos0.6%
Other95.5%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
KamranBhatti - PeerSpot reviewer
Network Engineer at a computer software company with 11-50 employees
Helps reduce response time but has room to improve customization complexity
We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
58%
Construction Company
6%
Computer Software Company
6%
Outsourcing Company
5%
Financial Services Firm
11%
Computer Software Company
10%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise23
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
I am using only Area Operations, but I don't prefer it. I installed Zabbix for the 3000 devices. Area Operations is not good.
What is your primary use case for Zabbix?
I am still working with VMware and Area Operations, but I installed Zabbix now. I think Zabbix is better than VMware Area Operations. It's really good. I'm working with both Zabbix and VMware now.
 

Comparisons

 

Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about ITRS Geneos vs. Zabbix and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.