Ivanti ITSM vs Liquidware Labs ProfileUnity comparison

Why PeerSpot?

The compared Ivanti and Liquidware solutions aren't in the same category. Ivanti is ranked #10 in HDS , with an average rating of 8.2, and holds a 2.1% mindshare in the category. Liquidware is ranked #2 in UV , and holds a 32.5% mindshare. Additionally, 94% of Ivanti users are willing to recommend the solution.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Ivanti ITSM and Liquidware Labs ProfileUnity based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: October 2026).

Buyer's Guide

Help Desk Software

October 2026

Download the complete report

Helped 919,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Ivanti ITSM	2.1%
ServiceNow	10.1%
JIRA Service Management	5.7%
Other	82.1%

Help Desk Software

User Virtualization Mindshare Distribution
Product	Mindshare (%)
Liquidware Labs ProfileUnity	32.5%
Horizon 8	37.6%
Other	29.900000000000006%

User Virtualization

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

Unified endpoint control has improved patch workflows and streamlined remote device management

I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk. I quite like that feature. I also appreciate the endpoint visibility when you're in the dashboard. You can see device health, the compliance status, software inventory, and other information all in one place without jumping between tools. Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency. Since implementing it and having used it for two years, the ease of use is a significant advantage because it covers Windows, Mac OS, iOS, and Android, so I can operate and manage devices all from the same console. This is good in a mixed device environment. From a Windows perspective, the BitLocker key retrieval feature is very helpful. The analytics and reporting tools in this product are helpful. I can see device health and out-of-warranty status. This is crucial in keeping our environment up to date and secure.

Read full review

it_user638394

Datacenter Solutions Architect at a tech services company with 1,001-5,000 employees

Helps us be more flexible in how we deliver applications.

FlexApp and FlexIO Helps us be more flexible in how we deliver applications. The overall install process seems simple but many times just doesn't work. Support needs to be more readily available. More staff is needed. 3 years. Yes. Sometimes. Yes. Customer Service: Fair. Technical Support:…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a perfect product; it's made my life very easy and a lot of people's lives very easy, removing hectic, repetitive, boring work and giving people free time to do the work they really want to do."

"Automation Anywhere has not only my organization but several customers as well, particularly the organizations from the automobile industry, benefitted in their vision to transform their business objective towards the path of digital transformation."

"The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows."

"The benefits include a reduction in tedious tasks and manual handling of tasks and time savings."

"The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good."

"We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere."

"We are getting some phenomenal straight through processing, so we took what would have taken 30 to 35 people and are able to do that a little bit more accurately with about six."

"One thing that I want to highlight AA for is their security standards."

More Automation Anywhere pros

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"The main feature for us is incident management, as it assists me in knowing my assignments because we have group assignments and when we go to the group assignment they can assign it to me there."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"My advice to others considering Ivanti Neurons for ITSM is that it is a good platform to obtain comprehensive help in one location, and users can utilize this platform comfortably."

More Ivanti ITSM pros

"Helps us be more flexible in how we deliver applications."

"Liquidware Labs ProfileUnity with FlexApp is a valid third-party solution that seems to be primed to hit a sweet spot in the market."

Cons

"Automation Anywhere could benefit from more in-person support, as they currently maintain only a virtual presence."

"PDF extraction and cognitive automation need improvement."

"Automation Anywhere can be improved in terms of complex logic implementation."

"The AI is very important, and they are starting to use AI. They could continue to develop it out."

"The IQ Bots have a lot of room for improvement in terms of accuracy level. We need to improvise a lot. I'm facing another big challenge with one of the use cases. We raised a ticket and did multiple follow-ups with support, but the accuracy still isn't up to the mark."

"Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere."

"The initial setup was a bit difficult and took more time than expected."

"For beginners learning Automation Anywhere, there should be predefined templates to start creating a task bot. Instead of dragging and dropping action commands and doing error handling, there should be predefined templates that they can directly use."

More Automation Anywhere cons

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"Currently, the solution only supports SOAP web services, but a REST interface is on the roadmap and has been confirmed for mid-next year."

"The patching for non-Windows OSes such as Linux is poor."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

More Ivanti ITSM cons

"I tried to install all components on one server with limited resources and that kinda failed."

"The overall install process seems simple but many times just doesn't work."

Pricing and Cost Advice

"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."

"The product’s pricing is reasonable."

"I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive."

"Pricing is affordable and I would recommend beginning with the Starter Package."

"Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure."

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."

More Automation Anywhere pricing and cost advice

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

919,894 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Manufacturing Company

11%

Outsourcing Company

11%

Financial Services Firm

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	564

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	8

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devi...

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

Ask a question

Earn 20 points

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs Ivanti ITSM

Compared 8% of the time

JIRA Service Management vs Ivanti ITSM

Compared 5% of the time

BMC Helix ITSM vs Ivanti ITSM

Compared 3% of the time

OpenText Operations Orchestration vs Ivanti ITSM

Compared 3% of the time

Zenphi vs Ivanti ITSM

Compared 3% of the time

More Ivanti ITSM Competitors

Horizon 8 vs Liquidware Labs ProfileUnity

Compared 51% of the time

More Liquidware Labs ProfileUnity Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Ivanti ITSM

October 2026

Download Ivanti ITSM product report

Buyer's Guide

Liquidware Labs ProfileUnity

October 2026

Download Liquidware Labs ProfileUnity product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

HEAT Service Management, Ivanti Automation

ProfileUnity

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

Liquidware

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

What are the standout features of Ivanti ITSM?

Self-Service Portal: Empowers users to resolve common issues independently.
Automation and AI: Drives efficiency with automated workflows and AI integration.
Service Catalog: Provides a structured offering of service requests and solutions.
Ticketing System: Streamlines incident tracking and resolution processes.
Patch Management: Ensures up-to-date and secure IT environments.

What benefits and ROI should users look for?

Customizability: Enables adaptation to specific IT needs.
Cost Efficiency: Offers scalable solutions without excessive costs.
Third-Party Integration: Facilitates seamless interaction with existing tools.
User-Friendly Interface: Simplifies adoption and day-to-day use.
Scalability: Supports growing and diverse IT requirements.

Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

Ivanti

Liquidware Labs ProfileUnity enhances digital workspace management, offering user environment management and application deployment solutions tailored for enterprises seeking flexibility and efficiency.

ProfileUnity provides comprehensive user profile and policy management, delivering seamless workspace transitions across devices and reducing time and costs. Its software ensures user settings and data continuity, easing the migration to modern desktop environments. Enterprises benefit from effective user experience personalization and robust security features.

What are the key features?

Profile Management: Ensures consistency in user settings across different devices and platforms.
Application Rights Management: Controls user access to applications, enhancing security.
Context-Aware Policies: Adjusts user environments based on location, device, or network.
FlexApp Technology: Simplifies the deployment of applications, reducing operational strain.

What benefits and ROI can companies expect?

Cost Reduction: Lowers administrative overhead by streamlining profile management tasks.
Increased Productivity: Enhances user satisfaction with personalized desktop experiences.
Security Improvements: Protects sensitive data through precise access controls.

ProfileUnity is implemented across industries like healthcare, finance, and education, streamlining processes and ensuring compliance by providing adaptable and secure user environments. Its deployment in these fields highlights its ability to enhance operational efficiency while maintaining a high level of data security.

Liquidware

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

The Royal College of Physicians, Trinity College, University of California at Santa Barbara, University of Maryland, University of Pennsylvania, University of Western Ontario, Vanderbilt University, Wellesley College, United States Air Force, US Coast Guard, US Department of Transportation, US Dept Of Energy, US Marine Corps Quantico, US Navy, Limited Brands Inc., Macys, McDonald's Corporation, OfficeMax, PetSmart Inc., Arden Jewelry Mfg. Co, Decarie Motors, Harley-Davidson Inc., Heritage Tractor, Hyundai Heavy Industries, Iceland Food Ltd, Kraft Foods

Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in Help Desk Software. Updated: October 2026.

DOWNLOAD NOW

919,894 professionals have used our research since 2012.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.