Ivanti Neurons for ITSM vs SysAid comparison

Ivanti and SysAid are both solutions in the Help Desk Software category. Ivanti is ranked #14 with an average rating of 8.3, while SysAid is ranked #26. Ivanti holds a 2.2% mindshare in HDS, compared to SysAid’s 1.7% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 90% of SysAid users who would recommend it.

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,793 Views
1,488 Comparison Views

92% willing to recommend

SysAid

Read 10 SysAid reviews

1,355 Views
1,003 Comparison Views

90% willing to recommend

Ivanti Neurons for ITSM

SysAid

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SysAid and Ivanti Neurons for ITSM compete in the IT service management category. SysAid seems to have the upper hand due to its flexible deployment options, competitive pricing, and strong customer support.

Features: SysAid offers extensive customizability, allowing modifications from front-end to back-end integrations. Its BI Analytics module provides quick insights into operations, and a self-service portal simplifies user interactions. Ivanti Neurons for ITSM features powerful AI-driven hyper-automation, including self-healing capabilities and seamless cloud enhancements, with a robust ticketing system catering to ITSM & ITAM needs.

Room for Improvement: SysAid's knowledge base needs graphical and segmentation enhancements, while advanced role-based security and flexible reporting tools are also necessary. Ivanti Neurons for ITSM could improve self-service customization, mobile functionality, and integration with other platforms, alongside better language localization and UI simplification.

Ease of Deployment and Customer Service: SysAid supports on-premises, private cloud, and public cloud deployments, alongside efficient technical and community support. Ivanti Neurons for ITSM supports on-premises and hybrid cloud deployments and provides 24/7 customer service but might benefit from improved customer support feedback.

Pricing and ROI: SysAid is recognized for competitive pricing, emphasizing cost-effectiveness and high ROI, often achieved within the first year through operational efficiencies. Ivanti Neurons for ITSM is perceived as more expensive, offering a per-user subscription model with additional costs for professional services, which may not suit small businesses despite positive ROI reports.

To learn more, read our detailed Ivanti Neurons for ITSM vs. SysAid Report (Updated: March 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. SysAid

March 2026

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Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

14th

Ranking in IT Service Management (ITSM)

13th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

SysAid

Ranking in Help Desk Software

26th

Ranking in IT Service Management (ITSM)

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.2%, up from 2.1% compared to the previous year. The mindshare of SysAid is 1.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Ivanti Neurons for ITSM	2.2%
SysAid	1.7%
Other	96.1%

Help Desk Software

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is easy to use and has a user-friendly interface"

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"It is easy to set up."

"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"This is an excellent alternative to ServiceNow for smaller companies."

More Ivanti Neurons for ITSM pros

"The only way we could have managed that growth was by having an application like SysAid."

"Overall the administrative side does save you costs in terms of resources and time."

"The simplicity of the solution is excellent."

"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."

"SysAid is more user-friendly, and its configuration is easier than other tools."

"The solution can scale."

"It tracks everything that the technicians are doing. We can account for time and manage resources."

"The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow."

More SysAid pros

Cons

"Currently, the solution only supports SOAP web services, but a REST interface is on the roadmap and has been confirmed for mid-next year."

"Configuration requirements are extensive, even in basic Service Desk processes."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

More Ivanti Neurons for ITSM cons

"The automation needs improvement. The workflow has some improvements to do."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it."

"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

"The solution needs to improve their mobile product."

"The only thing that I would like to see is for them to improve asset management so that it's more usable."

"SysAid has fewer AI features compared to other tools."

"There is a learning curve for the users."

"The administrative side of the user interface could be a little more user-friendly."

More SysAid cons

Pricing and Cost Advice

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"SysAid is a good solution, especially from a pricing perspective."

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"The pricing of SysAid is less than its competitors."

"We saw our investment back at the end of year one."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Educational Organization

Computer Software Company

14%

Comms Service Provider

10%

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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What is your primary use case for Ivanti Neurons for ITSM?

What I appreciate about Ivanti Neurons for ITSM is that we use it for raising and creating change requests for addressing tasks such as server patching, workstation patching, BIOS updates, and driv...

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What advice do you have for others considering Ivanti Neurons for ITSM?

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Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 15% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 6% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 5% of the time

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ServiceNow vs SysAid

Compared 18% of the time

ManageEngine ServiceDesk Plus vs SysAid

Compared 13% of the time

HaloITSM vs SysAid

Compared 11% of the time

Teamwork vs SysAid

Compared 7% of the time

Samanage vs SysAid

Compared 3% of the time

More SysAid Competitors

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

March 2026

Download Ivanti Neurons for ITSM product report

Buyer's Guide

SysAid

February 2026

Download SysAid product report

Also Known As

HEAT Service Management

No data available

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. Whether you're an SMB or an Enterprise, SysAid offers a customizable IT service delivery platform tailored to your unique needs, ensuring optimal performance and ROI at every stage of growth.

SysAid

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Buyer's Guide

Ivanti Neurons for ITSM vs. SysAid

March 2026

Free Report: Ivanti Neurons for ITSM vs. SysAid

Find out what your peers are saying about Ivanti Neurons for ITSM vs. SysAid and other solutions. Updated: March 2026.

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