Ivanti Neurons for ITSM vs SysAid comparison

Ivanti and SysAid are both solutions in the Help Desk Software category. Ivanti is ranked #12 with an average rating of 8.3, while SysAid is ranked #27. Ivanti holds a 1.9% mindshare in HDS, compared to SysAid’s 1.8% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 90% of SysAid users who would recommend it.

Ivanti Neurons for ITSM

Read 18 Ivanti Neurons for ITSM reviews

2,439 Views
2,049 Comparison Views

92% willing to recommend

SysAid

Read 10 SysAid reviews

2,005 Views
1,524 Comparison Views

90% willing to recommend

Ivanti Neurons for ITSM

SysAid

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SysAid and Ivanti Neurons for ITSM compete in the IT service management category. SysAid seems to have the upper hand due to its flexible deployment options, competitive pricing, and strong customer support.

Features: SysAid offers extensive customizability, allowing modifications from front-end to back-end integrations. Its BI Analytics module provides quick insights into operations, and a self-service portal simplifies user interactions. Ivanti Neurons for ITSM features powerful AI-driven hyper-automation, including self-healing capabilities and seamless cloud enhancements, with a robust ticketing system catering to ITSM & ITAM needs.

Room for Improvement: SysAid's knowledge base needs graphical and segmentation enhancements, while advanced role-based security and flexible reporting tools are also necessary. Ivanti Neurons for ITSM could improve self-service customization, mobile functionality, and integration with other platforms, alongside better language localization and UI simplification.

Ease of Deployment and Customer Service: SysAid supports on-premises, private cloud, and public cloud deployments, alongside efficient technical and community support. Ivanti Neurons for ITSM supports on-premises and hybrid cloud deployments and provides 24/7 customer service but might benefit from improved customer support feedback.

Pricing and ROI: SysAid is recognized for competitive pricing, emphasizing cost-effectiveness and high ROI, often achieved within the first year through operational efficiencies. Ivanti Neurons for ITSM is perceived as more expensive, offering a per-user subscription model with additional costs for professional services, which may not suit small businesses despite positive ROI reports.

To learn more, read our detailed Ivanti Neurons for ITSM vs. SysAid Report (Updated: May 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. SysAid

May 2026

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Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SysAid

Ranking in Help Desk Software

27th

Ranking in IT Service Management (ITSM)

24th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 1.9%, down from 2.3% compared to the previous year. The mindshare of SysAid is 1.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Ivanti Neurons for ITSM	1.9%
SysAid	1.8%
Other	96.3%

Help Desk Software

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"Understand that this product is a great investment."

"This is an excellent alternative to ServiceNow for smaller companies."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"The solution's installation depends on its customization. It is easy."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"The main feature for us is incident management, as it assists me in knowing my assignments because we have group assignments and when we go to the group assignment they can assign it to me there."

"Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency."

More Ivanti Neurons for ITSM pros

"The simplicity of the solution is excellent."

"The solution can scale."

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"SysAid is more user-friendly, and its configuration is easier than other tools."

"SysAid provides us with multilayered service management and all of our support pieces integrated into one system, making our service and support systems much more transparent for everyone in the business and helping us deal with resources more flexibly."

"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."

"Overall the administrative side does save you costs in terms of resources and time."

"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."

More SysAid pros

Cons

"They could provide product integration with popular platforms."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

"The user interface must be made simpler and more effective."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"There's a lack of integration with other products. This needs to be improved."

"The support that we're currently getting is just not there."

"Support needs improvement in terms of responsiveness and timeliness."

More Ivanti Neurons for ITSM cons

"The automation needs improvement. The workflow has some improvements to do."

"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."

"The administrative side of the user interface could be a little more user-friendly."

"The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."

"We would like them to approve the security functionalities, e.g., management security features."

"There is a learning curve for the users."

"Currently, SysAid does not have a mobile application."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."

More SysAid cons

Pricing and Cost Advice

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"SysAid is a good solution, especially from a pricing perspective."

"We saw our investment back at the end of year one."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"The pricing of SysAid is less than its competitors."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Healthcare Company

Construction Company

16%

Financial Services Firm

12%

Comms Service Provider

11%

Computer Software Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 13% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 7% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 6% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 5% of the time

Zoho Desk vs Ivanti Neurons for ITSM

Compared 3% of the time

More Ivanti Neurons for ITSM Competitors

ServiceNow vs SysAid

Compared 16% of the time

ManageEngine ServiceDesk Plus vs SysAid

Compared 11% of the time

HaloITSM vs SysAid

Compared 8% of the time

BMC Helix ITSM vs SysAid

Compared 6% of the time

JIRA Service Management vs SysAid

Compared 3% of the time

More SysAid Competitors

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

May 2026

Download Ivanti Neurons for ITSM product report

Buyer's Guide

SysAid

April 2026

Download SysAid product report

Also Known As

HEAT Service Management

No data available

Overview

Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.

Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog, seamless patch and asset management, and advanced incident handling capabilities, it caters to diverse operational needs. Its intuitive interface supports device management across platforms, enhancing productivity through automatic updates. While valuable for its cost-effectiveness and stability, users note areas for improvement, particularly in non-Windows patching, integration versatility, and regional support.

What are the key features?

Hyper-Automation: Leverages AI for efficient task automation and problem-solving.
Service Catalog: Provides a diverse range of predefined service templates for easy access.
Incident Management: Streamlines ticket handling and resolution processes.
Patch Management: Enhances system security with automated patch deployment.
Cloud Neurons: Offers productivity tools with automatic updates to services.

Which benefits do customers look for?

Cost-Effectiveness: Provides stable and affordable service management solutions.
Enhanced Productivity: Increases efficiency with automated processes and updates.
Ease of Use: Facilitates device management with an intuitive interface across platforms.
Flexibility: Adapts to different organizational configurations and needs.

Ivanti Neurons for ITSM is widely implemented across service desks as an ITIL 4-certified system, supporting workflows like server patching, remote access, and incident handling. It aids digital transformation in HR and finance, being user-friendly for end-users while allowing deep configurability for managers. Key sectors benefiting include IT, HR, and finance, where it supports task-specific needs with specialized functionalities.

Ivanti

SysAid offers an adaptable IT management platform with customizable workflows, asset management, and seamless application integration, catering to departments such as HR, payroll, and finance.

SysAid provides tools for incident, request management, and a CMDB to support departments through efficient processes. It features a self-service portal and knowledge base, enhancing user experience by promoting autonomy. It allows for easy customization and features a scalable system that adjusts to enterprise needs. SysAid supports educational institutions, airlines, and a variety of sectors by streamlining communication through calls and emails.

What are SysAid's Important Features?

Intuitive Interface: Offers a user-friendly design that simplifies navigation.
Customizable Workflows: Enables users to tailor processes to their specific requirements.
Robust Self-Service Portal: Empowers users to resolve issues independently.
Comprehensive Asset Management: Tracks and manages assets efficiently.
Reporting Tools: Provides extensive data analysis and visualization capabilities.
Knowledge Base: Supports access to information for problem-solving.
Integration Capabilities: Allows seamless connection with other applications.

What Benefits and ROI Should Users Look For?

Ease of Customization: Adapt workflows and interfaces with minimal effort.
Scalability: Supports growth and changes in enterprise infrastructure.
Effective Technical Support: Ensures reliable assistance for troubleshooting issues.
Transparency: Enhances visibility into service management and asset tracking.

SysAid is utilized across different industries for IT, HR, facilities, and finance needs. Its primary role is in incident and request management and knowledge sharing, with asset inventory and CMDB functionalities aiding internal communication. It is implemented in sectors like education and aviation to streamline operational processes.

SysAid

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Buyer's Guide

Ivanti Neurons for ITSM vs. SysAid

May 2026

Free Report: Ivanti Neurons for ITSM vs. SysAid

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