Ivanti Neurons Patch for Intune vs Quest KACE Systems Management Appliance (SMA) comparison

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons Patch for In...

Ranking in Patch Management

13th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Quest KACE Systems Manageme...

Ranking in Patch Management

10th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of July 2025, in the Patch Management category, the mindshare of Ivanti Neurons Patch for Intune is 1.6%, down from 3.3% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

DddGgggg

Information Technology System Engineer at DRÄXLMAIER Group

Allows us to set maintenance windows and deliver patches

We can set a maintenance window and push the patch. I prefer writing scripts, doing software deployment, pushing it, and distributing applications in servers for the corner of the whole location. We download patches from Ivanti, and it collaborates with more than 700 products. For third-party applications, we download the patches, set a role in our environment, and push it using the maintenance window time and activation date. For software deployment, we receive the service request to install and prepare scripts and then push it in many locations according and relevant to the service request for each location. The group or collection devices are affected by the policy.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are device management and support for upgrading applications."

"Both in terms of features and operations, this is a good solution."

"It is very easy to use, as well as extremely efficient and accurate."

"I like the product's Peer to Peer patching feature."

"We can set a maintenance window and push the patch."

"Ivanti Patch's most valuable features are the patch module and the package distribution."

"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."

"The solution is a good product and I have heard that the interface is more friendly than that of Windows."

More Ivanti Neurons Patch for Intune pros

"Overall, I rate the solution ten out of ten."

"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."

"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."

"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."

"I am impressed by the service desk ticketing and asset management."

"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."

"Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."

"The product's support and configuration need to improve. It needs to be more scalable."

"In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing."

"Ivanti Patch could be improved with better integration with other cloud solutions."

"I would like to have better support for the application."

"Ivanti Neurons Patch for Intune needs to improve stability. We had issues with patching."

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."

"The reports have to show the compliance level of the patching, which Ivanti does not provide."

More Ivanti Neurons Patch for Intune cons

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."

"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."

"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."

"Paying for the product should come with full and extended training anytime it is needed."

"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."

"I've had some issues with patch catalogue."

"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The solution is expensive compared to other products."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"The license can get expensive if you have a lot of nodes."

"The solution is affordable."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"We pay annually for technical support."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

12%

Financial Services Firm

Healthcare Company

University

11%

Computer Software Company

10%

Government

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Patch for Windows?

We use the solution for security patching of Windows devices.

What needs improvement with Ivanti Patch for Windows?

In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite ...

What advice do you have for others considering Ivanti Patch for Windows?

The only downside I found regarding technical support was the time zone difference. Since we are two hours behind, we occasionally had to wait until the next morning for assistance. I would rate th...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

What is your primary use case for Quest KACE Systems Management?

The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.

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Product Reports

Patch Management

Download Ivanti Neurons Patch for Intune product report

Quest KACE Systems Management Appliance (SMA)

Download Quest KACE Systems Management Appliance (SMA) product report

Quest KACE Systems Management Appliance (SMA) report

Also Known As

Ivanti Patch for Windows, Patch for Windows, Shavlik Patch for Windows

Dell KACE Systems Management

Overview

Better protect against threats that stem from vulnerabilities in third-party applications.

Improve protection against threats that stem from vulnerabilities in third-party applications by extending Intune with risk-based third-party patch publishing – without any additional infrastructure.

Ivanti

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Sample Customers

Presbyterian Church

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)