JIRA Portfolio and ServiceNow Strategic Portfolio Management are key players in portfolio management software. ServiceNow has the upper hand due to its superior integration options and comprehensive data visibility, which appeals to larger organizations with complex project demands.
Features: JIRA Portfolio is renowned for its customized dashboard capabilities, centralized database for ticket management, and Kanban management simplicity. ServiceNow offers robust project management tools, ease in creating dashboards, and extensive integration with other platforms, making it a versatile choice for strategic goal tracking.
Room for Improvement: JIRA Portfolio needs enhancements in interface usability, intuitive querying, and better reporting capabilities. Users also request improved integration and simpler project management interfaces. ServiceNow requires cost reduction and simpler initial setups, with a call for more developments in its financial and integration management.
Ease of Deployment and Customer Service: JIRA Portfolio provides flexible deployment but can present setup challenges, with mixed user experiences in technical support. ServiceNow users experience consistent support but note potential delays. Both products support similar environments but JIRA may require more internal management resources.
Pricing and ROI: JIRA Portfolio features competitive entry-level pricing; however, scalability can become costly with additional features. It’s known for quick deployment and agility in smaller organizations. ServiceNow’s pricing suits larger enterprises. While its integration features justify costs, longer setup delays can hinder ROI.
The tool provides tracking for projects and activities, with detailed insights into which team members worked on activities and the time invested in each task.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
The support was good with no challenges.
We are satisfied with the support from our provider.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
In terms of scalability, I would give JIRA Portfolio a ten out of ten.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
In comparison to Planisware, it is very stable.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
Making the report creation process faster and easier with drag-and-drop features would be beneficial.
The setup process for JIRA Portfolio is complex.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
If the documentation could be improved to make understanding the basics easier, that would be beneficial.
It is not considered expensive in the market.
If a company is prepared to get a return on the investment, the price is worth it.
A pricing model adjustment is needed for better alignment with customer usage.
It's a bit costly currently.
The reporting feature is comprehensive and easy to use, which aids in planning and forecasting.
The cloud accessibility and quick task creation capabilities make collaborating with the tool a great feature for working with my team.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 6.0% |
| JIRA Portfolio | 1.2% |
| Other | 92.8% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 12 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
Jira Portfolio is an agile roadmapping tool designed to help teams build plans, envision the big picture, track progress, and share the process with stakeholders.
Jira Portfolio is planned based. A plan in Portfolio is a complete view of the tasks, teams, and release dates for your Jira projects.
Once you start to create a plan, there are three main factors you need to define:
With Jira Portfolio, you can create a visual timeline to gain visibility across each of your teams and projects in a single place from a granular level and review cross-team and cross-project dependencies to prevent bottlenecks. This visibility can help you plan realistic release dates and manage your team’s capacity. The solution allows you to try out different scenarios with your roadmap and resources to help guide your decision making. Once you have a solid plan, you can easily integrate with Jira Software and commit your changes.
Jira Portfolio allows managers to easily add team members. The tool’s powerful scheduling algorithm assigns tasks to teams while taking priorities and dependencies into account so it can create a realistic forecast for project completion.
Jira Portfolio Benefits
Some of the top benefits of using Jira Portfolio include:
Reviews from Real Users
Jira Portfolio stands out among its competitors for a number of reasons. Two major ones are its roadmap creation tools and its flexibility.
Meeta L., a lead product manager at a tech vendor, says, “The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability.”
Juan P., a senior IT project manager at Avantica, writes, “Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.”
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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