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Kaspersky Endpoint Security Cloud vs Symantec Endpoint Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Companies saved 30% in costs over 7 years with Kaspersky Endpoint Security Cloud, improving economic efficiency and cost management.
Sentiment score
1.0
Symantec Endpoint Detection and Response enhances security, reduces incident response time, saves costs, and increases productivity through its automated features.
 

Customer Service

Sentiment score
5.4
Kaspersky Endpoint Security Cloud support is helpful yet often criticized for slow response times and reliance on knowledge bases.
Sentiment score
6.0
Symantec Endpoint Detection and Response's support is mixed, with effective local help but issues with outsourced assistance post-Broadcom acquisition.
We contacted support, and they answered all questions.
Security Specialist at Carina
They should start offering sessions if there's some critical error occurring, even if someone has to pay for the support.
Supports Engineer at Rawad IT Solutions
 

Scalability Issues

Sentiment score
6.5
Kaspersky Endpoint Security Cloud is highly scalable, efficiently supporting growth despite cumbersome device reassignment processes for subscription changes.
Sentiment score
5.2
Symantec Endpoint Detection and Response is praised for scalability, global presence, and versatile deployment, despite some flexibility concerns.
If you assign a device to a user in Kaspersky Endpoint Security Cloud, you cannot reassign it to another user.
Supports Engineer at Rawad IT Solutions
 

Stability Issues

Sentiment score
7.7
Kaspersky Endpoint Security Cloud is stable, with strong security features, despite occasional issues with updates and support delays.
Sentiment score
6.2
Symantec EDR is mostly stable and reliable, with improved updates, minor bugs, and varying user ratings from seven to nine.
 

Room For Improvement

Kaspersky Endpoint Security Cloud needs enhanced stability, scalability, updates, performance, user-friendly options, support, and automated security features.
Symantec EDR requires improvements in reporting, integration, user interface complexity, scalability, stability, support, and AI-driven analytics.
Recently, there was a company which was attacked by phishing emails, and out of 10, it was only blocking three emails.
Supports Engineer at Rawad IT Solutions
Changes occur without notification or updates from the Kaspersky team, making it difficult to prepare for modifications.
Technical Support Engineer at 64 Network Security Pvt Ltd
 

Setup Cost

Kaspersky Endpoint Security Cloud is moderately priced, offering a flexible licensing model that justifies investment for many businesses.
Symantec EDR pricing varies, influenced by deployment type and endpoints, with mixed user opinions on affordability and value.
 

Valuable Features

Kaspersky Endpoint Security Cloud provides comprehensive security features and efficient integration, with users praising its stability and reliability.
Symantec Endpoint Detection and Response provides comprehensive, scalable, and user-friendly security features with integration, automation, and effective threat protection.
Endpoint Detection and Response functionality includes root cause analysis and device isolation.
Technical Support Engineer at 64 Network Security Pvt Ltd
Kaspersky Endpoint Security Cloud is one of the best, very effective software because of its vulnerability assessment and threat assessments.
Supports Engineer at Rawad IT Solutions
We contacted support, and they answered all questions.
Security Specialist at Carina
 

Categories and Ranking

Kaspersky Endpoint Security...
Ranking in Endpoint Detection and Response (EDR)
26th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
Ransomware Protection (9th)
Symantec Endpoint Detection...
Ranking in Endpoint Detection and Response (EDR)
48th
Average Rating
7.6
Reviews Sentiment
5.9
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Kaspersky Endpoint Security Cloud is 0.7%, up from 0.3% compared to the previous year. The mindshare of Symantec Endpoint Detection and Response is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
Kaspersky Endpoint Security Cloud0.7%
Symantec Endpoint Detection and Response0.7%
Other98.6%
Endpoint Detection and Response (EDR)
 

Featured Reviews

Zunair Aftab - PeerSpot reviewer
Supports Engineer at Rawad IT Solutions
Security features excel while management tools face challenges
Kaspersky Endpoint Security Cloud has proven to be a robust and comprehensive solution for endpoint protection. So far, no major negative features have been observed. However, email security integration with Microsoft 365 has room for improvement. In a recent real-world incident, a company received 10 phishing emails, of which only three were blocked by the system. Enhancing detection accuracy to block 7 or more would significantly improve trust and effectiveness. With the on-premises version, there's a known issue where assigning a device to a new group results in it being auto-assigned back to the previous group. Fixing this bug would greatly streamline device management. Additionally, in the cloud version, once a device is assigned to a user, it cannot be reassigned without deleting the user or the device entirely. It would be far more user-friendly if the platform allowed simple reassignment or de-assignment, returning the device to an "unassigned" state. As for automated behavioral analysis, while current functionality is based on machine learning, upgrading to true AI-powered detection could bring substantial improvements. Ideally, the system should proactively flag potential threats, and offer administrators the option to either allow or block applications based on intelligent risk analysis
YusufAhmed - PeerSpot reviewer
Information Security Specialist at IHV-Nigeria
Easy to use and competitively priced
Honestly, the product needs to continue the way it is, and I feel that everything will be fine. I haven't had any reasons to complain about the product. The product doesn’t offer MDM functionality under its current licensing model. In the future, I want the product to offer MDM. It can allow me to manage my mobile device more efficiently and effectively. Currently, there is a need for a separate license to be added to Symantec Endpoint Detection and Response to be able to use the MDM part. If both are bundled up under the same license, the administration part can be made easier.
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Top Industries

By visitors reading reviews
Comms Service Provider
14%
Manufacturing Company
12%
Computer Software Company
11%
Financial Services Firm
6%
University
9%
Manufacturing Company
8%
Comms Service Provider
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise7
Large Enterprise9
 

Questions from the Community

What do you like most about KasperskyEndpoint Security Cloud?
The product works perfectly to prevent malware in our organization.
What needs improvement with KasperskyEndpoint Security Cloud?
Recent upgrades have occurred, but some customers question why certain options are disabled. Previously these options were functional. Changes occur without notification or updates from the Kaspers...
What is your experience regarding pricing and costs for Symantec Endpoint Detection and Response?
I am not aware of the pricing details, as that falls under the management's responsibility.
What needs improvement with Symantec Endpoint Detection and Response?
While the prices for technical issues in Symantec Endpoint Detection and Response are good, as a partner of Symantec, it is very difficult to sell this product because they have a challenging partn...
 

Overview

Find out what your peers are saying about Kaspersky Endpoint Security Cloud vs. Symantec Endpoint Detection and Response and other solutions. Updated: December 2025.
881,733 professionals have used our research since 2012.