No more typing reviews! Try our Samantha, our new voice AI agent.

Kore.ai vs Microsoft Copilot Studio comparison

Why PeerSpot?
Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Kore.ai
Average Rating
7.8
Number of Reviews
16
Ranking in other categories
AI Agent Builders (7th), AI Customer Experience Personalization (7th), AI Security (8th), AI Customer Support (2nd), AI IT Support (7th)
Microsoft Copilot Studio
Average Rating
8.0
Number of Reviews
6
Ranking in other categories
Chatbot Development Platforms (4th), AI Agent Builders (6th), Business Orchestration and Automation Technologies (22nd)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.
Rajendra Chavda - PeerSpot reviewer
Senior System Administrator at a computer software company with 501-1,000 employees
Automation has reduced CRM workload and now streamlines multi‑agent customer operations
The best feature that Microsoft Copilot Studio offers is its security and compliance. The security and compliance features stand out for me because my data resides in the Microsoft ecosystem, so while agent creation produces output from Claude, GPT, and other sources, my data remains within the Microsoft ecosystem. Microsoft Copilot Studio's governance and security are excellent. In terms of accuracy and reliability of output, Microsoft Copilot Studio is excellent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automate Anywhere can just mimic what a human does."
"The MetaBot is a very good feature that allows me to do things that were not available in earlier versions."
"The solution has helped us increase productivity."
"The product has everything that I want; I don't have to look for another tool to integrate with it."
"The core RPA capability is valuable."
"A cloud deployment typically takes no more than one business day."
"Having no restriction for any single programming language is very useful."
"On a scale of one to ten, I would rate Automation Anywhere a nine."
"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."
"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."
"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."
"Kore.ai has positively impacted our organization by reducing error rates from around fifteen to twenty percent to just two to three percent after implementation."
"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."
"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."
"Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform."
"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."
"Microsoft Copilot Studio has helped enhance my development process quite a lot."
"The integration part in Microsoft Copilot Studio is something I really appreciate because it's very easy to integrate with anything, and the main reason we chose this Studio is its simplicity in developing and building workflows and interconnecting things, especially when it comes to public cloud; life is quite easy."
"Starting with Microsoft Copilot Studio for product projects, especially for POC and MVP, accelerates the creation and demonstration to clients, helping them interact with and understand the solution before discussing further improvements."
"We have achieved approximately 60 to 70% productivity gain using Microsoft Copilot Studio."
"The use case involves intelligent code assistance, UI, UX, and integration parts."
"Microsoft Copilot Studio positively impacts my organization by reducing resources, allowing us to use a single Microsoft Copilot Studio agent instead of ten staff members."
 

Cons

"Having better documentation that is more openly available would help. Often, it feels necessary to contact someone or search for documentation that is stored behind a login or in another location. It would be beneficial to have one centralized place for everything."
"As far as stability is concerned, there have been some challenges."
"Getting buy-in was a major challenge because of the various people not aware of the technologies moving and getting buy-in from top management is a challenge."
"I would like to leverage the AI component without the requirement to know a coding language, such as Python."
"AI would enable improved automation and faster training times that would be reduced from one month to one week."
"Sometimes, the recorder from Automation Anywhere does not work well and is inaccurate. This should be improved."
"When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance."
"The object cloning that exists cannot capture 80 percent of the objects that we need it to capture."
"I rated Kore.ai eight out of ten because of the potential for these additional improvements."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."
"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."
"This is a regret for me."
"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."
"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
"The price for Microsoft Copilot Studio can definitely be improved, as small organizations find it very difficult to manage the subscription."
"I feel that the pricing and licensing methods of Microsoft Copilot Studio are not very conducive."
"For analytics, I prefer using the Power BI platform instead of Microsoft Copilot Studio."
"While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an area that needs improvement."
"Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft."
 

Pricing and Cost Advice

"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."
"Automation Anywhere pricing and licensing are competitive compared to the other automation vendors."
"It is not cheap, but we are able to get an ROI."
"UiPath is exceptionally more expensive than Automation Anywhere. UiPath is far ahead of its competition, but in terms of finances, Automation Anywhere offers better value and is more effective for organizations seeking cost-effective solutions."
"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."
"We were paying approximately $30,000 for a year license."
"The cost for scalability is much cheaper than developing a new system."
Information not available
Information not available
report
Use our free recommendation engine to learn which AI Agent Builders solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
12%
Manufacturing Company
12%
Construction Company
11%
Retailer
8%
Financial Services Firm
16%
Manufacturing Company
13%
Comms Service Provider
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Kore.ai?
The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...
What needs improvement with Kore.ai?
Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone...
What is your primary use case for Kore.ai?
Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties. ...
What needs improvement with Microsoft Copilot Studio?
While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an...
What is your primary use case for Microsoft Copilot Studio?
Microsoft Copilot Studio is implemented for different scenarios, including straightforward and common scenarios. Howe...
What advice do you have for others considering Microsoft Copilot Studio?
The predictive analytics features in Microsoft Copilot Studio are rated at the highest level because there is the abi...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Leading banks & Enterprise Companies
Information Not Available
Find out what your peers are saying about Kore.ai vs. Microsoft Copilot Studio and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.