Glean Platform vs Kore.ai comparison

Why PeerSpot?

Glean and Kore.ai are both solutions in the AI Agent Builders category. Glean is ranked #4 with an average rating of 8.5, while Kore.ai is ranked #7 with an average rating of 7.9. Additionally, 100% of Glean users are willing to recommend the solution, compared to 93% of Kore.ai users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Glean Platform and Kore.ai based on real PeerSpot user reviews.

Find out in this report how the two AI Agent Builders solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Glean Platform vs. Kore.ai Report (Updated: September 2026).

Buyer's Guide

Glean Platform vs. Kore.ai

September 2026

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Helped 919,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2810748

Analyst at a financial services firm with 1,001-5,000 employees

Creating low-code agents has transformed policy queries and now saves employees hours daily

What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."

"With RPA, specifically with Automation Anywhere, it has really helped us engage with those clients and achieve the results that they want."

"We automated these processes so they will be processed automatically, and users will get the end result for validation—it is basically time-saving for them."

"Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."

"We are using all of the features and all are important and valuable but the automation and flexibility are the things which make the product work as a solution for us."

"It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent."

"I like Automation Anywhere's cloud-based nature. You don't need any on-prem infrastructure to host it."

"The tool is very easy to use and mostly user-friendly. I like that when using it I don't need much expertise."

More Automation Anywhere pros

"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."

"Life became so easy when we started using Glean Platform."

"Glean Platform offers excellent user interface design and integration capabilities with other platforms."

"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."

"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."

"Glean Platform has increased productivity by at least one hundred hours per week for my organization."

"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."

More Glean Platform pros

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"Kore.ai has positively impacted our organization by reducing error rates from around fifteen to twenty percent to just two to three percent after implementation."

"Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."

"The best feature of Kore.ai is that it is a cost-saving tool because when we use IVR, we have to assign agents at the backend, but using Kore.ai, we can automate all of those functions."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

More Kore.ai pros

Cons

"We have still not explored Automation Anywhere to its full potential, so I will restrict myself from commenting on improvement areas at this time."

"The interface is not intuitive for business users who are used to seeing the process on a flow chart, like a Visio workflow diagram. This may be because of the nature of the way the interface is structured and the way the functions are built in list type of format."

"We have observed that AA gets locked sometimes."

"The Automation Anywhere University courses have helped us, but it could improve some things, like how the courses are designed."

"We would like to see more capability for integration and more customization available with some features."

"My experience with pricing, setup cost, and licensing has been mixed."

"Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities."

"I could not say it's a stable product, because when you move in the market, there are many companies are there."

More Automation Anywhere cons

"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."

"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."

"There are multiple ways in which Glean Platform can be improved."

"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."

"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."

"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."

More Glean Platform cons

"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."

"I rated Kore.ai eight out of ten because of the potential for these additional improvements."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

"I rated Kore.ai an 8 out of 10 because additional features could be added to it."

"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."

"In my experience, Kore.ai is not stable."

More Kore.ai cons

Pricing and Cost Advice

"Automation Anywhere's pricing is significantly higher than other RPA solutions."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

"Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year."

"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."

"We purchase on a bot basis. Our costs are approximately $5,000."

"Automation Anywhere is costlier than the general competition. That is aligned with the share of the market it has."

"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."

More Automation Anywhere pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

15%

Outsourcing Company

14%

Manufacturing Company

11%

Comms Service Provider

Outsourcing Company

12%

Manufacturing Company

12%

Construction Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	564

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Glean Platform?

My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there wa...

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What needs improvement with Glean Platform?

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or somethi...

See all answers

What is your primary use case for Glean Platform?

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-d...

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What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...

See all answers

What needs improvement with Kore.ai?

Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone...

See all answers

What is your primary use case for Kore.ai?

Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties. ...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Elastic Search vs Glean Platform

Compared 9% of the time

Claude for Enterprise vs Glean Platform

Compared 8% of the time

Breaking IT OpenClaw vs Glean Platform

Compared 6% of the time

Microsoft Copilot Studio vs Glean Platform

Compared 6% of the time

Gemini Enterprise Agent Platform vs Glean Platform

Compared 4% of the time

More Glean Platform Competitors

NICE CXone vs Kore.ai

Compared 9% of the time

Ada vs Kore.ai

Compared 9% of the time

AGAT Software Pragatix AI Firewall vs Kore.ai

Compared 8% of the time

Microsoft Copilot Studio vs Kore.ai

Compared 6% of the time

Jamf School vs Kore.ai

Compared 5% of the time

More Kore.ai Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Glean Platform

October 2026

Download Glean Platform product report

Buyer's Guide

Kore.ai

October 2026

Download Kore.ai product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Glean Work AI Platform

No data available

Interactive Demo

Automation Anywhere

Demo not available

Glean

Demo not available

Kore.ai

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Glean Platform harnesses cutting-edge technology to empower organizations, bridging data access gaps and enhancing productivity through its advanced search and knowledge capabilities.

Glean Platform transforms how organizations operate by integrating powerful search functions with intelligent knowledge management tools. It empowers users to locate and utilize information efficiently, fostering a more connected work environment. Its dynamic capabilities provide seamless integration, enabling users to access critical data swiftly, thus driving informed decision-making processes within teams. Designed for scalability, Glean Platform adapts to varying enterprise needs, ensuring customized solutions that align with business objectives.

What features does Glean Platform offer?

Intelligent Search: Delivers precise search results tailored to user queries.
Knowledge Graph: Visualizes connections between data for better insights.
Seamless Integration: Works with a wide range of existing tools and applications.
Security Controls: Protects data with robust security features.

What are user benefits and ROI?

Increased Productivity: Reduces time spent searching for information.
Enhanced Collaboration: Facilitates knowledge sharing across teams.
Scalability: Grows with the organization’s evolving needs.
Improved Decision-Making: Provides access to real-time information.

In industries like finance and healthcare, Glean Platform aids in streamlining operations by offering tailored data solutions that adhere to specific compliance standards. By facilitating efficient information retrieval, it supports critical tasks such as data analysis and regulatory reporting.

Glean

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

Leading banks & Enterprise Companies

Buyer's Guide

Glean Platform vs. Kore.ai

September 2026

Free Report: Glean Platform vs. Kore.ai

Find out what your peers are saying about Glean Platform vs. Kore.ai and other solutions. Updated: September 2026.

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