Glean Platform vs Kore.ai comparison

Why PeerSpot?

Glean and Kore.ai are both solutions in the AI Agent Builders category. Glean is ranked #4 with an average rating of 8.5, while Kore.ai is ranked #7 with an average rating of 7.9. Additionally, 100% of Glean users are willing to recommend the solution, compared to 93% of Kore.ai users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Glean Platform and Kore.ai based on real PeerSpot user reviews.

Find out in this report how the two AI Agent Builders solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Glean Platform vs. Kore.ai Report (Updated: August 2026).

Buyer's Guide

Glean Platform vs. Kore.ai

August 2026

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Helped 912,930 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Ananya Bl

Data Analyst at Capgemini

Daily orchestration of complex ai workflows has boosted my research and automation capabilities

Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."

"With Automation Anywhere, our clients can get their work done fast and in an automated manner."

"The most valuable feature, which was launched last year, is Automation Co-Pilot. Microsoft has a co-pilot, but it's only for Word, Excel, Outlook, and PowerPoint. But Automation Anywhere offers a co-pilot that is suitable for Salesforce, Genesys, Atlassian, and other contact center and standard applications. This is a game-changing feature for Automation Anywhere..."

"Recorders and Bot Insights are very valuable features."

"When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."

"The vision and the journey Automation Anywhere is on is phenomenal."

"It frees individuals up from mundane tasks so they can concentrate on being more active and creative other things that they need to do."

"In Automation Anywhere we liked the drag-and-drop and easily stitching the recording of mouse control and keyboard controls."

More Automation Anywhere pros

"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."

"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."

"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."

"Life became so easy when we started using Glean Platform."

"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."

"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."

"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."

"Glean Platform offers excellent user interface design and integration capabilities with other platforms."

More Glean Platform pros

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."

"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."

More Kore.ai pros

Cons

"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."

"I could not say it's a stable product, because when you move in the market, there are many companies are there."

"I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool."

"A2019 is less stable than the previous versions."

"I would like to have a bot as a service platform on AA Cloud. This would minimize the installation process, and we wouldn't need to have all the hardware to support the platform in-house."

"The initial setup was a bit difficult and took more time than expected."

"For beginners learning Automation Anywhere, there should be predefined templates to start creating a task bot. Instead of dragging and dropping action commands and doing error handling, there should be predefined templates that they can directly use."

"With Citrix, we need a dedicated server to work with it. This has become complicated, as it is not easy to pull all the systems together into one place. It would be better if the Automation Anywhere team could make this easy and simple."

More Automation Anywhere cons

"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."

"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."

"There are multiple ways in which Glean Platform can be improved."

"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."

"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."

"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."

More Glean Platform cons

"In my experience, Kore.ai is not stable."

"In support, the team is not the greatest, but it works."

"This is a regret for me."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."

"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."

"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."

"We sometimes faced challenges with the integration process due to a lack of in-depth knowledge in the documentation."

More Kore.ai cons

Pricing and Cost Advice

"I don't agree with the IQ Bot licensing costs, which depends on the consumption of the document rather than per bot or user. This is confusing for me, because most of the cases for us in a possible future scenario, there would be a lot of invalid data to be scanned to get to real data. E.g., we would have to supply approximately 100 pages of scanned data to extract two pages of original data. In these type of cases, the IQ Bot might be a costly venture."

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"It's the best RPA tool, but the pricing could be improved."

"The cost is anywhere between $10,000 and $100,000."

"It depends. For example, for my group, we are centralizing the infrastructure in Paris. Our contract is signed with Automation Anywhere in France. The currency and the pricing of Automation Anywhere in France can appear beneficial and interesting for Germany and Scandinavian countries, but when we share our infra and are internally charging other countries such as Poland, Brazil, or some other country with a lower currency value as compared to Euro, it becomes less beneficial. They would prefer to sign the contract directly with Automation Anywhere because they will benefit from a price that is as per their local market."

"Automation Anywhere has an advantage in terms of licensing. It is more cost-efficient compared to all other RPA platforms. It is a recommended solution when clients need a cost-efficient automation tool to perform unattended automation."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."

More Automation Anywhere pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

10%

Financial Services Firm

16%

Outsourcing Company

14%

Manufacturing Company

11%

Comms Service Provider

Manufacturing Company

12%

Construction Company

11%

Outsourcing Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Glean Platform?

My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there wa...

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What needs improvement with Glean Platform?

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or somethi...

See all answers

What is your primary use case for Glean Platform?

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-d...

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What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...

See all answers

What needs improvement with Kore.ai?

Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone...

See all answers

What is your primary use case for Kore.ai?

Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties. ...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Elastic Search vs Glean Platform

Compared 11% of the time

Claude for Enterprise vs Glean Platform

Compared 8% of the time

Breaking IT OpenClaw vs Glean Platform

Compared 7% of the time

n8n vs Glean Platform

Compared 7% of the time

Amazon Kendra vs Glean Platform

Compared 4% of the time

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NICE CXone vs Kore.ai

Compared 10% of the time

Ada vs Kore.ai

Compared 10% of the time

AGAT Software Pragatix AI Firewall vs Kore.ai

Compared 9% of the time

Agentforce vs Kore.ai

Compared 7% of the time

Vinculum Solutions VIN PIM Product Information Management vs Kore.ai

Compared 5% of the time

More Kore.ai Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Glean Platform

September 2026

Download Glean Platform product report

Buyer's Guide

Kore.ai

September 2026

Download Kore.ai product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Glean Work AI Platform

No data available

Interactive Demo

Automation Anywhere

Demo not available

Glean

Demo not available

Kore.ai

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Glean Platform harnesses cutting-edge technology to empower organizations, bridging data access gaps and enhancing productivity through its advanced search and knowledge capabilities.

Glean Platform transforms how organizations operate by integrating powerful search functions with intelligent knowledge management tools. It empowers users to locate and utilize information efficiently, fostering a more connected work environment. Its dynamic capabilities provide seamless integration, enabling users to access critical data swiftly, thus driving informed decision-making processes within teams. Designed for scalability, Glean Platform adapts to varying enterprise needs, ensuring customized solutions that align with business objectives.

What features does Glean Platform offer?

Intelligent Search: Delivers precise search results tailored to user queries.
Knowledge Graph: Visualizes connections between data for better insights.
Seamless Integration: Works with a wide range of existing tools and applications.
Security Controls: Protects data with robust security features.

What are user benefits and ROI?

Increased Productivity: Reduces time spent searching for information.
Enhanced Collaboration: Facilitates knowledge sharing across teams.
Scalability: Grows with the organization’s evolving needs.
Improved Decision-Making: Provides access to real-time information.

In industries like finance and healthcare, Glean Platform aids in streamlining operations by offering tailored data solutions that adhere to specific compliance standards. By facilitating efficient information retrieval, it supports critical tasks such as data analysis and regulatory reporting.

Glean

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

Leading banks & Enterprise Companies

Buyer's Guide

Glean Platform vs. Kore.ai

August 2026

Free Report: Glean Platform vs. Kore.ai

Find out what your peers are saying about Glean Platform vs. Kore.ai and other solutions. Updated: August 2026.

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