Feb 13, 2025
Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....
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In 24 months, after you've deployed the tool and you've got a lot of good validated data, you're probably looking at consolidating and saving your organization ongoing savings that is equatable to how much the tool would cost you on a yearly basis.
The ROI is seen more on the optimization side and the ability to map applications comprehensively rather than direct cost savings.
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
The support includes engagement from Technical Advisable Management, who helps us understand and utilize new product features effectively.
Sometimes the challenges with the first level that you actually speak to, they don't understand the problem.
For support, I'll probably give them a seven.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
I've never seen any issues with being able to scale up or scale down the capabilities of the solution at all.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
ServiceNow's scalability is very good as it can be deployed in each environment.
We've had issues where we've had to go back to SAP and ask for help with issues that we've had with core capabilities that were supposed to be there but weren't working.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
They should implement their ticketing system natively within the application instead of relying on email.
A default framework would provide a base that organizations can quickly adopt and customize, reducing the time and effort spent on adoption.
The challenge with support was probably the response time.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
There is a need for bug or error tracking in ServiceNow.
It cost me $91,000 a year for 300 applications.
Our usage and costs depend on the number of applications, and as the number of applications grows, so does the cost.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
It ensures cost optimization by identifying duplicate applications and stopping unnecessary application onboarding.
Being able to do the lineage all the way through so that each one of those you can pull them out into their component parts to determine exactly which areas you need to resolve, fix, plan, or build a strategy around.
When you align it or map it to your business capabilities, this is how you identify duplication of technologies in your business.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Mindshare (%) |
|---|---|
| LeanIX | 7.7% |
| Sparx Systems Enterprise Architect | 8.9% |
| SAP PowerDesigner | 7.3% |
| Other | 76.1% |
| Product | Mindshare (%) |
|---|---|
| ServiceNow | 14.2% |
| JIRA Service Management | 6.9% |
| BMC Helix ITSM | 5.5% |
| Other | 73.4% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 171 |
LeanIX offers enterprise architecture solutions to drive IT modernization and continuous business transformation. It empowers organizations to visualize, evaluate, and evolve their architecture for maximum impact.
Known globally, LeanIX provides AI-enhanced SaaS solutions for enterprises, enabling the visualization and evolution of enterprise architecture. From optimizing current IT landscapes to designing future ones, LeanIX equips organizations with necessary insights and flexibility. Its solutions include Application Portfolio Management for an overview of IT and business capabilities, Technology Risk and Compliance for addressing technology obsolescence, and Architecture and Road Map Planning for defining target architectures.
What are the key features of LeanIX?LeanIX is widely adopted for application portfolio management and rationalization, primarily by organizations seeking to inventory and assess applications. It facilitates the development of business capability models and aligns technology with business needs, aiding in strategic decisions. Teams use it to optimize IT landscapes, manage cloud governance, and link technology with business capabilities effectively across industries.
ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.
ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.
What are the key features of ServiceNow?ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.
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