LiveAction LiveNX vs ServiceNow IT Operations Management comparison

LiveAction LiveNX vs. ServiceNow IT Operations Management

Download the complete report

Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAction LiveNX

Ranking in IT Infrastructure Monitoring

30th

Average Rating

7.2

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (29th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of LiveAction LiveNX is 0.4%, down from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Ashwani Bansal

Senior Solution Consultant at Orange

Network management and diagnostics improved through effective monitoring and reporting capabilities

The solution is handy. I have not used that particular feature. Maintenance is required for the system. If you want to use something on the endpoints or end-user devices, then using LiveAction LiveNX in place of other tools would be quite beneficial. The solution impacts operational costs and resources. On a scale of 1-10, I rate LiveAction LiveNX a nine.

Read full review

PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The intention and the idea of the filter is great."

"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."

"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."

"On a scale of 1-10, I rate LiveAction LiveNX a nine."

"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."

"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."

"LiveAction LiveNX provides valuable real-time and historical network traffic visualization capabilities that help monitor and analyze network performance."

"The product has a very good graphical interface."

More LiveAction LiveNX pros

"Their Event Management is very good."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"ServiceNow IT Operations Management is a stable product."

"Has service mapping, impact management, metric intelligence and health of analytics."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"The scalability of ServiceNow is good."

"I am impressed with the tool's ability to track information in an easy way."

More ServiceNow IT Operations Management pros

Cons

"The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10."

"Maintenance is required for the system."

"They need to create a more simplified UI."

"The tool crashes sometimes when we try to pull reports simultaneously."

"This is a horrible solution and I think everything needs to be improved."

"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."

"Improved documentation and more responsive customer support can help in addressing issues faster."

"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

More LiveAction LiveNX cons

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"I would like more manual issues to have automated report-facing options."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"The tool can be improved by including more detailed information to assist new users."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"We use the free version."

"The solution is fairly expensive compared to other products."

"It's very expensive."

"It is expensive. It is around 10 Euros per server per month."

"It has different subscription models."

"The solution offers yearly licenses and a subscription model for add-on features."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The solution is costly compared to the products offered by its competitors."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The price of ServiceNow IT Operations Management is expensive."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

Government

Healthcare Company

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LiveAction LiveNX?

The product has a very good graphical interface.

What needs improvement with LiveAction LiveNX?

In my use cases, I do not see any improvements needed. The solution could potentially integrate with Azure, AWS, and multi-cloud networks.

What is your primary use case for LiveAction LiveNX?

For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a service provider, and I use it for my SD-WAN clients. I usually use it with my en...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...

ThousandEyes vs LiveAction LiveNX

Comparisons

Compared 23% of the time

SolarWinds NPM vs LiveAction LiveNX

Compared 19% of the time

NETSCOUT nGeniusONE vs LiveAction LiveNX

Compared 12% of the time

NetBrain vs LiveAction LiveNX

Compared 10% of the time

Nmap vs LiveAction LiveNX

Compared 9% of the time

More LiveAction LiveNX Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 14% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 11% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 7% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 6% of the time

Datadog vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

LiveAction LiveNX

Download LiveAction LiveNX product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

LiveNX

ServiceNow ITOM

Overview

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

BlueCat

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

servicenow, TransAlta, NATS, Symantec

LiveAction LiveNX vs. ServiceNow IT Operations Management