LiveNX and ServiceNow IT Operations Management compete in the IT operations sector. ServiceNow seems to have the upper hand due to its superior feature set and perceived value.
Features: LiveNX offers real-time network monitoring, visual analytics, and an alerting system that enhances network performance. ServiceNow IT Operations Management provides an integrated platform with event management, service mapping, and operational intelligence for proactive IT operations.
Room for Improvement: LiveNX could benefit from enhanced integration capabilities and more detailed configuration options to suit diverse customer needs. Users have noted the need for improved user interface intuitiveness and more comprehensive reporting tools. ServiceNow may improve in simplifying deployment processes, expanding customization options, and offering more competitive pricing for smaller businesses.
Ease of Deployment and Customer Service: LiveNX is known for its straightforward deployment, catering primarily to network environments. Its customer service is effective but may lack the extensive network ServiceNow offers. ServiceNow IT Operations Management provides a robust customer support system, although deployment is more complex due to its comprehensive IT solution scope.
Pricing and ROI: LiveNX is often favored for its competitive pricing, ensuring a good ROI for network-focused organizations. ServiceNow, priced higher, tends to justify costs with a feature-rich offering that promises a significant ROI in complex IT environments, appealing to enterprises requiring robust solutions.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| LiveNX | 0.9% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
LiveNX enables real-time network monitoring with a graphical interface, offering detailed reports and advanced integration for comprehensive analysis and efficient network management.
LiveNX provides intuitive tools for real-time issue identification and resolution, leveraging advanced integration with platforms like Cisco SD-WAN to enhance network performance analysis. Through features such as visual analytics and QoS modeling, LiveNX supports capacity management planning and operational efficiency, although it requires improvements in pricing, resource efficiency, and web interface functionality. Users value its insights into traffic patterns, enabling optimization and proactive issue resolution.
What are the key features of LiveNX?
What benefits should users look for?
Industries use LiveNX to monitor and troubleshoot network performance, manage traffic, and ensure QoS across on-premises and cloud environments. It is particularly valued for its ability to visualize and optimize network traffic, which is crucial for maintaining service quality.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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