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M-Files vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (11th)
OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 4.9%, down 8.0% compared to last year.
OpenText Documentum Content Management, on the other hand, focuses on Enterprise Content Management, holds 7.2% mindshare, down 12.1% since last year.
Document Management Software Market Share Distribution
ProductMarket Share (%)
M-Files4.9%
Alfresco11.8%
OpenText Content Manager8.2%
Other75.1%
Document Management Software
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management7.2%
SharePoint11.3%
OpenText Content Management8.0%
Other73.5%
Enterprise Content Management
 

Featured Reviews

LN
Director of IT at JH Kelly
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"The most impactful thing is the size, which is almost 25 TB."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It provides possibilities for us to save documents and supporting the business process while doing so."
 

Cons

"The integration with other products needs to be improved."
"The price is quite high as the licensing prices are significant."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"I would like to see performance improvements, especially regarding slow response times."
"OpenText Documentum's user interface could be improved a little bit."
"It's difficult to manage and customize Documentum."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"The price is considered affordable now."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"The product is expensive."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
9%
Government
8%
Construction Company
6%
Financial Services Firm
16%
Government
9%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Hyland, Microsoft, OpenText and others in Document Management Software. Updated: January 2026.
881,707 professionals have used our research since 2012.