No more typing reviews! Try our Samantha, our new voice AI agent.

MailChimp vs Mandrill comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Mandrill
Ranking in Cloud Email
10th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Cloud Email category, the mindshare of MailChimp is 7.1%, down from 15.0% compared to the previous year. The mindshare of Mandrill is 3.4%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp7.1%
Mandrill3.4%
Other89.5%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
It's very straightforward to set up, but you have to be technical to do it.
The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The email scheduling has been quite useful."
"MailChimp almost doubled our email marketing delivery and open rates."
"MailChimp has many capabilities."
"MailChimp is solid and easy to use for clients, but has all the power we need to build great campaigns, A/B test them, get them delivered, tracked, and report."
"We have been happily using MailChimp for all our email marketing needs."
"Customer service of this product is excellent."
"We used to use VerticalResponse but made the switch because we found MailChimp to be easier and faster to work with."
"We managed to easily build and send modern, nice looking, relevant newsletters to hundreds of followers, analyze our projects and think of new and better ways to do it, because of the diversity that comes with it."
"The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business."
"Being able to track open and click rates, so we can adjust email content appropriately."
 

Cons

"It would be great to be able to create broader segments for campaigns."
"While it has many capabilities it could be more user-friendly."
"The training materials need work."
"The WYSIWYG editor doesn't work in the email client that IBM uses, so I've had to completely code out the email."
"Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate."
"Automation workflows have limited trigger options."
"Automated workflows do not have control for dynamic behavioral targeting in any way."
"Its admin interface, particularly for setting up a new campaign, is not the most intuitive."
"It was on the slow side."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
Information not available
report
Use our free recommendation engine to learn which Cloud Email solutions are best for your needs.
900,644 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Outsourcing Company
10%
Construction Company
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
No data available
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
SoundCloud, Envato, Trello
Find out what your peers are saying about MailChimp vs. Mandrill and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.