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Mandrill vs SendGrid comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mandrill
Ranking in Cloud Email
10th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Cloud Email category, the mindshare of Mandrill is 3.3%, up from 3.2% compared to the previous year. The mindshare of SendGrid is 8.6%, down from 17.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.6%
Mandrill3.3%
Other88.1%
Cloud Email
 

Featured Reviews

it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
It's very straightforward to set up, but you have to be technical to do it.
The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business."
"Being able to track open and click rates, so we can adjust email content appropriately."
"Since switching to SendGrid, I have seen that time is saved, and the trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business."
"The most valuable feature is the conditions in automation."
"SendGrid has positively impacted my organization by being a trusted partner for sending emails."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"Overall, it provides a good return on investment through reliability, time savings, and improved communication."
"White-listed mail which avoids spam on mail services like Gmail and Yahoo."
"It does everything we need. It's got templating. It's got email validation. It's great."
"SendGrid provides the best analytics a competent postmaster needs."
 

Cons

"It was on the slow side."
"They should make the solution more user-friendly."
"The contact limit alerts need to be improved."
"They are very bad at supporting clients."
"They are backlogged on feature requests, which is a bit of a shame really."
"SendGrid is a great solution. I don't have any areas of improvement."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"SendGrid has documentation that is not up to date, and their support team is the worst."
 

Pricing and Cost Advice

Information not available
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"The basic plan starts at €90 per month."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
17%
Outsourcing Company
12%
Construction Company
10%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SendGrid?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
What is your primary use case for SendGrid?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
 

Comparisons

 

Overview

 

Sample Customers

SoundCloud, Envato, Trello
ScoutMob
Find out what your peers are saying about Mandrill vs. SendGrid and other solutions. Updated: September 2026.
919,894 professionals have used our research since 2012.