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Mandrill vs SendGrid comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mandrill
Ranking in Cloud Email
10th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Cloud Email category, the mindshare of Mandrill is 3.1%, down from 3.2% compared to the previous year. The mindshare of SendGrid is 8.3%, down from 17.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.3%
Mandrill3.1%
Other88.6%
Cloud Email
 

Featured Reviews

it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
It's very straightforward to set up, but you have to be technical to do it.
The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business."
"Being able to track open and click rates, so we can adjust email content appropriately."
"The solution scales well."
"The valuable features include email capabilities, among other offerings."
"SendGrid offers features that stand out for me, including that it is very easy to use, especially for a developer."
"Their REST API feature is the most amazing and easy API I have used."
"I use SendGrid for sending marketing emails and confirmation emails from our web pages."
"The most valuable feature is the conditions in automation."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"It is a stable and scalable solution."
 

Cons

"It was on the slow side."
"The contact limit alerts need to be improved."
"SendGrid has documentation that is not up to date, and their support team is the worst."
"Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"They should make the solution more user-friendly."
"SendGrid is a great solution. I don't have any areas of improvement."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"So, don't think that you could do anything with SendGrid on email matters."
 

Pricing and Cost Advice

Information not available
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"The solution is relatively inexpensive."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
18%
Outsourcing Company
13%
Construction Company
11%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SendGrid?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
What is your primary use case for SendGrid?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
 

Comparisons

 

Overview

 

Sample Customers

SoundCloud, Envato, Trello
ScoutMob
Find out what your peers are saying about Mandrill vs. SendGrid and other solutions. Updated: September 2026.
912,930 professionals have used our research since 2012.