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Mandrill vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mandrill
Ranking in Cloud Email
10th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Cloud Email category, the mindshare of Mandrill is 3.2%, up from 3.0% compared to the previous year. The mindshare of SendGrid is 8.2%, down from 19.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.2%
Mandrill3.2%
Other88.6%
Cloud Email
 

Featured Reviews

it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
It's very straightforward to set up, but you have to be technical to do it.
The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to track open and click rates, so we can adjust email content appropriately."
"The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services."
"SendGrid offers features that stand out for me, including that it is very easy to use, especially for a developer."
"It does everything we need. It's got templating. It's got email validation. It's great."
"It is easy to set up."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"Overall, it provides a good return on investment through reliability, time savings, and improved communication."
"SendGrid has positively impacted my organization by solving the notification problem."
 

Cons

"It was on the slow side."
"If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support."
"They are very bad at supporting clients."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement."
"The contact limit alerts need to be improved."
"The documentation is not fine, so I believe the documentation needs to be improved."
"So, don't think that you could do anything with SendGrid on email matters."
"The reporting part needs improvement."
 

Pricing and Cost Advice

Information not available
"The solution is relatively inexpensive."
"The basic plan starts at €90 per month."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
19%
Construction Company
11%
Outsourcing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
 

Comparisons

 

Overview

 

Sample Customers

SoundCloud, Envato, Trello
ScoutMob
Find out what your peers are saying about Mandrill vs. SendGrid and other solutions. Updated: June 2026.
907,768 professionals have used our research since 2012.