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Make vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Make offers substantial ROI, enhances client management, increases efficiency, saves time, and optimizes task automation for sales teams.
Sentiment score
7.0
Pega Platform boosts efficiency, offers 30%-80% ROI, accelerates processes, and is used by major banks for significant operational impact.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
Network Engineer at AT&T
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
Founder at WebEase
The ROI is very high, as the business professionals are pleased with the results from automations, enjoying the time saved and the outputs received.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
5.3
Make's customer service is praised for its prompt responsiveness and effectiveness, enhancing user experiences with efficient solutions.
Sentiment score
6.6
Pega Platform's customer service is knowledgeable but criticized for slow responses and costly advanced support, affecting smaller organizations.
Customer support is first-class; I have managed to resolve most of my issues through the community where official Make users provide help.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
Chief Executive Officer at Ashtex Solutions
They were doing the best job for my use cases and my problems.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
6.0
Make is scalable and adaptable, beneficial for various organization sizes, though high-scale usage may increase costs.
Sentiment score
7.5
Pega Platform is scalable for enterprises, supports heavy data loads, and benefits from cloud elasticity with careful planning needed.
Make's scalability is great; I have automations that run on over 100 modules, and scaling is commendable with the platform's ease of use.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Founder at WebEase
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.1
Make is a stable platform with high reliability, minor issues, and is used as an add-on tool.
Sentiment score
7.6
Pega Platform is praised for its stability, scalability, and effectiveness despite occasional technical issues, favored by many businesses.
I have noticed 5% of the time it has authentication issues and connection problems with the credentials, which are refreshed every week.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
 

Room For Improvement

Enhancements needed in debugging, security clarity, integration publicity, developer tools, multi-device handling, support docs, and competitive pricing.
Pega Platform needs improved UI, integration, AI, and cost-efficiency to enhance user satisfaction and overall adaptability.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
Chief Executive Officer at Ashtex Solutions
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
software engineer at a non-tech company with 1,001-5,000 employees
Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Setup Cost

Make is considered affordable compared to Zapier, with users appreciating its $20 monthly cost and economical setup fees.
Pega Platform is costly with complex licensing, yet valuable for large enterprises due to its quality and features.
Licensing was affordable.
Network Engineer at AT&T
It's cost-effective and it's pocket-friendly.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
My experience with pricing, setup cost, and licensing is that it is quite affordable for my use case.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Valuable Features

Make streamlines operations with automation, integrations, and a user-friendly interface, boosting efficiency and reducing manual effort.
Pega Platform enhances digital transformation with low-code, case management, integration capabilities, and agility for enterprise-level customer service.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Network Engineer at AT&T
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
software engineer at a non-tech company with 1,001-5,000 employees
The most important aspect I feel is that it is simple to use, so even a non-technical person can easily understand what is being done.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Categories and Ranking

Make
Ranking in Process Automation
19th
Ranking in AI Software Development
21st
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
4th
Ranking in AI Software Development
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th)
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of Make is 1.2%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Pega Platform5.4%
Make1.2%
Other93.4%
Process Automation
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
report
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Non Tech Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
Financial Services Firm
25%
Manufacturing Company
8%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Large Enterprise5
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
My experience with pricing, setup cost, and licensing indicates that the cost is effective and licensing was affordable.
What needs improvement with Make?
Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier.Fur...
What is your primary use case for Make?
My main use case for Make is that it serves as a perfect tool to interlace most of our API connections, syncing different environments together. Make enables us to connect apps that lack native int...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Integromat
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Buan Consulting, Armadia
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Make vs. Pega Platform and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.