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ManageEngine Applications Manager vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Ranking in Cloud Monitoring Software
35th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ManageEngine Applications Manager is 0.5%, up from 0.5% compared to the previous year. The mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ossama Arab - PeerSpot reviewer
Anomaly detection maintains the system's health and good for monitoring
The primary use case is for services and incident management.   The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center.  ManageEngine is for incident management and monitoring.  The inventory of assets needs improvement. The asset…
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the tool's reporting feature which is simple."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"The most valuable feature of this solution is its ease of use."
"The initial setup was straightforward, without complexity."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"End-user Synthetics and monitoring are very good."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It has given us better insight into the performance of the system."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"We are able to drill down and see what is going on in the system."
"It has helped us maintain a much higher uptime than we had previously."
 

Cons

"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"The problem is that implementation requires a significant amount of mapping effort."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The dashboards in the interface need a lot of work."
"The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"One area of improvement is the dashboard should be more readable and available."
"The solution must provide better support for Azure Web Apps service."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The solution needs to have staging."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The connectivity between legacy and newer cloud applications is not great."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
 

Pricing and Cost Advice

"It is a cost-effective solution."
"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"The solution's licensing costs are yearly."
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"We feel it's a little bit pricey."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"This is an expensive product."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
15%
Government
10%
Manufacturing Company
7%
Educational Organization
54%
Financial Services Firm
7%
Computer Software Company
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ManageEngine Applications Manager?
ManageEngine Applications Manager's installation is pretty easy.
What is your experience regarding pricing and costs for ManageEngine Applications Manager?
The solution is noted for its cost-effectiveness, a crucial consideration for potential users.
What needs improvement with ManageEngine Applications Manager?
The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Also Known As

Applications Manager
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about ManageEngine Applications Manager vs. New Relic and other solutions. Updated: February 2025.
845,040 professionals have used our research since 2012.