Executive SummaryUpdated on Dec 28, 2025
OpenText Core Endpoint Protection and Microsoft Defender for Business compete in the security solutions category. Microsoft Defender is considered superior due to its comprehensive features and seamless integration, offering more value for the investment.
Features: OpenText is favored for its cloud console, user-friendliness, and minimal performance impact, featuring AI functions, endpoint protection, and mobile security. Microsoft Defender has robust integration with Microsoft tools, excellent threat detection and response, and scalability, making it ideal for small and medium-sized businesses.
Room for Improvement: OpenText needs better reporting, threat detection, and DNS support, along with improved ransomware protection and customer service. Microsoft Defender should refine threat protection to lower false positives, enhance URL filtering, and improve remote management. Its interface could be more intuitive, and support responsiveness should be increased.
Ease of Deployment and Customer Service: Both OpenText and Microsoft Defender support multiple cloud models. OpenText users face DNS and control settings issues during deployment, while Defender users experience easy setup in the Microsoft ecosystem. OpenText service varies, with some quick responses but also dissatisfaction, whereas Microsoft Defender's support is mostly praised despite some challenges in responsiveness and technical assistance.
Pricing and ROI: OpenText is cost-effective, offering flexible pricing and positive ROI with low deployment costs. Microsoft Defender, included in Microsoft 365 licenses, is economical for its users, though some find it pricey compared to alternatives. Its comprehensive security features are seen as justifying the cost, with good ROI reported.
